2. Mistake-Proofing = Poka-Yoke
• Poka-Yoke: Reducing the likelihood of making an error
• “Hard” Mistake-Proofing: Design processes and
tasks for error-free execution
• “Soft” Mistake-Proofing: Create alarm signals to
catch Defects as they occur and warn people
3. Examples of Mistake-Proofing
• Hard:
• Online applications that do not allow you to
proceed without required information
• Soft:
• When the car makes a sound when you open the
door and the headlights are still on
4. Start Improving Today.
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