Proving Social Media's Value (Forum ROI model) - SMX Advanced
by Edmund Wong on Jun 02, 2009
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This is presentation I gave at SMX Advanced in Seattle on June 2, 2009. Using Net Promoters concept of "promoters" and "detractors," this presentation shows you how to measure the revenue lift from eng...
This is presentation I gave at SMX Advanced in Seattle on June 2, 2009. Using Net Promoters concept of "promoters" and "detractors," this presentation shows you how to measure the revenue lift from engaging in third-party forums or building your own support forum to help users publicly.
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Walter Adamson @g2m
http://www.socialmedia-academy.com.au 2 years ago Reply