REPM: A Measurement Framework for the Software Requirements Process

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This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here: http://flevy.com/browse/business-document/repm-a-measurement-framework-for-the-software-requirements-process-395 This presentation describes REPM, a software requirements measurement framework that helps organizations identify key measures they can use to monitor their requirements process and corresponding outcomes that are most critical for the success of their software initiatives. The proposed model enables teams to develop a better understanding of what affects the requirements definition work and identify areas where action is needed, while avoiding information overload and unnecessary costs associated with overly complex performance measurement programs. The slides provide examples of measures that successfully implement the model, and describes the expected benefits of using the REPM framework. An accompany paper in PDF format details the process of creating a robust performance measurement system for requirements processes, applicable to both traditional and agile models of software development. According to the Standish Group (The Standish Group Report, CHAOS Manifesto, 2012), three major reasons for project success are user involvement, executive management support, and a clear statement of requirements. Without effective requirements processes--even in projects using the agile model--software projects suffer from slippage and unnecessary rework to fix avoidable mistakes. The use of the REPM framework drastically increases the performance of software development teams by making it possible for managers and analysts to track progress, paint a compelling picture of lessons learned, increase their understanding of what affects the requirements process, identify areas where action is needed, and make the right decisions about where to invest time and resources for maximum return.

Business Technology

A Measurement Framework
for the Software
Requirements Process

REPM FRAMEWORK

INPUTS

PROCESS

OUTPUTS

BUSINESS VALUE

Requirements Measurement

REPM
bealprojects.com

Why measure the requirements process?
• Improved control. With measures in place to provide timely and
meaningful feedback, managers can detect deviations in
performance earlier, avoid getting blind-sided with negative
results, minimize project risks, and make the most of opportunities
to escalate successes.
• Clear responsibilities and objectives. Good performance
measures make it clear who is responsible for specific results or
project issues.
• Understanding of operational processes. Measuring a process
helps managers and teams understand how the process works,
increasing the likelihood of success of initiatives to improve
productivity or quality.

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The standard model for measurement
COMMONLY USED METRICS



Number of requirements (and requirements growth)



Number of defects per category (missing, unnecessary, ambiguous, etc.)



Low relevant to value
Number of requirements per status (proposed, approved, rejected, implemented, etc.)
creation



Requirements volatility =



Time spent on requirements engineering activities

(added + modified + deleted requirements)
initial number of requirements

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Perspective I - INPUTS

INPUTS

PROCESS

REPM
OUTPUTS

BUSINESS VALUE

Are we providing quality input to
the requirements process?
Examples of measures
• Percentage of stakeholder and end-user groups represented in requirements elicitation
sessions;
• Percentage of stakeholder and end-user groups represented in the requirements review
and approval process.

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Perspective III - OUTPUTS

INPUTS

PROCESS

REPM
OUTPUTS

BUSINESS VALUE

Is the requirements process
producing high-quality requirements?
Examples of measures
• Number of defects found in requirements by category and severity (incorrect,
ambiguous, incomplete, inconsistent, unverifiable, untraceable, redundant, non-atomic);
• Number of user-reported issues captured during user acceptance testing or after the
software is in production (classified by source: inadequate requirements elicitation
methods, insufficient analysis, low-quality input to the analytical work, etc.);
• (in agile approaches) Percentage of implemented stories that had to go through
significant rework due to insufficient/inadequate analysis (as opposed to due to changes
caused by new insights obtained from the initial version, or by emerging business or
user needs).

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Sample REPM Implementation
OBJECTIVES
PERSPECTIVE I: INPUTS

PERSPECTIVE II: PROCESS

Ensure quality inputs to the requirements
process

Increase schedule predictability
Increase stakeholder satisfaction
with requirements process

PERSPECTIVE III: OUTPUTS

REPM

Higher quality of requirements artifacts
Increase stakeholder satisfaction with outputs
of the requirements process

PERSPECTIVE IV: BUSINESS VALUE

Meet or exceed business expectations with
the benefits achieved with the project

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Benefits of REPM
Examples of concrete results achieved from the implementation of the REPM framework in
client organizations include:

• Fewer iterations with developers to clarify requirements or obtain information
required to implement new functionality.
• Fewer defects and omissions detected in requirements when development was
underway.
• Fewer change requests as a result of the analysts determining the right
requirements the first time and managing stakeholder expectations more
effectively.
• Increased levels of engagement and empowerment among business
stakeholders, resulting in higher overall satisfaction with project outcomes.

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