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Presentation for BE2CampEast 29 April 2010

Presentation for BE2CampEast 29 April 2010

Published in Business
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  • 1. The importance of Personal Relationships in Effective Collaboration
    John Keleher
    IT Manager, Crittall Windows Ltd
  • 2. Agenda
    Case Studies
    North America v UK Construction Market
    Company 1
    Company 2
    Personal Relationships
  • 3. col·lab·o·rate   (kə-lāb'ə-rāt') 
    working with enemy — the betrayal of others by working with an enemy, especially an occupying force
    working together — the act of working together with one or more people in order to achieve something
  • 4. Collaboration
    Coming together is a beginning.
    Keeping together is progress.
    Working together is success. 
    - Henry Ford 
  • 5. Case Studies
    Not the whole story
    Names withheld to protect the innocent
    Interesting comparison of the fate of 2 successful companies looking to expand into new markets
  • 6. UK Construction Market
  • 7. North American Construction Market
  • 8. Company 1
    80 years’ successful trading
    Focussed on UK residential market
    No 2 in UK
    Entered UK Commercial Market
  • 9. Company 2
    160 years’ successful trading
    Focussed on UK Commercial Market
    No 1 in UK
    Re-entered North American Market
  • 10. Outcome
    Company 1
    February 2010 entered administration
    Company 2
    April 2010 won Queen’s Award for Enterprise in International Markets
  • 11. Why are people important?
  • 12.
  • 13. Source: PIECC Project
  • 14. Source: PIECC Project
  • 15. Collaborative IT Project
  • 16. Collaborative IT Project
    4 developers based in
    Fort Lauderdale
    Aberdeen or anywhere in the world
    Web based Collaborative Tools
    Most productive period?
    1 week all 4 spent together working face to face
  • 17. Personal Relationships
    2002 fire in comms room
    All servers condemned
    No formal disaster recovery agreement
    Back up and running in 4 days
    Email same day
    CAD next day
    Commercial systems 4 days
    Different responses from different vendors
  • 18. Responses
    Radan (CAD)
    Engineer finished his day’s appointment and arrived Braintree 9 pm. Worked till midnight then again in morning.
    Centric (Email)
    Responded immediately (Sunday), visited site & then setup virtual Exchange Server
    Data General (Main Unix Server)
    Engineer next morning, spent 3 days locating and setting up a loan server
    Rang us late next day to say our support contract didn’t cover fires, and we would have to place a purchase order before they would send an engineer.
  • 19. Reasons for Great Responses
    15 year relationship,
    the engineer had worked on original installation
    New business but –
    MBO from our web developers
    5 year relationship with technical team
    Data General
    20 year relationship
    the engineer had worked on original installation
  • 20. Conclusion
    Companies don’t collaborate people collaborate
    Technology is a great enabler, but you have to want to collaborate for it to be successful
    Long term partnerships enable the development of trust and foster great working relationships