Businesses, professionals, and organizations of many types can benefit from live operator telephone services.

1. Popular Uses for an
Answering Service
Businesses, professionals, and organizations
of many types can benefit from live operator
telephone services.
by Instant Answering Service

2. Doctor’s Office
Handling Overflow Calls
• Doctor’s offices can often become flooded with many incoming phone calls.
• An answering service is able to assist physicians with their calls any time, no
matter how busy the office may get.
After Hours Call Management
• Special protocol can be enabled for emergency calls received after hours.
• Operators can forward emergency calls to your on-call staff members.
Setting Patient Appointments
• We assist doctor’s offices by setting appointments for patients, as well as
confirming upcoming appointments by phone.
• Our operators can access your online appointment book easily, keeping it
updated in real time.

3. Law Firm
24-hour Assistance
• We provide professional staff to assist your firm and its
clients, no matter the time of day or night.
Answering Questions and Providing Information
• Potential clients may call in with questions about your firm.
• Our operators are able to provide callers with important
information, such as your location, office hours, and areas of
specialization.
Urgent Call Management
• Operators are able to answer and direct urgent calls in case of
arrest, sudden legal concerns, and other events.
• Maximizes effectiveness of your law firm’s advertising efforts.

4. Restaurants
Frequently Asked Questions and Information
• Operators can provide callers with information to common
questions, such as your as daily specials, hours of operation, location,
and more.
Reservations
• Our professional answering service representatives can manage your
reservations, updating in real-time by accessing online scheduling
application to avoid conflicts.
Backup Support
• During busy periods, it is common for phone calls to be missed, get
put on hold, or even ring endlessly without being answered. Our staff
can handle these calls immediately, assisting your callers when the
restaurant staff is too busy.

5. Contractors
24/7 Support
• Contractors, construction workers, and building
supervisors work long hours on job sites, often making it
difficult for callers to get ahold of them.
• Answering service operators are able to handle all
incoming telephone calls, and work with callers based on
their needs.
Emergency Dispatch
• Some industries require emergency dispatch services in
which case the operators will immediately contact the
appropriate person informing them of event details.

6. International Business
Around-the-clock Answering
• Communicating internationally with clients,
colleagues, suppliers, and other contacts can
be difficult, due to time differences.
• Our answering service staff is available at all
hours, ensuring that each call is answered.
Bilingual Services
• When doing business across borders, having a
bilingual or multilingual service at the ready
can be a necessity.

7. Funeral Home
Overflow Call Management
• In a person’s time of need, they want to be able to rely on your
funeral home.
• Our courteous and respectful operators make it easy to
accommodate all incoming calls, whether you staff are
available or not.
Funeral Arrangements Information
• Our representatives take the time needed to understand your
funeral home’s needs before we start answering calls.
• Answering service operators can assist your callers and provide
them with helpful information they need when planning a
funeral service.

8. Sales Support
Product Information
• When things get too hectic in the office, the professional operators
in our call centers are able to provide callers with important
information on specific products and services.
Order Taking
• All of our agents are able to take orders – either by using your
website, or a third party source.
Credit Card Processing
• Entering data into your online shopping cart or payment gateway.
• All of live representatives are able to handle all credit card
information safely, entering the needed information for the
transaction securely.

9. Property Management
Emergency On-call Services
• Many things can go wrong with a property, which is why it is important
for owners and tenants to be able to communicate with the appropriate
party when something goes wrong.
• Our operators are available 24/7, handling every incoming call.
• Representatives will contact the appropriate on-call staff, immediately
informing them of the problem.
Appointment Setting
• Operators are able to set up appointments with prospective tenants
based on mutual availability.
Property information
• The representatives answering are able to assist by providing property
information, answering questions, assisting with application, unit
inquiries, and much more.

10. ©2013 Instant Answering Service
For more information about IAS and what we have to offer,
please visit our website at www.answeringquick.com.