MozCamp 2009

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MozCamp 2009

  1. 1. David Tenser <djst@mozilla.com>    
  2. 2. Agenda ● Update since MozCamp 2008 ● SUMO is bigger than Firefox ● Plans and ideas for the future ● Get involved!    
  3. 3. © Isidor Fernandez    
  4. 4. The vision for SUMO   http://blog.mozilla.com/sumo/2009/01/03/  
  5. 5. https://support.mozilla.com/%locale%/kb/Localization+Dashboard    
  6. 6.    
  7. 7.   Dutch Czech   Spanish
  8. 8. Update since MozCamp 2008 ● Locale specific e-mail notifications for reviewers when articles are created or edited ● Automatic article categories (inherited from en-US version) – no need to manually update this ● Links to local support sites – further connecting support with our users    
  9. 9. Screencasts    
  10. 10. Improved forum    
  11. 11. Update since MozCamp 2008 12 40 700 35 10 600 30 8 500 25 6 400 20 October  300 15 2008 4 200 10 2 100 5 0 0 0 Active locales Translated articles Active contributors    
  12. 12. Update since MozCamp 2008 25 1800 80 1600 70 20 1400 60 1200 50 15 1000 40 October  800 2008 10 Today 30 600 20 400 5 200 10 0 0 0 Active locales Translated articles Active contributors    
  13. 13. SUMO is bigger than Firefox (really!)    
  14. 14. Firefox Support for Mobile Website launched 2009-09-30 https://mobile.support.mozilla.com    
  15. 15.    
  16. 16. Firefox Help for Mobile    
  17. 17. Firefox Help for Mobile    
  18. 18. Thunderbird Support    
  19. 19. SUMO = Open Source Support ● Firefox (support.mozilla.com) ● Firefox Mobile (mobile.support.mozilla.com) ● Thunderbird (support.mozillamessaging.com) ● (your project here)    
  20. 20.    
  21. 21.    
  22. 22. Native language of Fx users in Europe Looks like  Does not look like  Pacman Pacman    
  23. 23. Native language of Fx users in Europe English (12 M) Other languages  (123 M)    
  24. 24. Upcoming plans    
  25. 25. Web based Live Chat client ● No need to download and install Java-based program in order to help out with Live Chat ● Further lowering the barrier of entry    
  26. 26.    
  27. 27.    
  28. 28. Verbatim    
  29. 29. Ideas for the future ● l10n focused milestone ● Visible roles and recognition ● Integrating Mozilla hosted SUMO websites (shared login, etc)    
  30. 30. Proactive helpfulness    
  31. 31. Get involved! ● Translate one support article into your language – https://support.mozilla.com/%locale %/kb/Localization+Dashboard ● Spend 5 minutes per day helping people in the support forum – https://support.mozilla.com/en-US/forum ● Help us shape the future of SUMO – https://support.mozilla.com/en-US/forum/3    
  32. 32. Thank you! Questions? blog.mozilla.com/sumo support.mozilla.com/kb/How+to+contribute    
  33. 33. Thank you! Questions? irc.mozilla.org #sumo    
  34. 34. Thank you! Questions? David Tenser djst@mozilla.com | djst.org/blog | @djst    

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