David Tenser
<djst@mozilla.com>

Agenda
●
Update since MozCamp 2008
● SUMO is bigger than Firefox
●
Plans and ideas for the future
● Get involved!

© Isidor Fernandez

The vision for SUMO
http://blog.mozilla.com/sumo/2009/01/03/

https://support.mozilla.com/%locale%/kb/Localization+Dashboard

Dutch Czech
Spanish

Update since MozCamp 2008
●
Locale specific e-mail notifications for reviewers
when articles are created or edited
● Automatic article categories (inherited from en-US
version) – no need to manually update this
●
Links to local support sites – further connecting
support with our users

Screencasts

Improved forum

Update since MozCamp 2008
12 40
700 35
10
600 30
8
500 25
6 400 20 October
300 15 2008
4
200 10
2
100 5
0 0 0
Active locales Translated articles Active contributors

Update since MozCamp 2008
25 1800 80
1600 70
20
1400
60
1200
50
15
1000
40
October
800
2008
10 Today
30
600
20
400
5
200 10
0 0 0
Active locales Translated articles Active contributors

SUMO is bigger than Firefox (really!)

Firefox Support for Mobile
Website launched 2009-09-30
https://mobile.support.mozilla.com

Firefox Help for Mobile

Firefox Help for Mobile

Thunderbird Support

SUMO = Open Source Support
●
Firefox (support.mozilla.com)
● Firefox Mobile (mobile.support.mozilla.com)
●
Thunderbird (support.mozillamessaging.com)
● (your project here)

Native language of Fx users in Europe
Looks like Does not look like
Pacman Pacman

Native language of Fx users in Europe
English (12 M) Other languages
(123 M)

Upcoming plans

Web based Live Chat client
●
No need to download and install Java-based
program in order to help out with Live Chat
● Further lowering the barrier of entry

Verbatim

Ideas for the future
●
l10n focused milestone
● Visible roles and recognition
●
Integrating Mozilla hosted SUMO websites
(shared login, etc)

Proactive helpfulness

Get involved!
●
Translate one support article into your language
– https://support.mozilla.com/%locale
%/kb/Localization+Dashboard
● Spend 5 minutes per day helping people in the
support forum
– https://support.mozilla.com/en-US/forum
● Help us shape the future of SUMO
– https://support.mozilla.com/en-US/forum/3

Thank you! Questions?
blog.mozilla.com/sumo
support.mozilla.com/kb/How+to+contribute

Thank you! Questions?
irc.mozilla.org
#sumo

Thank you! Questions?
David Tenser
djst@mozilla.com | djst.org/blog | @djst