Need a service desk tool that is feature packed, but simple, intuitive and ready for use right out of the box? Get your free service desk demo in a few minutes. Try a demo now.

2. • Do not underestimate the capacity of a
free help desk system! You don't always
have to pay for an efficient solution to
managing user tickets, assigning tasks to
your team, and organizing your work.
• The trick is in choosing a simple but
dynamic free helpdesk software. Here are
some attributes you should look for when
choosing your help desk software:
http://www.vanilladesk.com

3. Not, when it comes to a good software system.
It would be a waste to invest hundreds of
dollars in a paid helpdesk system if you are a
small enterprise. Most free helpdesk systems
come with major restrictions when compared
to their paid versions.
http://www.vanilladesk.com

4. • However, there are some systems which are
free not because of limitations on the
capabilities they offer, but because of the
number of people who would use the
system.
• Such free help desk software is perfect for
small business owners.
http://www.vanilladesk.com

5. • Look for a SaaS solution. SaaS stands for
“Software as a Service.”
• The concept of implementing SaaS solutions
is that users don't have to buy hardware or
software. Instead, users let a company with
its own infrastructure handle the applications
for them via the Internet.
http://www.vanilladesk.com

6. • A SaaS free help desk system would not cost much even
when you decide to upgrade to a paid version. This is
because a SaaS service desk system does not have hidden
costs like those required to pay for the system server,
network configuration, maintenance, etc.
• A SaaS free help desk system, when upgraded, would usually
require a flat monthly fee only.
• However, read the upgrade policy carefully.
• A good free helpdesk systems, when upgraded for a flat
monthly fee, should not require you to pay extra for every
time you add a team member. The flat fee should cover the
all additions as your business flourishes, and your team
grows. http://www.vanilladesk.com

7. • It is best to avoid free help desk systems that
need a lot of configuration.
• Choose a free helpdesk that is pre-configured in
such a manner that the system could be up and
running in few minutes.
• A good helpdesk system – free or paid – comes
with an extensive tutorial and help links.
• The best ones even have
video tutorials to help anyone
start using the free help desk
in a few minutes.
http://www.vanilladesk.com

8. • Excellent free helpdesk systems do not
require any registration for the trial
version.
• Users could also try out all the functions
of the free help desk in an easy-to-use
demo before deciding to go for the trial
version.
• Choose a software that comes with an
unlimited free edition so that it does
not expire even after the trial period
ends. http://www.vanilladesk.com

9. • The best free help desk systems
should be 100% web-browser based
and not require any downloads or
installations. The system should not
require any local application on the
users' desk except for a good
Internet connection.
http://www.vanilladesk.com

10. If you are looking for an intuitive, powerful,
and feature-packed free help desk system that
is simply to use, then get your free account at
www.vanilladesk.com.