Market Driven Quality The First Step to Success Paul A. Schumann, Jr.
The Four Areas of Quality <ul><li>People </li></ul><ul><li>Processes </li></ul><ul><li>Outcomes </li></ul><ul><li>Conseque...
How Did Quality Get Started? <ul><li>1924 - Jones: Quality Control, Statistical Inspection of Outgoing Goods </li></ul><ul...
How Did Quality Get Started? <ul><li>1986 - Taguchi: Minimize Loss to Society </li></ul><ul><li>1989 - Shuster: Relentless...
Quality Emphasis People Processes Outcomes Consequences Shuster Deming Jones Ishikawa Crosby Juran Taguchi
Market Driven Quality Emphasis Schumann & Prestwood People Processes Outcomes Consequences
Quality Values Achievement Workmanship Appropriate Technology Service Productivity Efficiency Control Pioneering Progress ...
Market Driven Quality Customers’ Values Stakeholders’ Values Organization’s Values Key Values
The Four Quality Questions <ul><li>Why? </li></ul><ul><li>What? </li></ul><ul><li>How? </li></ul><ul><li>Who? </li></ul>
Quality Development Tools Communication Education Infrastructure Incentives Management System
Glocal Vantage, Inc. <ul><li>PO Box 161475 </li></ul><ul><li>Austin, TX 78716 </li></ul><ul><li>(512) 632-6586 </li></ul><...
Paul Schumann <ul><li>Futurist and innovation consultant </li></ul><ul><li>Application of web 2.0 to market & strategic in...
This work is licensed under the Creative Commons Attribution license. You may distribute, remix, tweak, and build upon thi...
Upcoming SlideShare
Loading in …5
×

Market Driven Quality: The First Step to Success

1,424 views

Published on

This presentation covers the four areas of quality, the history fo quality concepts, evolution of quality emphasis, quality values, market driven quality and how to implement.

Published in: Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,424
On SlideShare
0
From Embeds
0
Number of Embeds
7
Actions
Shares
0
Downloads
45
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Market Driven Quality: The First Step to Success

  1. 1. Market Driven Quality The First Step to Success Paul A. Schumann, Jr.
  2. 2. The Four Areas of Quality <ul><li>People </li></ul><ul><li>Processes </li></ul><ul><li>Outcomes </li></ul><ul><li>Consequences </li></ul>
  3. 3. How Did Quality Get Started? <ul><li>1924 - Jones: Quality Control, Statistical Inspection of Outgoing Goods </li></ul><ul><li>1950 - Deming: Proactive Focus on Satisfied Customer </li></ul><ul><li>1951 - Juran: Fitness for Use </li></ul><ul><li>1976 - Ishikawa: Reduced Variance in Characteristics </li></ul><ul><li>1979 - Crosby: Conformance to Requirements </li></ul>
  4. 4. How Did Quality Get Started? <ul><li>1986 - Taguchi: Minimize Loss to Society </li></ul><ul><li>1989 - Shuster: Relentless Individual Pursuit of Continuous Improvement </li></ul><ul><li>1994 - Schumann & Prestwood: Market Driven Quality, Alignment of Organizational Values With Market </li></ul>
  5. 5. Quality Emphasis People Processes Outcomes Consequences Shuster Deming Jones Ishikawa Crosby Juran Taguchi
  6. 6. Market Driven Quality Emphasis Schumann & Prestwood People Processes Outcomes Consequences
  7. 7. Quality Values Achievement Workmanship Appropriate Technology Service Productivity Efficiency Control Pioneering Progress Community Self Actualization People Processes Outcomes Consequences
  8. 8. Market Driven Quality Customers’ Values Stakeholders’ Values Organization’s Values Key Values
  9. 9. The Four Quality Questions <ul><li>Why? </li></ul><ul><li>What? </li></ul><ul><li>How? </li></ul><ul><li>Who? </li></ul>
  10. 10. Quality Development Tools Communication Education Infrastructure Incentives Management System
  11. 11. Glocal Vantage, Inc. <ul><li>PO Box 161475 </li></ul><ul><li>Austin, TX 78716 </li></ul><ul><li>(512) 632-6586 </li></ul><ul><li>[email_address] </li></ul><ul><li>www.glocalvantage.com </li></ul><ul><li>http://incollaboration.com </li></ul><ul><li>Twitter: innovant2003 </li></ul>Glocal Vantage, Inc.
  12. 12. Paul Schumann <ul><li>Futurist and innovation consultant </li></ul><ul><li>Application of web 2.0 to market & strategic intelligence systems </li></ul><ul><li>Web 2.0 tools & technologies </li></ul><ul><li>Application of web 2.0 to democratic processes </li></ul><ul><li>Broad perspectives on the future </li></ul><ul><li>Services </li></ul><ul><ul><li>Strategic market research & technology forecasting </li></ul></ul><ul><ul><li>Intelligence systems consulting </li></ul></ul><ul><ul><li>Seminars, webinars & presentations </li></ul></ul>Glocal Vantage, Inc.
  13. 13. This work is licensed under the Creative Commons Attribution license. You may distribute, remix, tweak, and build upon this work, even commercially, as long as you credit me for the original creation as Paul Schumann, Glocal Vantage Inc, www.glocalvantage.com.

×