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C:\fakepath\be2campeast jk


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Presentation for BE2CampEast 29 April 2010

Published in: Business
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C:\fakepath\be2campeast jk

  1. 1. The importance of Personal Relationships in Effective Collaboration<br />John Keleher<br />IT Manager, Crittall Windows Ltd<br />
  2. 2. Agenda<br />Collaboration<br />Case Studies<br />North America v UK Construction Market<br />Company 1<br />Company 2<br />Personal Relationships<br />
  3. 3. col·lab·o·rate   (kə-lāb'ə-rāt') <br />working with enemy — the betrayal of others by working with an enemy, especially an occupying force<br />working together — the act of working together with one or more people in order to achieve something<br />
  4. 4. Collaboration<br />Coming together is a beginning. <br />Keeping together is progress. <br />Working together is success. <br />- Henry Ford <br />
  5. 5. Case Studies<br />Not the whole story<br />Names withheld to protect the innocent<br />Interesting comparison of the fate of 2 successful companies looking to expand into new markets<br />
  6. 6. UK Construction Market<br />Source:<br />
  7. 7. North American Construction Market<br />Source:<br />
  8. 8. Company 1<br />80 years’ successful trading<br />Focussed on UK residential market<br />No 2 in UK<br />Entered UK Commercial Market<br />
  9. 9. Company 2<br />160 years’ successful trading<br />Focussed on UK Commercial Market<br />No 1 in UK<br />Re-entered North American Market<br />
  10. 10. Outcome<br />Company 1<br />February 2010 entered administration<br />Company 2<br /> April 2010 won Queen’s Award for Enterprise in International Markets<br />
  11. 11. Why are people important?<br />
  12. 12.
  13. 13. Source: PIECC Project<br />
  14. 14. Source: PIECC Project<br />
  15. 15. Collaborative IT Project<br />
  16. 16. Collaborative IT Project<br />4 developers based in<br />Brisbane<br />Fort Lauderdale<br />Braintree<br />Aberdeen or anywhere in the world<br />Web based Collaborative Tools<br />Most productive period?<br />1 week all 4 spent together working face to face<br />
  17. 17. Personal Relationships<br />2002 fire in comms room<br />All servers condemned<br />No formal disaster recovery agreement<br />Back up and running in 4 days<br />Email same day<br />CAD next day<br />Commercial systems 4 days<br />Different responses from different vendors<br />
  18. 18. Responses<br />Radan (CAD)<br />Engineer finished his day’s appointment and arrived Braintree 9 pm. Worked till midnight then again in morning.<br />Centric (Email)<br />Responded immediately (Sunday), visited site & then setup virtual Exchange Server<br />Data General (Main Unix Server)<br />Engineer next morning, spent 3 days locating and setting up a loan server<br />HP<br />Rang us late next day to say our support contract didn’t cover fires, and we would have to place a purchase order before they would send an engineer.<br />
  19. 19. Reasons for Great Responses<br />Radan<br />15 year relationship, <br />the engineer had worked on original installation<br />Centric<br />New business but –<br />MBO from our web developers<br />5 year relationship with technical team<br />Data General <br />20 year relationship<br />the engineer had worked on original installation<br />
  20. 20. Conclusion<br />Companies don’t collaborate people collaborate<br />Technology is a great enabler, but you have to want to collaborate for it to be successful<br />Long term partnerships enable the development of trust and foster great working relationships<br />