Butuh Training Service Excellence? Hubungi Lia 0817 0844 840. Training kami sudah dibuktikan PT HM Sampoerna, Carrefour, Bank Permata. Terbukti yang terbaik

1. Magnetic Persuasion
For Service Excellence
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2. #1
Experience + Theory
=
Success
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3. Service Excellence
P L
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4. 1 2 3 4
Lack
of
4
motivation

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6. low
6
productivity

7. High
7 cost

8. 1 2 3 4
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10. SERVICE PERSON
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11. “ People don’t buy product , they buy state “
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12. Anthony Robbins
“People don’t buy product , they buy state”
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13. 1 2 3 4
v e r b a l
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15. can explain a lot
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16. Misusage
Words
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19. Desperates
c u s t ome r
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20. 1 2 3 4
n o n
v e r b a l
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21. Prof. Albert Mehribian
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22. C OMMUN I C A T I O N
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23. Communication
7%
Words
55% 38%
Physiology Tonality
/ Non Verbal
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24. Non Verbal
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25. “ Mastering non verbal = Mastering 93 % Communication “
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26. SOLUTION
PROBLEM
negative = positive
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27. NEURO
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28. 12/88
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29. Pikiran Sadar
Pikiran Bawah Sadar
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30. #2
Experience + Theory
=
Success
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31. 31 Lia 0817 0844 840 | gofaztrack.com

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33. Medical knowledge,
Technology
and Marketing
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34. 34 Lia 0817 0844 840 | gofaztrack.com

35. Mind Concept
Conscious Mind
“until now, most of people ONLY use 12% of
their mind potential…”
The MIND Characteristic : Analytical , Empiric ,
Systematic
Unconscious Mind
“more than 88% is still hiding inside,
waiting to discover…”
(Memory, Habit, Belief, Personality,
Self Image, Emotion)
Characteristic : Neutral , Sugestive , Memory
Bank
Optimizing the power 9x stronger of your
Subconscious Mind than Conscious Mind to
achieve what you Dream of.

36. Why temporary change?
 Pikiran ibarat mengisi gelas yang
penuh
 Tidak dilakukan pembersihan
emosi negatif , prasangka, konsep
diri yang negatif
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37. 12 %
88 %
AM. KRASNER
The founder of American Board of
Hypnotherapy
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38. KONFLIK INTERNAL
SADAR BAWAH SADAR
(12%) (88 %)
Anda kerja harus semangat Semangat ga semangat gaji tetap aja
kok
Melayani tamu/client harus senyum Senyum pun gaji ga akan naik kok
Hidup harus punya target Hidup gini aja juga ga apa - apa
Berikan performa yang terbaik untuk Yang dapat untung banyak cuma
perusahaan/institusi/organisasi pemilik perusahaan
Yang dapat nama/penghargaan
paling si bos…
Anda harus berubah Ngapain berubah, hidup saya udah
nyaman kok..

39. the subconscious thoughts, feelings, and
desires that drive purchasing decisions
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40. N E U R O
L I N G U I S T I C
P
40
R O G R A M M I N G

41. owners manual
for
your
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42. To Achieve
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43. Change,
Yes, We We Can
Can
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44. Hypnosis
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45. 45

46. Suggestion
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47. 47

48. E iC E
R
is
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52. E E
R i C
is
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54. It’s time to ….
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55. with us
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www.gofaztrack.com

56. International Certified Master Practitioner of Time Line Therapy™
International Certified Master Practitioner of NLP
International Certified Master of Coach
International Certified of Hypnotherapist
YD
Ismal Zeva
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