mFieldServe Mobile solution transforms field service companies by not only providing field service technicians with full visibility about the customer and the asset that requires to be repaired. Confirm that it is covered or billable, and avoid the need for multiple trips to complete the job. mFieldServ Mobile solution can integrate asset guided steps and instructions to help each worker complete the job quickly, safely and effectively, in the shortest amount of time.

1. mFieldServiceMobile Field Service
Innovapptive | Empowering tomorrow mFieldServices | Product Sheet 1
Retain Existing Customers and Increase
Service Revenue
For any successful field service company, retaining their
existing customer base and driving higher customer
satisfaction is a top priority. Outstanding service in the field
is the key to customer loyalty. This is especially true in
today’s increasingly competitive service market. However,
the cost of retaining customers could be an expensive
proposition if your field service management processes are
not optimized and automated. Innovapptive’s mFieldServ, an
SAP® Certified Mobile solution helps you improve workforce
productivity and optimizes your field service operations.
“According to a study conducted
by SAP, every successful field
service organization recognizes that
it must do five things equally well to
competitively and cost effectively
deliver service: Precision, Speed,
Routing, Customer Centricity, and
Productivity”
“Successful Fortune™ 100
Companies are harnessing the
power of Innovapptive’s mFieldServ
Mobile Solution to accelerate and
transform their business “
Reduce Service Costs and Boost Service Levels
mFieldServ Mobile solution transforms field service
companies by not only providing field service technicians
with full visibility about the customer and the asset that
requires to be repaired. Confirm that it is covered or billable,
and avoid the need for multiple trips to complete the job.
mFieldServ Mobile solution can integrate asset guided steps
and instructions to help each worker complete the job
quickly, safely and effectively, in the shortest amount of time.
Avoid Unnecessary Trips with Guided Route
Optimization
Field service technicians struggle with unnecessary trips,
arrive at the wrong sites, and end up losing valuable time,
by taking a difficult route or venture unknowingly into
unsafe areas. These inefficiencies result in lost labor hours,
excessive fuel costs and vehicle maintenance. Innovapptive
mFieldServ mobile solution allows your field service
technicians to locate the correct site, guide them to take the
fastest route, and stay safe whether on foot or on the road.
Optimize Utilization of Resources and Ensure
Work Safety
Backlog and heavy workload is a common problem with every
field service company. Simply hiring more personnel is not
necessarily the best and cost effective solution. Field service
companies must analyze existing processes and inefficiencies
that can be eliminated by introducing a mobile CRM service
solution that provides a 360° view to not only your field service
technicians when delivering the service, but everyone from the
service manager to the customer, suppliers and service
partner. Innovapptive’s mFieldServ empowers experienced and
inexperienced field service technicians to work safely, improve
their productivity, minimize downtime and rework
SAP Mobility – Too Expensive?
Innovapptive offers cost effective
SAP Mobile Platform Run-time
licenses – 10% of the mobile app
cost to help your enterprise
embrace mobility with minimal
investment.

2. Innovapptive featured among 135 leading enterprise mobile companies within the
“Global Strategic Business Report Enterprise Mobility” published
mFieldServ Key Features and
Value Drivers
Receive and update service orders
Route optimized directions with GIS or GPS.
Access customer, install base, warranties,
contracts and service history.
Access to multimedia or attachments to follow
guided steps and instructions.
Perform inspections and calibrations
Capture status, readings, measurements, and
customer delivery confirmations and
signatures.
Record problems, actions, time, expenses and
materials.
Attach additional documentation and photos.
Manage pricing, quotes and invoicing.
Manage vehicle stock and access warehouse
and other vehicle stocks.
Request and receive approvals
- SUP 2.2, 2. 3 and SMP 3.0 OR
- SAP NetWeaver Gateway 7.3 & 7.4
- SAP ECC 6.0, EHP 5.0 or higher
- iPhone 4.0, 4S, 5, 5C & iOS 6.0 and 7.0
- Android Smartphones & Tablets
mFieldServ Business Benefits
Boost productivity by streamlining communica-
tions and eliminating paperwork
Get real-time visibility into work status, technician
location, and financial performance
Cut costs by reducing administrative overhead
and non-productive working times
Improve response and decision-making in the field
Raise customer satisfaction by improving first-time
resolution and ensuring SLA compliance
Improve revenue by capturing accurate on-site
data and shortening billing cycles.
Innovapptive | Empowering tomorrow mFieldServices | Product Sheet 2
Solution Environment
Innovapptive Inc. is an SAP Certified partner specializing in several SAP Modules and SAP Mobility by offering a
wide range of SAP certified mobile apps and professional services to develop your enterprise mobility strategy, Use
case Analysis, rapid deployment of mobile apps, custom mobile app development, consulting and staff augmenta-
tion. Innovapptives team of SAP and Mobile professionals bring an unparalleled and a unique combination of SAP,
Mobile and industry experience to rapidly mobilize your enterprise with radical and transformative mobile solutions.
For more information, please visit www.innovapptive.com. Connect with Innovapptive on Twitter, Facebook, and
LinkedIn.
One Riverway, Suite 1700, Houston, Texas - 77056
1 (713)-300-3762 | info@innovapptive.com | www.innovapptive.com/products/
© 2014 Innovapptive Inc. All rights reserved.
“Leverage Innovapptive’s mFieldServ
mobile solution along with analytics solu-
tions from SAP and SAP HANA® to
handle the “Big Data” problem typically in a
mobile field service organization”
“Seize the opportunity and leverage your field service
technicians customer facing engagements to sell
additional products, services or promotions by
leveraging Innovapptive’s SAP Mobile Sales App”
Awards &
Recognition
Compatible with Appcelerator Titanium
Platform
Go Mobile in less than 4 weeks
Jump start your mobile journey in
less than 4 weeks. Innovapptive
offers a SAP certified rapid
deployment solution (RDS) for
the mWorklist mobile app.