Personal Information
Organization / Workplace
Greater Atlanta Area United States
Occupation
Business Development Manager at OpenSpan
Industry
Technology / Software / Internet
Website
www.openspan.com
About
My role at OpenSpan is to inform and educate on OpenSpan Desktop Automation, Robotic Automation and WorkForce Intelligence. We allow companies to improve worker performance and engagement in the call center, back-office or any transaction-based operation.
OpenSpan serves some of the world’s largest enterprises in the financial services, insurance, telecommunications and retail industries by enabling them to apply automation solutions that optimize core business processes and simplify and accelerate transaction execution. Companies using OpenSpan can extend the value of their current technology investments by creating more extensible logic that improves transaction quality and increases r.
Tags
customer experience
openspan
call center
desktop automation
desktop analytics
customer service
user process improvement
customer satisfaction
contact center
health insurance
activity intelligence
customer care
workflow analysis
application usage
healthcare
claims automation
gamification
net promoter score
car insurance
life insurance
telecommunications
insurance
banks and institutions
financial services
back-office processing
lean six sigma
productivity improvements
business process improvement
reduce aht
amazon we
.net framework
java
software development
job description
optimize throughput
employee engagement
call handling
process adherence
gold standard
worker behavior
agent desktop
nps
csat
intelligent guidance
member service representatives
member services
aca
affordable care act
managed care
cx
telus
workflo
claim optimization
backoffice
healtcare
retail
technology
banking
datasheet
membership growth
increased compliance
patient protection and affordable care act
See more
- Presentations
- Documents
- Infographics