Modern marketers have a lot of data. We recognize the complexities that data brings and have designed four core solutions to inform strategic development, customer experience, messaging and media and ROI. Marketers can use solutions tactically, or utilize the full suite to plan, execute and measure.
11. Case Study
Expanding The Donor Base
§ The Challenge
– A major San Francisco educa1onal adrac1on wanted to expand their base of
members and get current members to give more
§ The Approach
– The client’s member database was augmented by appending neighborhood
characteris1cs from Census data to the member records
– Segmenta1on and predic1ve modeling of this augmented database using decision
tree analysis revealed that a handful of neighborhood descriptors predicted
propensity to give
– Two of the segments iden1fied accounted for 16% of members but 25% of
dona1ons
§ The Result
– All zip+3 codes in San Francisco Bay area scored using analy1cally-derived model for
use in future direct mailing
– Efficiency of donor marke1ng was greatly enhanced
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12. Case Study
Quit Smoking
§ The Challenge
– People who are commided to quit smoking need to feel that quihng is
manageable. Only then are they ready to make a quit adempt.
§ The Approach
– Decision journey research using story telling and a survey revealed that smokers
need to begin learning how to live without cigaredes--how to drink coffee without a
cigarede, how to have dinner without a cigarede, how to deal with stress without a
cigarede--before they actually make a quit adempt
§ The Result
– An integrated campaign that focused on smokers learning to make the changes
they will need to make to live without cigaredes
– Humorous TV and online ads asking people to re-learn how to drink coffee, drive,
take their lunch break and so on
– Website developed to help people document their own smoking behavior using a
“diary” to document what they are doing when they smoke
– An online community of commided quiders created for support
– Results showed lower recidivism rates as compared to other documented efforts
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