Live Chat Insight Online Customer Engagement has Evolved In Association With 15 th  March 2011
<ul><li>Parker Software established in 2003, develops innovative Windows based software aimed at companies that do busines...
Global Customers
WhosOn Key Features Track Web Visitors In Real Time  -  Track real time web usage.  Real Time Prospect Detection  Track 'P...
<ul><li>Helps sales conversion, improve customer satisfaction and loyalty </li></ul><ul><li>Instils confidence visitors id...
iPhone/iPad Client
WhosOn2011 Chat Interface
Example Service Desk Chat
Example Dynamics Integration
Example Dynamics Integration
<ul><li>Further Information </li></ul><ul><li>Ian Rowley (MSc) Business Development Manager </li></ul><ul><li>Parker Softw...
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WhosOn Live Chat &amp; Microsoft Dynamics CRM Integration

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Brief Overview of WhosOn Live Chat its benefits and the CRM integration options with Microsoft Dynamics CRM

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  • Standard Intro to Parker Software Touch on Volumes of Customers
  • Obligatory Customer Slide
  • There are a lot of benefits here are just some of the highlights – Don’t Read Let it Run through – Lets now take a detailed look at some of the highlights
  • Clarity: the information content is conveyed quickly and accurately. Discriminability: the displayed information can be distinguished accurately. Conciseness: users are not overloaded with extraneous information. Consistency: a unique design, conformity with user’s expectation. Detect ability: the user’s attention is directed towards information required. Legibility: information is easy to read. Comprehensibility: the meaning is clearly understandable, unambiguous, interpretable, and recognizable. Prompts indicating explicitly (specific prompts) or implicitly (generic prompts) that the system is available for input. Status information indicating the continuing state of the application, the system’s hardware and software components, and the user’s activities. Error management including error prevention, error correction, user support for error management, and error messages. On-line help for system-initiated and user initiated requests with specific information for the current context of use.
  • Sneak Peak at WhosOn2011
  • WhosOn Live Chat &amp; Microsoft Dynamics CRM Integration

    1. 1. Live Chat Insight Online Customer Engagement has Evolved In Association With 15 th March 2011
    2. 2. <ul><li>Parker Software established in 2003, develops innovative Windows based software aimed at companies that do business on the web. </li></ul><ul><li>Our two main products are: </li></ul><ul><ul><li>A tool for monitoring web site visitor activity in real time and live chat </li></ul></ul><ul><ul><li>Advanced Email automation tool for integrating incoming emails with business processes.  </li></ul></ul><ul><li>We are a privately held company. All our software products are owned, developed & supported by us from our offices in the UK and USA. </li></ul>About Us
    3. 3. Global Customers
    4. 4. WhosOn Key Features Track Web Visitors In Real Time - Track real time web usage. Real Time Prospect Detection Track 'Prospects' by watching which pages a visitor is requesting. See how many prospects are converting by PPC campaign or keyword. Engage Your Visitors Engage your visitors with proactive 'Invite' requests.  Configure multiple automatic rule-based invites. (Pro-Active and Re-Active Chat) Provide Live Chat For Sales & Support Add secure live visitor chat to your website. Let visitors communicate with you as they browse. Increase sales and improve customer support. View Live Analytic Reports View detailed web analytics reports. Live and on demand web analytics reporting. Links With Your CRM System Integrate website visitor records and chat sessions with Microsoft Dynamics CRM. Capture visitor contact information in real time from your web forms. Live Chat Translation Translate chats in real-time, currently supporting 16 languages Remote Control and Co-Browse Provides the ability to take control of the visitors desktop Skills Based Routing Improves first contact resolution routes chat through to agents with relevant skill set Ticketing Full ticketing system which can creates tickets from inbound emails and chats
    5. 5. <ul><li>Helps sales conversion, improve customer satisfaction and loyalty </li></ul><ul><li>Instils confidence visitors identify you as a real company </li></ul><ul><li>Confirm its the right choice for the end user </li></ul><ul><li>Understand customers needs in real-time </li></ul><ul><li>Quickest way for Visitors to get information </li></ul><ul><li>Direct Visitor Engagement </li></ul><ul><li>Helps in delivering an experience </li></ul><ul><li>Reduce Customer Waiting Times </li></ul><ul><li>Real time communication </li></ul><ul><li>Provide Assistance or Help </li></ul><ul><li>Widen Markets (Translation) </li></ul><ul><li>Lower Support Costs </li></ul><ul><li>Lower Overheads </li></ul><ul><li>Keeps momentum </li></ul>Live Chat Benefits <ul><li>Tangible Benefits </li></ul><ul><li>Reduces Overall Call & Email Volume </li></ul><ul><li>Improves Online Conversions (20% Uplift) </li></ul><ul><li>Increased Agent Productivity </li></ul>
    6. 6. iPhone/iPad Client
    7. 7. WhosOn2011 Chat Interface
    8. 8. Example Service Desk Chat
    9. 9. Example Dynamics Integration
    10. 10. Example Dynamics Integration
    11. 11. <ul><li>Further Information </li></ul><ul><li>Ian Rowley (MSc) Business Development Manager </li></ul><ul><li>Parker Software Inc, 4767 New Broad Street, Orlando, Florida 32814 </li></ul><ul><li>e:   [email_address] </li></ul><ul><li>w:  www.whoson.com </li></ul><ul><li>IRowley </li></ul><ul><li>USA: Toll Free (800)-680 7712 </li></ul><ul><li>Stand 8 </li></ul><ul><li>Free Trial www.whoson.com/trialoptions.aspx </li></ul>Q & A

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