MozCamp 2009
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MozCamp 2009

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    MozCamp 2009 MozCamp 2009 Presentation Transcript

    • David Tenser <djst@mozilla.com>    
    • Agenda ● Update since MozCamp 2008 ● SUMO is bigger than Firefox ● Plans and ideas for the future ● Get involved!    
    • © Isidor Fernandez    
    • The vision for SUMO   http://blog.mozilla.com/sumo/2009/01/03/  
    • https://support.mozilla.com/%locale%/kb/Localization+Dashboard    
    •    
    •   Dutch Czech   Spanish
    • Update since MozCamp 2008 ● Locale specific e-mail notifications for reviewers when articles are created or edited ● Automatic article categories (inherited from en-US version) – no need to manually update this ● Links to local support sites – further connecting support with our users    
    • Screencasts    
    • Improved forum    
    • Update since MozCamp 2008 12 40 700 35 10 600 30 8 500 25 6 400 20 October  300 15 2008 4 200 10 2 100 5 0 0 0 Active locales Translated articles Active contributors    
    • Update since MozCamp 2008 25 1800 80 1600 70 20 1400 60 1200 50 15 1000 40 October  800 2008 10 Today 30 600 20 400 5 200 10 0 0 0 Active locales Translated articles Active contributors    
    • SUMO is bigger than Firefox (really!)    
    • Firefox Support for Mobile Website launched 2009-09-30 https://mobile.support.mozilla.com    
    •    
    • Firefox Help for Mobile    
    • Firefox Help for Mobile    
    • Thunderbird Support    
    • SUMO = Open Source Support ● Firefox (support.mozilla.com) ● Firefox Mobile (mobile.support.mozilla.com) ● Thunderbird (support.mozillamessaging.com) ● (your project here)    
    •    
    •    
    • Native language of Fx users in Europe Looks like  Does not look like  Pacman Pacman    
    • Native language of Fx users in Europe English (12 M) Other languages  (123 M)    
    • Upcoming plans    
    • Web based Live Chat client ● No need to download and install Java-based program in order to help out with Live Chat ● Further lowering the barrier of entry    
    •    
    •    
    • Verbatim    
    • Ideas for the future ● l10n focused milestone ● Visible roles and recognition ● Integrating Mozilla hosted SUMO websites (shared login, etc)    
    • Proactive helpfulness    
    • Get involved! ● Translate one support article into your language – https://support.mozilla.com/%locale %/kb/Localization+Dashboard ● Spend 5 minutes per day helping people in the support forum – https://support.mozilla.com/en-US/forum ● Help us shape the future of SUMO – https://support.mozilla.com/en-US/forum/3    
    • Thank you! Questions? blog.mozilla.com/sumo support.mozilla.com/kb/How+to+contribute    
    • Thank you! Questions? irc.mozilla.org #sumo    
    • Thank you! Questions? David Tenser djst@mozilla.com | djst.org/blog | @djst