Business plan for fast food restaurant

1. Business plan for fast food restaurant
One of the major complaints in the QSR Quick Service-Fast Food Restaurants Industry is
the deplorable Labor Situation. In United States teen labor has become somewhat slim on
ethical standards, showing up on time, drug use (both recreational and problematic), work
ethic and trainability. Who can we blame? Well we can start by blaming ourselves. What
happened? Well it is the latch key kid syndrome, lack of school funding and discipline
and many other obvious issues. The ages between 17 and 28 the normal ages of
employees of Fast Food Restaurants have a lot to be desired in the inherent customer
service realm and desirability for employment.
I had the opportunity to discuss this today with a gentleman who had at one time ran 17
KFCs and finally could not take it anymore and retired. His son picking up the bug is a
Manager of a Pizza Place in TN who makes about 50K per year as a manager. Which is
pretty good, but that is what needs to be paid out when you find great people. One lady in
the Metro area was receiving 5% gross bonus on top of salary and in one of the largest
grossing stores in the state and took home 100K per year as a manager. If you look at the
current problems in QSRs and we all have seen it, having our hamburgers smashed, or
Western Bacon Cheese Burger drowned in special sauce where you could not even tell
what was in it. We have all had the food jumbled up, freedom fries upside down spilled
in the bag and generally a lackadaisical attitude and disrespect towards us as customers. I
assure you folks, this is not what Carl Karcher, Ray Kroc, Tom Monahan had in mind
when they built their businesses on reputation and delivery of clean, fast, quality and
consistent service and food. No then why is it that a perfect system like this is prostituted
and cannot get a good enough laborer to respect the establishment or reputation built on
years of public trust, image, brand recognition and good service? Part of the problem is
the labor supply.
Sure much of the QSR industry has gone through changes over the years, increased
competition, encroachment of franchise companies who were suppose to be on their own
team and a myriad of other issues from beef, chicken, paper product costs fluctuations to
increased minimum wage laws, OSHA standards, ADA retrofitting and insurance costs
for slip and fall. We understand these issues and have found ways to service these QSRs
by assisting with out sourced services.
I bring this up because the company I founded occasionally works in this industry,
offering cleaning services to these stores since they cannot get the labor to get it done.
http://www.concretewashguys.com/md.shtml
Food safety is a huge issue and bacteria are on everyone's mind. When people have less
spend able income in their pockets they can afford less fast food. During the last
recession many of the QSR owners had slow sales. Some cashed out early others braved

2. the storm, currently with fuel prices up folks have less money in their pocket and opt
more often than not to by-pass the fast food restaurant on the way home or make much
smaller orders. We will see what happens in the future meanwhile many small
companies, which do services will be in high demand. Hopefully these small business
service companies can assist these multi-unit franchise owners and Corporate Store
owners with the biggest problem of competent and hard working, reliable labor. The
issue is also that those small service companies are also challenged for labor. Many QSRs
are turning to older folks for their labor supply.
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