1. E- Mail
 Electronic mail – greatest invention
 Phenomenal effect – the way we communicate
 Cheap & an essential tool in business
 Fundamental part in communication
Demerits
 No strict standards / guidelines given on how to use
 Thousands use – without the knowledge of online culture
2 March 2009 E- Mail
 No definite guide / standard – expectations among e – mail users
 Systems have been overloaded
 Miscommunication, ill-feelings, hurt, time wasted
 Apparent informality – emailing instead of a Business Letter – May result in legal
action
 Business – needs to protect themselves against the danger of e-mail.
The fear of God is the beginning of Wisdom
2 March 2009 E- Mail Seven Deadly Sins of Working With E-
Mail
Read the following statements
 Your e – mail messages often bounce back because of an error in the address
 You wish to backtrack the sent message – its too late
 Frequently interrupted with a constant flow of e - mails
The fear of God is the beginning of Wisdom
2 March 2009
 You sometimes sent messages via e – mail when a phone call would suffice
 You have not done house keeping or deleted any messages for a long time..
 You have sent confidential messages thru’ e – mail, which you have regretted later.
 YOU HAVE SENT MESSAGES OFF QUICKLY WITHOUT GReETING, SIGN –
OFF, WITHOUT CHECKING THRU’ GRAMMAR, SPELLING &
PUNCTUATUON
The fear of God is the beginning of Wisdom
2 March 2009
 You sometimes sent messages via e – mail when a phone call would suffice
 You have not done house keeping or deleted any messages for a long time..
 You have sent confidential messages thru’ e – mail, which you have regretted later.
 YOU HAVE SENT MESSAGES OFF QUICKLY WITHOUT GREeTING, SIGN –
OFF, WITHOUT CHECKING THRU’ GRAMMAR, SPELLING &
PUNCTUATUON

2. The fear of God is the beginning of Wisdom
2 March 2009
 If you have written a message in anger, leave it in your inbox for at least an hour.
 Then go back & look again.
 If you still feel the same way & want to send it do so otherwise stop there.
The fear of God is the beginning of Wisdom
2 March 2009
 Once your message is sent , it may be read by the recipient within seconds.
 You cannot call it back for second thoughts
 Proofread it carefully before you click “ send”
The good, the Bad & the Ugly of E- mail
 There are many reasons to love / hate e –mail
 What annoys you the most about e – mail ?
The fear of God is the beginning of Wisdom
2 March 2009 Eliminate the following from E- mail writing
I. Wrong time & date
II. Vague subject line
III. no greeting & no sign off
IV. poor formatting
V. VAGUE MESSAGES
VI. HUNTING FOR RESPONSE
VII. UNFRIENDLY TONE
2 March 2009
vIii. CC TO THE WHOLE WORLD
ix. BAD GRAMMAR , SPELLING & PUNCTUATION
x. JUST PLAIN SLOPPY
What you put in your subject line can often mean the difference
between whether
your message is read right now, today, tomorrow, next week,

3. or NEVER…delete even without
reading