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To Gabriel Griffa and Mateo
Goretti, for their confidence.
To Carlos Lamarca and Fernando
van Peborgh, for their friendship.
SUSTAINABILITY 2.0
   Networking Enterprises and
Citizens to Face World Challenges
Visit our blog at: www.elviajedeodiseo.com/blog

This book is not the work of a single author, but the result of the
exhaustive and enthusiastic research, writing and editing carried out
by the entire Odiseo Team.

The Odiseo Team:
María Noel Álvarez
María Eugenia Baliño
Santiago Craig
Andresa Guareschi
Lívia Magalhães
Alejandra Procupet
Gabriela Ramos

Contributors:
Teresa Buscaglia
Luciana Malamud

Photographs:
Mária Antolini
Page 26: The Children At Risk Foundation/ CARF: www.carfweb.net
Page 30 and 133: Mark Achbar/ Big Picture Media Corporation
Page 111: Álvaro Ibáñez/ Microsiervos
Page 193: Mariana Vázquez                                               Drafting and editing of the original Spanish-language text of
                                                                        Sustainability 2.0 was completed in August 2007. This book is the
Cover Design:                                                           result of exhaustive research, but as in the case of all research, it can
Clara Lagos                                                             always be improved on and expanded.
                                                                        It is our aim, then, for this work to circulate among citizens, business
Interior Design:                                                        people, academics, organizations, universities and activists, so that it can
Mateos-Davenport design
                                                                        expand and grow through the collaboration of its readers.
English-Language Translator/Editor:                                     Because Sustainability 2.0 can only exist where there is interaction with
Dan Newland: dan.newland@gmail.com                                      others. You can participate, adding your knowledge to the Wiki version
                                                                        of this book, by visiting www.sostenibilidaddospuntocero.com/wiki/
©2008, Ernesto van Peborgh, Buenos Aires, Argentina                     ISBN XXXXXXXXXX
A Personal Journey
into the Future


                         I feel like a privileged observer of the times. I think I’ve reached
                         this privileged vantage point thanks in large measure to some
                         decisions I made in recent years, which ended up letting me
                         see the world from a different perspective.

                         The year 2004 was a very special year for me. In fact, it was
                         probably the most important one of my life. By then, I had
                         invested 20 years in the finance business. My success rate
                         was clear: I was so regularly churning out a 35% return on
                         institutional investors’ money that this ratio was pretty much
                         the mantra of my professional identity. I started my career
                         in finance at Citibank. I left that job to step up to the post of
                         Financial Director on the founding team of the Exxel Group.
                         When I Ieft Exxel, it was to form a partnership and create
                         my own investment firm called Argentine Venture Partners
                         (AVP). Up to then, the full thrust of my work and commitment
                         was only focused on one thing: creating economic value, with
                         no real thought of the far-reaching social and environmental
                         impact of what I did.
                         But as I say, in 2004, guided only by what might be called my
                         intuition, I decided to leave the world of high finance behind
                         and change course. So much so that it was as if I were driving



                     7
down the highway, turned on my blinker, pulled over into the               Glacier National Park to hoist the country’s flag, in honor
right lane, and got off at the next exit. I was a 44-year-old father       of Francisco P. Moreno, the famed Argentine explorer and
of three, with vast experience in private equity, a talent that            scientific expert, who had done the same thing 124 years before.
had flung open the doors of Harvard’s classrooms and of Wall                Like Rocca, Sopeña and Fonrouge on their Patagonian journeys
Street’s posh offices to me. My career steeped me in financial               before me, the whole adventure of making the same climb and
success. But I couldn’t help feeling a need to take a different            filming the documentary broadened my horizons. I felt that
path, to get involved in something that could bring another                the torch that those extraordinary men of such sound values
kind of value to my personal life and to society.                          had held so high was now in my hands, and it was my job to
                                                                           keep its flame from waning.
First Wave: The Value Revolution                                           When the film premiered at the Museum of Latin American Art
The first adventure on that heady new road —which, looking                  in Buenos Aires (MALBA), several business people expressed
back, bears little comparison to my past life— was the decision            a desire to promote a dialog among parents and children on
to make a film. I wanted to tell the story of Agostino Rocca,               issues emerging from Spirals. That made me stop and think:
José Luis Fonrouge and Germán Sopeña, a businessman, a                     If telling the story of these three men can spark a debate on
mountaineer and a journalist, whose common denominator                     human values, what would happen if we started telling the
was their fascination with Patagonia, that legendary and                   stories of other people who are changing the world?
largely unexplored territory that was soon to become my own                By then, I had already heard about some social entrepreneurs
passion as well.                                                           and the initiatives they were heading up. I knew about
Spirals of Stone was the result, a film documentary about                   the work of people like Swiss philanthropist and former
an expedition undertaken by a group of family members                      industrialist Stephan Schmidheiny, founder of the WBCSD
and friends in homage to those three men. The trio died in                 (World Business Council for Sustainable Development) and
a plane crash in 2001, when they were flying to Argentina’s                 the AVINA Foundation, who, through such enterprises, was



                                                                       8
providing support to social leaders and their organizations,         children are learning Baroque music and are making their
who were working to improve life in their communities.               own instruments, thanks to the work of Rubén Darío Suárez
It was then that I made the firm commitment to get to know            Arana. And I was also able to discover admirable people like
and understand those who were spearheading humanity’s                Rodrigo Baggio, a young man from Rio de Janeiro who, in
value revolution. But most of all, I wanted to know what             1995, founded CDI (Committee for the Democratization of
made them tick, what it was that inspired them to attempt            Information Sciences), a group that has been responsible for
to stimulate this change.                                            setting up 376 computing schools in Brazil, Colombia, Chile,
Motivated by the achievements of these people and by the             Mexico, Uruguay and Japan, and that in Brazil alone has helped
work in this same field carried out by Bill Drayton, creator          600,000 young people breach the “digital gap”.
of the Ashoka organization and the figure that I took as              I also met Bartolomé Silva, a Chilean social entrepreneur
my second reference point among social entrepreneurs, I              who uses his World Circus (Circo del Mundo) as a platform for
directed my second documentary: Faros, señales de cambio en          giving youngsters at risk a new chance. And Inés Sanguinetti,
América Latina (Beacons, Signs of Change in Latin America).          who invites youngsters with no material resources to learn
My aim was to spread the word regarding the work of many             to dance and express themselves, motivating them with the
individuals who are making a tireless effort in the struggle         echoes of applause.
against poverty and inequality.                                      Directing Beacons, which premiered at the close of the IDEA
Faros gave me a chance to tour Argentina’s most marginal             business colloquium in 2005, also allowed me to understand that
neighborhoods and to get to know Fabián Ferraro, founder             while what prevailed in business was competition, selfishness
of a civil association called Defensores del Chaco, which uses       and lack of motivation, on the “other side of the tracks”, in
sandlot soccer as a method of social inclusion for some 1500         the world of the so-called “excluded” members of society,
children and adolescents at risk. The making of this film also        there was beauty, motivation, cooperation and recognition of
took me to a jungle town in the Bolivian Amazon, where               achievements, especially those reached collectively.



                                                                 9
This led me to ask myself, then, which world I wanted to                   hoped for, I didn’t give up, because several major personalities
leave to my children, and to what extent it made sense to                  from the corporate world did indeed decide to accompany me
keep generating economic value without taking care of other,               and acted as consultants, providing me with invaluable guidance
indispensable aspects of preserving life. Was it possible to               in my search. I refer, among others, to Manuel Arango Arias,
change the world by transforming the values that motivated                 businessman and environmentalist, who is chairman and
Mankind’s actions? My recent experiences have taught me that               founder of the Mexican Foundation for Environmental Education
it is, that there are many people out there who are working for            and of the Xochitla Foundation; Reese Schonfeld, co-founder and
a new and better future. And little by little I began to want to           first president of the CNN news chain; Julio Saguier, chairman of
join in this collective effort that is taking shape.                       the media holding company, La Nación S.A. and of the Diario La
                                                                           Nación Foundation; businessman Ricardo Esteves, co-chairman
Second Wave: Sustainable Development                                       of the Iberoamérica Forum; and researcher, former Harvard
Anxious to tell the stories of social entrepreneurs to an ever-            professor and author of the bestseller, Underdevelopment Is a State
increasing number of people, I called on media owners to                   of Mind, Larry Harrison.
publish and broadcast the work of this silent movement that                At the same time, another unstoppable wave began to carry
was growing at two or three times the rate that the private                me on its crest like a surfer: awareness about sustainable
sector was — in what today we are calling the “the worldwide               development. Taking this second exit from my old highway, I
associative revolution”.                                                   got to know companies like Natura Cosméticos and Patagonia,
This obliged me to quickly change my perspective. I suddenly went          which were born with sustainability already in their DNA and
from the favela shantytowns of Brazil to the luxurious personal            were measuring their bottom line in economic, social and
museum of Carlos Slim, owner of Telmex and Televisa in Mexico              environmental terms. I had the opportunity to talk to Luiz
City and to the comfortable offices of Ricardo Salinas Pliego, owner        Seabra and Guilherme Leal, Natura’s founders, and thus find,
of TV Azteca. Although I wasn’t met with the enthusiasm I had              finally, the kind of people I had been looking for in the private



                                                                      10
sector. And as my knowledge of sustainable business practices             This conclusion arose, once again, from my own field of action:
began to grow, I stopped feeling like Don Quixote jousting                My collaborators and I had spent considerable time trying to
with windmills and started coming to grips with the idea that             figure out where and how to place Spirals of Stone and Beacons,
humanity was at the threshold of a change of cultural paradigm            as well as other content that we had created on the Internet. This
that would make history.                                                  research led us to discover YouTube when it was just getting
                                                                          started. And so it was that after a two-year search for a channel
Third Wave: Web 2.0                                                       through which to inform and commit individuals, organizations
The tipping point came for me in 2006. That was the year when             and businesses with regard to sustainable development,
something unusual that I had already begun to observe began               I concluded that the natural platform for this was the Web.
to have an increasing impact on companies, people, citizens               My initial enthusiasm with the Web 2.0 application was followed
and governments. It was only then that I came to the certainty            by a period of exhaustive research on and experimentation
that this future for which I was willing to work was a lot closer         with the tools it offered. Despite my admiration for the
than I had supposed. Perhaps it had even already arrived.                 fabulous disruptions it was causing, I had to admit that Web
At the beginning of that year, Grupo Gerdau and Jorge Paulo               2.0 wasn’t a revolution in itself, but a mere platform for a series
Lemann invited me to speak at a forum of 200 business people              of revolutions in thinking. Web 2.0 is still in an early stage
on education via correspondence. “Participation” was the key              and many of its applications remain confusing for the “digital
word that I pronounced that day during my presentation in                 immigrants” of my generation. Nevertheless, in another
Salvador, Bahia, Brazil, in referring to the relentless advance of        decade, the Net Gen —the generation of young people born
the new communications media and particularly of the Internet,            into the digital age— will have taken the reins in the world’s
which, in its role as a participative, collaborative and creative         enterprises and this wave will have enveloped us all.
application for communities, has revealed itself as the most              Once again, I opted not to just sit by and watch these changes
effective catalyst in the transformation of the cultural paradigm.        happen. I wouldn’t want to wake up tomorrow and see that



                                                                     11
everything has changed and that I’ve missed out on being part              line. If one member of a team drops out, the entire team is
of the transition.                                                         disqualified. The key is to put the interests of the group as a
                                                                           whole over and above those of the individual contestants, and
Prolog Epilog                                                              that sometimes means having to sacrifice food or water to revive
“The only way to cross the desert is to keep walking.” This                someone who has suffered dehydration, or having to cut back the
adage may sound a little trite, but I learned its meaning in the           pace in order to let a team member recover. And it is as moving
most extreme of practices. In another of my “past lives”, I took           to receive the solidarity of the rest of the team as it is to give it.
part in dozens of grueling races and marathons.                            The possibility of experiencing extreme perspectives —desert
I participated in my first Eco-Challenge in 2001. In eight days,            and mountain, individual and group interests, corporate
we raced across 350 km of pristine and desolate lands in New               empires and massive shantytowns— has permitted me to
Zealand. We climbed mountains and navigated raging rivers.                 incorporate what I have learned in these years and identify
When you walk 22 hours a day non-stop except to grab a few                 some values of my own from the new paradigm: confidence,
hours of sleep, you get in touch with the most intimate essence of         responsibility, collaboration and transparency.
human nature. You don’t feel the cold or the physical fatigue, only        The trust that social entrepreneurs and their organizations
the overwhelming need to eat, like some powerful animal reflex.             place in their projects and in the community as architects of
In 2004, my passion for challenges took me to the Atacama                  a change in values. The responsibility of many consumers
Desert. In six days, we ran seven marathons in the most                    and citizens, who are ever more committed to their times
extreme environment on earth. Withstanding temperatures                    and to the planet. The collaboration applied by the Net Gen
of 40°C by day and –6°C by night, we crossed that salt desert              in the Web when they collectively create new realities. The
through places where no human being had ever tread before.                 transparency revolution implemented by certain companies
These tests seek to underscore the virtues of teamwork. That’s             that have pioneered in sustainability, even before society
why the prime rule is that everybody has to make it to the finish           started to demand it.



                                                                      12
This is, in a nutshell, the story of the personal journey I began                                                                     i
                                                                         tain my perspective, on one side I see the business world with
in 2004, the year that I learned to know the desert, the year my         its economic power that draws strength from bottom-line
father died, and the year I began to have a new outlook on life.         results and growth. And on the other, I see a silent move-
That year too, I had another son, an event that moved me to              ment, but one that is growing at a dizzying rate, a movement
reassess the world I was building for him, and for my other              that, incredibly enough, has remained beyond the radar of
three children, and their children. In response, I found an un-          the media, governments and businesses alike. Its leaders are
precedented motivation spreading the word about sustainable              entrepreneurs that are concerned about life and about us, the
development. In the Net Gen, there is hope. And in Web 2.0,              members of the human species, the inhabitants of this single,
there is a space from which to start building enterprises, social        global village. These are people who, with responsibility and
organizations and citizens’ groups, based on this motivation             confidence as their powerful motivations, are attempting to
and on this hope.                                                        change the world and build a better future. In both of these
Over time, my vision began to capture the interest of journal-           sectors, among companies and social entrepreneurs, there
ists and communicators, who, motivated by their own personal             are young members of the Net Gen, with the multiple tools
journeys, expressed their almost natural empathy. And despite            of Web 2.0, the natural platform from which to transmit the
their having been brought up in related but still diverse disci-         sustainability paradigm.
plines —like psychology, history, philosophy and advertising—            We are living in the best and in the worst of times.
they came together to form the inter-disciplinary team that is           The road to a better future promises to be a long and winding
now known as Odiseo, a group that has promoted research to               one. But it also promises to be full of surprising discoveries,
affirm my hypotheses and of which this book is a mere sketch.             some of which we will try to share with you in the chapters you
As a result of the road undertaken, I feel today, as I stated            are about to read.
at the beginning of this prolog, like a privileged observer of
these times. Standing atop the peak that permits me to main-             Ernesto van Peborgh



                                                                    13
ACTIVISM AL_GORE    AMAZON    AN_INCONVENIENT_TRUTH    ANITA_RODDICK    AUTHENTICITY    BILL_DRAYTON
BIODIVERSITY   CITIZENS CIVIL_SOCIETY   CONSUMER CONSUMPTION DIVERSITY ECO-EFFICIENCY       ECOLOGY
EDUCATION      ENTERPRISE ETHICS ETHOS EXCLUSION FORESTATION GLOBAL_WARMING GRAMEEN_PHONE
GREENWASHING HUMAN_RIGHTS INCLUSION INTERFACE JOHN_ELKINGTON KNOWLEDGE LONG_TERM NETWORKS
NGO LUIZ_SEABRA MARKETS NATURA NEW_PARADIGM NIKE NO_LOGO ODED_GRAJEW PARTICIPATION PATAGONIA
PAUL_HAWKEN POVERTY RAY_ANDERSON RECYCLE RESOURCES RESPONSIBILITY RESPONSIBLE_CONSUMPTION
REUSE   SOCIETY    STAKEHOLDERS   STARBUCKS   STEPHAN_SCHMIDHEINY      SUSTAINABILITY   SUSTAINABLE_
DEVELOPMENT TOYOTA TRANSPARENCY TRIPLE_BOTTOM_LINE VALUES VIRTUAL          WAL-MART WATER WOMEN
YVON_CHOUINARD ACTIVISM AL_GORE AMAZON AN_INCONVENIENT_TRUTH ANITA_RODDICK AUTHENTICITY
BILL_DRAYTON BIODIVERSITY CITIZENS CIVIL_SOCIETY CONSUMER CONSUMPTION DIVERSITY ECO-EFFICIENCY
ECOLOGY EDUCATION ENTERPRISE ETHICS ETHOS EXCLUSION FORESTATION GLOBAL_WARMING GRAMEEN_PHONE
GREENWASHING HUMAN_RIGHTS INCLUSION INTERFACE JOHN_ELKINGTON KNOWLEDGE LONG_TERM NETWORKS
NGO LUIZ_SEABRA MARKETS NATURA NEW_PARADIGM NIKE NO_LOGO ODED_GRAJEW PARTICIPATION PATAGONIA
PAUL_HAWKEN POVERTY RAY_ANDERSON RECYCLE RESOURCES RESPONSIBILITY RESPONSIBLE_CONSUMPTION
REUSE SOCIETY STAKEHOLDERS STARBUCKS STEPHAN_SCHMIDHEINY SUSTAINABILITY SUSTAINABLE_DEVELOPMENT
TOYOTA TRANSPARENCY TRIPLE_BOTTOM_LINE VALUES VIRTUAL WAL-MART WATER WOMEN YVON_CHOUINARD
ACTIVISM AL_GORE    AMAZON    AN_INCONVENIENT_TRUTH    ANITA_RODDICK    AUTHENTICITY    BILL_DRAYTON
BIODIVERSITY   CITIZENS CIVIL_SOCIETY   CONSUMER CONSUMPTION DIVERSITY ECO-EFFICIENCY       ECOLOGY
EDUCATION      ENTERPRISE ETHICS ETHOS EXCLUSION FORESTATION GLOBAL_WARMING GRAMEEN_PHONE
GREENWASHING HUMAN_RIGHTS INCLUSION INTERFACE JOHN_ELKINGTON KNOWLEDGE LONG_TERM NET-
WORKS NGO LUIZ_SEABRA MARKETS NATURA NEW_PARADIGM NIKE NO_LOGO ODED_GRAJEW PARTICIPATION
PATAGONIA PAUL_HAWKEN POVERTY RAY_ANDERSON RECYCLE RESOURCES RESPONSIBILITY RESPONSIBLE_
Sustainable Development
A New Paradigm                                                                                                Chapter 1




At the end of 2006, the world premiere of An Inconvenient           Meanwhile the number of civil action organizations was
Truth established the issue of worldwide climate change as a        growing — and continues to grow at an ever-faster rate — due
reality —and not just as the obsession or paranoia of a few         to the ineffectiveness of government in the face of issues that
scientists and activists— by showcasing the fight waged by           call for urgent solutions: poverty, environmental protection,
former US Vice President and Nobel Peace Prize-winner Al            defense of human rights and the preservation of democracy.
Gore against global warming.
                                                                    It appears that the tipping point —the moment at which
That same year, Wal-Mart announced its commitment to                something unique and unusual changes the habitual, according
sustainability. It began a plan by which, within a three-           the definition by Malcolm Gladwell — is growing nearer all
year period, some of its lines would only offer products            the time. And that Mankind is converging on a new paradigm.
manufactured employing sustainable practices. Today, 60,000         A veritable “ethos” or starting point. And with it will come the
companies are modifying their production processes in order         sustainable development that urges us not to try to live beyond
to satisfy this chain-store giant that welcomes 100 million         our means, not to burn down our houses in order to keep warm,
shoppers a week.                                                    not to saw off the branch that we’re sitting on. The proposal of
A survey run by The Synergos Institute in several countries         this concept is, actually, pure common sense: the common sense
showed that 95% of all consumers believe that companies have        that impels us to turn off the lights when we leave home and to
an unpaid debt with their workers and their communities.            not leave the tap running while we brush our teeth.




                                                               17
Viability or Sustainability?


The terms “viability” and “sustainability” came to the fore in the        began to be defined more fully and as we conceive of it today.
popular vernacular along with the new electronic information
media that became the driving force behind widespread                     Until the beginning of the 1990s, the notion of “sustainability”
awareness of growing worldwide problems including                         had basically been applied to the environmental field. But over
overpopulation, lack of water, famine and environmental                   the course of that decade, its use began to extend to social,
degradation. In the academic world, however, these terms had              political and business issues. Little by little, such questions as
already been introduced in the book called The Limits of Growth           inequality in the distribution of wealth and diversity in terms
(Meadows and others, 1972), published by The Club of Rome.                of ethnicity, gender, nutrition, health, access to information
                                                                          and security began to be incorporated into the debate.
There is no clear consensus regarding the meaning of “viability”          Governments, business groups and a growing number of civil
or “sustainability”. Nevertheless, one of the first definitions             organizations became the driving forces behind a series of
of sustainable development was provided by the Brundtland                 global conferences whose aim was to create a framework of
Report put out by the United Nations World Commission for                 governance, through which to come to grips with a new form
Environment and Development, which was originally called                  of development that would bear in mind the environmental,
Our Common Future (1987). Chapter 1 of that Report gives                  economic, social and institutional needs of both present and
the following definition: “Sustainable development seeks to meet           future generations.
the needs and aspirations of the present without compromising the
ability to meet those of the future”.                                     The latest UN Earth Summit on Sustainable Development
                                                                          was held in Johannesburg, South Africa in 2002, where
But it was not until the Rio Earth Summit (Rio de Janeiro,                discussions surrounded strategies for promoting the principles
1992) that Mankind adopted a global perspective with regard to            of sustainability and ensuring their adoption by nations
global issues and that the concept of “sustainable development”           worldwide and in every region of the planet.




                                                                     18
Conditions for Environmental Sustainability




1 No renewable resource should be 2 No non-renewablearesource
  used at a faster rate than it can should be used at faster rate
                                                                        3 Noapollutant shouldthatproduced
                                                                          at rate faster than
                                                                                              be
                                                                                                  at which
  be generated.                       than that necessary to replace       it can be recycled, neutralized or
                                      it with a sustainably renewable      absorbed by the environment.
                                      resource.




                                                     19
The Three Waves of Sustainability
According to John Elkington


                         It was within the framework of the Cold War,                                         1961
                         the hippie movement and the May Revolt in
THE FIRST WAVE:          France that the first ecological organizations,                         Amnesty International, the World
                         such as Greenpeace, emerged. It was also                               Wildlife Fund (WWF) and the
The Green Revolution     during this period that the first environ-                              Organization for Economic
                         mentally aware companies –Patagonia and                                Cooperation and Development
                         Natura– came onto the market.                                          (OECD) are founded.



                                                                                1983                      1984              1986
                         The Berlin Wall comes down and democratic
THE SECOND WAVE:         systems take a foothold in Latin America.         The UN creates the           Bhopal          Chernobyl
                         The Exxon Valdez oil tanker spill makes
Market Economy           people start taking the ecological movement
                                                                           World Environment            Disaster        Disaster
                                                                                                                        (USSR).
                                                                           and Development              (India).
Comes to the Forefront   seriously. Marketing begins to adopt “green”      Commission.
                         messages on a massive scale.



                         Globalization bursts onto the scene, and anti-                  1999                      2000
THE THIRD WAVE:          globalization with it. The Internet grows at a
                         swift pace, bringing the birth of participative
Toward Responsible       media, and ad agencies begin to study on-line              Battle in Seattle      First World Social Forum
                                                                                    (USA).                 (Porto Alegre, Brazil).
Globalization            advertising. Companies like Shell and Nike                                        Publication of No Logo, by
                         face complaints regarding their production                                        Naomi Klein (who denounced
                         processes and must account for their actions                                      Nike’s use of slave labor).
                         before society.



                                                           20
1962                         1971                              1972                                   1973                              1975

Publication of Rachel        Greenpeace is born.      Publication of The Limits of Growth           Seveso Disaster (Italy).           The UN declares
Carson’s Silent Spring.                               by The Club of Rome.                          Watergate Case (USA).              International
                                                      The Stockholm Conference (first                                                   Women’s Day.
                                                      UN Environmental Summit).




      1987                     1988                  1989                          1992                        1995                          1997

The Montreal Protocol     John Elkington       Exxon Valdez Case         First Worldwide UN Earth       Shell Scandal (petroleum       The Kyoto Protocol
is signed.                launches his         (following the Alaska     Summit (Rio de Janeiro,        spills in Nigeria).            is signed.
The Brundtland Report     Green Consumer       oil spill).               Brazil).                       The Ethos Institute (Brazil)   NIKE Scandal.
is published.             Guide.               Fall of the Berlin Wall   The World Business Council     is created.                    The “Triple Bottom
                                               (unification of            for Sustainable Development                                   Line” concept is
                                               Germany).                 (WBCSD) is founded.                                           published.



      2002                     2003                  2004                          2005                         2006                         2007

World Sustainable         Third World Social   Tsunami (Indian           Hurricane Katrina (in the       Muhummad Yunus                Al Gore receives the
Development Summit        Forum (Porto         Ocean).                   states of Florida, Louisiana    receives the Nobel            Nobel Peace Prize
(Johannesburg, South      Alegre, Brazil).                               and Mississippi and in the      Peace Prize for the           for his contribution
Africa).                                                                 Bahamas).                       founding of the               to halting global
                                                                                                         Grameen Bank.                 warming.




                                                                            21
“Sustainable development is a dynamic process which
                                                                                         enables all people to realize their potential and to
                                                                                         improve their quality of life in ways which
                                                                                         simultaneously protect and enhance the Earth’s
In Search of the                                                                         life-support systems”.
Perfect Definition                                                                                                       Forum for the Future - OAS

                                                                                                                          es on and
                                                                                                 when the light bulb go
                                                                          “Sustainability comes                           everything is
                                                                                                   are all involved, that
                                                                          you start to see that we                          ”.
The ideas of most people regarding the meaning of the word                                         ur actions affect others
                                                                          interconnected, that yo                             Paul Hawken
“sustainability” are simple and on target: “Sustainability refers
to human survival and the avoidance of ecological disaster.”
Be that as it may, the language of sustainability becomes clear-
                                                                          “Sustainable development is a process of change in which the
er and more effective when we focus on what is unsustainable
                                                                          exploitation of resources, the direction of investments, the
instead of on the positive definition.
                                                                          orientation of technological development, and institutional
Farmers and ecologists, for example, would surely be in agree-
                                                                          change are all in harmony and enhance both current and
ment that soil erosion due to human activity is unsustainable,
even if they were to disagree about how to make soil use sus-             future potential to meet human needs and aspirations”.
tainable.                                                                          World Commission on Environment and Development – UN
Here are a few diverse, though not contradictory, defini-
tions regarding sustainable development and sustainability
in general:
                                                                     “In essence sustainable development is about five key principles: quality
                                                                     of life; fairness and equity; participation and partnership; care for our
                                                                     environment and respect for ecological constraints”.
                                                                                        Forum for the Future’s Sustainable Wealth London Project
    “Understanding is 50% of the solution. Every time we
    are about to make a decision, we should think of the             “It requires education
    people around us and ask ourselves if that decision                                     , more efficient use of
                                                                    of democracy, as we                              resources, more open
    is going to cause a problem for any of those people. If                              ll as society’s particip                         forms
                                                                    It also requires econo                        ation in decision-mak
                                                                                           mic growth, focused                          ing.
    that’s the case, change it or don’t do it”.                     opportunities”.                               on generating more
                                                                                                                                      equal
                             Bill Drayton, Founder of Ashoka
                                                                                                                         Stephan Schmidhein
                                                                                                                                             y


                                                                    22
The New Paradigm


The many nuances of the definitions show that many concepts             itself is at the center of everything and Man forms part of this,
are currently being articulated around sustainable development.        as one of its intelligent manifestations.
Intellectuals that are pushing a new intercultural philosophy          A change of cosmovision also implies a change of focus, in
based on an awareness of diversity and interdependency,                order to face the problems that 21st century society is suffering.
theorists who are for a systemic focus on science, social              This has emerged as an inescapable fact following the failure
leaders that promote the creation of subsistence communities           of States —self-proclaimed as the source of all of the basic
and economies, ecological militants and business people                necessities of their citizens— to provide solutions to such vital
with a long-term view oriented toward responsible resource             questions as scarcity of resources, environmental pollution,
management, all rally today around this new paradigm, that             health care, poverty and lack of quality of life, among many more.
is the incarnation of the need to integrate human beings into
their environment once more.                                           And so the old Welfare State went out with the 20th century,
                                                                       indeed leaving in its wake very serious conflicts in a variety
In the end, it is about producing a change in the cosmovision:         of fields, which, in order to find a solution, require the joint
from the anthropocentric vision that Mankind began to build            interaction of a broad spectrum of interests. As a result, the
in the Modern Era —centered exclusively on human and                   new sustainability paradigm has been enriched by a focus
individual interests and conceiving of the Earth as nothing            that underscores the value of association, interaction and
more than a raw materials warehouse that is at Man’s disposal          networking, above and beyond simple exchanges among
— to a biocentric cosmovision, which conceives of Nature as            individuals, sectors or corporations, which function as closed
a combination of interdependent organisms and in which life            special interest groups.




                                                                  23
The Direction and Sense
                                                of Change
                Modern
                                                There is no real consensus at present with regard to the
       ANTHROPOCENTRISM
                                                direction that the advance of change toward the new
              Focus: Man
                                                paradigm is taking. In his book, Blessed Unrest, ecologist
     Earth: Raw Materials Warehouse
                                                Paul Hawken analyzes this “largest movement on earth
                 Link:
                                                (…) that has gone largely ignored by politicians and the
                                                media” and that, according to him, is being organized, like
                                                Nature, “from the bottom up”. Hawken says that “in every
IRRE SPONSI BLE C ONS UMPT I ON                 city, town and culture, it is emerging to be an extraordinary
                                                and creative expression of people’s needs worldwide.”
                                                For his part, John Elkington, author of Cannibals with
                                                Forks, points out that the driving force behind sustainable
             Post-Modern                        development is a qualitative transformation the affects both
                                                supply and demand. Ray C. Anderson, Chairman and CEO
               BIOCENTRISM                      of Interface, Inc., a pioneer in the trend toward sustainable
                    Focus: Life                 development, in that same vein goes on to say: “When the
        Earth: Inter-dependent Organisms
                                                marketplace, the people, show their appreciation for these
                       Link:
                                                qualities and vote with their pocketbooks for early adopters,
                                                the people will be leading. The ‘good guys’ will win in the
                                                marketplace and the polling booth and the rest of the
           SU STA I NA BI LI T Y                politicians and business leaders will have to follow”.
                                                Regardless of agreement or not about what drives the change
                                                toward sustainability and the directions the movement is



                                           24
taking, the majority of voices worldwide agree as to the urgent          growth ad infinitum, which implies unlimited consumption
need to do something about Man’s relationship with Nature                of resources and the absence of social equality. They believe,
and to the need be successful in this effort, bearing in mind            however, in sustainability, and promote it, as anyone can see
the magnitude and seriousness of the risks involved. And in              by consulting their communications channels on the Web:
spite of the multiple definitions, variations and meanings that           Indymedia, Nodo 50 and Rebelión.org, among others.
simultaneously coexist, there can be no doubt that sustainability
has gained almost universal acceptance as a good thing. (Few
people indeed could find a defense for non-sustainability).
There are those, however, who disagree as to whether
development can be considered a possible road to sustainability.
Among these are members of the alterglobalist or anti-
globalization movements, a school of thought made up of
ecological groups, pro-native movements, leftist intellectuals
and union leaders throughout the world, who share their
rejection of capitalism, the neo-liberal model, multinational
companies and the IMF.
Gathered at the World Social Forum and congregating around
such renowned ideologues as Noam Chomsky, Leonardo
Boff, Jaime Petras and the newspaper Le Monde Diplomatique,
these groups deny the effectiveness of development in the
achievement of a more sustainable and fair world order, since
they consider that it is based on the presumption of economic



                                                                    25
Dimensions and Issues
of Sustainable Development


Science, ecology, civil society, business...each group
or individual promoter of sustainable development
stimulates construction of the new paradigm from
the field of action in which it/he/she operates. This
gives rise to the different dimensions of sustainable
development, with each of these being characterized
by a variety of issues or areas of debate:




 Environmental                                                Social
 Pollution                                                    Health and quality of life
 Climate change                                               Education
 Natural disasters                                            Equality
 Biodiversity                                                 Human rights
 Waste                                                        Equal access to opportunities




                                                         26
Economic                               Institutional
Science, technology and society        Agents/institutions
Business and trade                     Governance and transparency
Energy                                 Participation and democracy
Efficient resource use                  Globalization /alterglobalism
Sustainability indicators              International cooperation



                                  27
Agents of Change


Within the framework of the new paradigm, which                        cases in which NGOs have demonstrated their influence:
underscores the value of association and cooperation, the work         • In 2000, Amnesty International reported the deaths of
of civil organizations —NGOs among them— has made a                    civilians and grave human rights violations committed by
considerable impact. Emerging from the urban middle class,             guards in production areas managed by Talisman Energy Inc.
which burgeoned with the economic expansion of the 1960s,              in Sudan. Following two years of protests, several pension
these began to operate in the 1980s and acquired a stellar role        funds withdrew their participation in the oil company, which
in the 1990s, substituting for a State that was reduced to its         was obliged to initiate its withdrawal from the country.
minimum expression and incapable of providing answers to               • After five years of reports regarding child slave labor in the
problems relating to health, education, poverty, human rights,         harvesting of cacao in the Ivory Coast —children as young as
environmental pollution, promotion of women’s development              10 were forced to work 12-hour shifts, were poorly fed and
and consumer rights, among other issues.                               were locked up at night— in 2005, Equal Exchange and other
In society, the action of many NGOs involves divulging                 NGOs managed to get Hershey, M&M, Nestlé and other major
information and generating awareness. In their role as a               chocolate manufacturers involved in the issue. They ended up
forum for citizen interaction combined with lodging demands            exercising responsible care practices and agreed to certify their
that governments and companies prevent, correct or mitigate            products as being “child slave labor-free”.
unsustainable conducts, the actions of these organizations             • The Canadian mining firm Meridian Gold in 2002 announced
transcend geographic and socio-economic boundaries. And                plans for open-sky gold-mining operations in the Andes range
with the coming of the communications revolution —especially           near Esquel, Chubut Province, Argentina. There were fears
the Internet— they have become so influential that it is often          that the acid drainage from the thousands of tons of rock that
enough for an NGO to threaten involvement in an issue for              would have to be moved and the use of thousands of liters of
government officials or business people to reconsider their             cyanide to process the ore would have a pernicious effect on
planned actions. The following are details of a few well-known         the ageless and pristine Alerces National Park. An NGO called



                                                                  28
Movimiento de Vecinos Autoconvocados por el No a la Mina (Self-                  • Social Sector
                                                                                                                                        s Hopkins
 Convened Movement of Neighbors against the Mine), managed                                                         untries by the John
                                                                                   Studies  carried out in 22 co r Project revealed that NGOs rep-
 to get the issue into the domestic and international media and                                           rofit Secto                              luded
                                                                                   Comparative Nonp -earning labor force in countries inc
 to organize a referendum in which 80% of the population                                        of the wage                             employment in
                                                                                   resent 5%                                    d 1995,
                                                                                                          at between 1990 an growth rate for the
 expressed its rejection of the mining project. As a consequence                   in the study and th          es faster than the
                                                                                                            tim                                   w work
 of such widespread repudiation, the government of Chubut                           that sector grew 2.5 Civil society organizations apply ne
                                                                                    economy as a      whole.                                     with
                                                                                                                             style in accordance s
 Province was forced to slap a prohibition on open-sky mineral                                            d a management                   anges ha
                                                                                     methodologies an                   rowths of these ch
 ore mining and on the use of cyanide in mining processes.                                               e of the outg                            sector
                                                                                     their mission. On              organized,  private, non-profit l
                                                                                     been th e emergence of an s, worldwide, economic, socia
                                                                                                            world-clas
                                                                                     that has become a
• The Power of the Intern                                                             and po litical force.
                                          et
   Just as printing beca                                                          • Networked Organizations
                         me                                                                                                             at underlies the
   Protestant ideas —pro a fundamental tool for the disseminatio                                                    d cooperation th
                            vo
  Roman Catholic Churc king the greatest revolution suffered by
                                                                           n of
                                                                                    The value    of association an                n rise to networks
                                                                                                                                                       of
                           h in its 2000 years of                          the                              nizations has give                          e
  is today supporting                                existence— the Intern          ac tion of these orga ns. These in turn network with on                    e,
  take advantage of ins
                        the capacity of civil so
                                                 ciety to interconnect, et          humanita     rian institutio               r in the bu  ilding of an activ
                         tant access to a wide                            grow,                          plement each othe munity, that is recognized
 financing and comm                                range of information               another and com                          m
                        unities, and to create                           ,                                g international co                        n’t wait
 NGOs have given bir
                         th —also through the
                                                 collectively.                       self-administratin cle for information and that does at are of
                                                                                     as a source and     vehi                                      s th
 that have paralyzed                               Internet— to campaig                                                        take up the issue
                       comp
 thanks to the Web, the anies that were not operating correctly.
                                                                            ns                             ditional media to
                                                                                      around for the tra                  ther, takes action.
                           volume of data regard                           And                               bers, but ra
porations is so huge                                 ing the actions of co            interest to its mem
                        that, according to an                              r-                                                                       l distances
into ever more soph                            aly
                       isticated use of marke sts, it will soon develop                                                          omic and cultura
                                                                                                           raphic, socio-econ raction within the sector
                                                t intelligence.                        So it is that geog                       inte
                                                                                                            vor of synergetic                         ty.
                                                                                       are spanned in fa ther the different sectors of socie
                                                                                                             ge
                                                                                       and of bridging to

                                                                            29
Civil Society versus Business


Within the first few pages of her book, No Logo: Taking Aim at
Brand Bullies, Canadian journalist Naomi Klein —a renowned
figure in the anti-globalization movement— states: “This
book is hinged on a simple hypothesis: that as more people
discover the brand-name secrets of the global logo web, their
outrage will fuel the next big political movement, a vast wave
of opposition squarely targeting transnational corporations,
particularly those with very high name-brand recognition.”

In recent years, the world has witnessed business scandals
and citizen boycotts that have swiftly taken shape through
the communications media. Their shockwaves have reached
the employees of the companies involved, who began to bring
pressure for changes toward more sustainable production
processes. In order to come to grips with these demands,
some firms decided to partially modify their processes, while
adopting corporate social responsibility policies, with the aim        According to political scientist Rajni Kothari, “sustainable
of “cleaning up” their images and repositioning themselves on          development demands, above all, an ethical change. It is not a
the market as “environmentally friendly” by adopting a “green”         matter of a technological fix or a new way of making financial
outward appearance (greenwashing). But when these policies             investments. It is a change oriented toward valuing Nature for
are not the result of the values that the company actually             what it is and not simply as a source of resources and to fuel
maintains, their positive impact is nil.                               the motor of economic development”.



                                                                  30
OLD PARADIGM                                                       NEW PARADIGM
                                                      ETHICAL CHANGE

            DISPENSABILITY OF OTHERS                                           RESPECT FOR DIVERSITY

            Focus: Man / Sector                                                Focus: Life / Cultures
            Link: Exchange                                                     Link: Interaction
            Instrument: Individual Project                                     Instrument: Common Strategies
            Objective: CONSUMPTION                                             Objective: SUSTAINABILITY




                         OLD VALUES                                                      NEW VALUES



It is Professor Kothari’s belief that the ecological crisis that the world is suffering is due to the fact that we have considered
Nature’s diversity dispensable. And by transferring the lack of respect for Nature to Man, we had virtually declared a major portion
of the human race dispensable as well, generating one of the fiercest socio-economic crises in history. Thus, in order to halt this
crisis, we need an ethical change based on the premise that all life is indispensable.



                                                                31
1   Companies start to notice that their customers and the
    markets are checking out their commitment to economic,
    social and environmental sustainability.

                                                                          ture is transformed: It is
                                          Little by little, corporate cul
                                    2     no longer just a question
                                          incorporating ethical issues
                                                                       of making money, but also
                                                                           and social values.
                                                                                                     of




        3    Feeling themselves suddenly in the
             to assume the fact that even though
                                                  public eye, companies have
                                                    they try and control news
             of their actions, these actions beco
                                                  me public knowledge anyway.
             This is the reason why they start ope
                                                   rating transparently.



                      4     The companies become aware of the importance of designing
                            new techniques and processes that reduce the economic,
                            social and environmental impact of their products.


                                          s among themselves,
    5   Companies form strategic alliance
        or between themselves and org
                                       anizations from other
                                          itionally considered
        sectors, even some that were trad
        enemies.
                                              6     Gradually, the way of conceiving corp
                                                    frames changes and a need emerges
                                                    and to plan on a long-term basis.
                                                                                          orate time
                                                                                         to think more



    7       The TBL (Triple Bottom Line) Agenda is
            incorporated into the companies’ strategic
            management (to control the economic, social
            and environmental impact of processes and
            products).
The Sustainable Company                                                                                                 Chapter 2




These points summarize the Seven Revolutions that could lead               and to process re-designing with a view to the long term.
companies to Sustainability as set forth by consultant John                At the same time, and by the hand of the World Business
Elkington in his book, Cannibals with Forks (1997). In it, he also         Council for Sustainable Development (WBCSD), new concepts
defined the concept that he coined as Triple Bottom Line (TBL),             that were applicable to business sustainability began to take
pointed to as the differentiating attribute of companies that              shape. These concepts stressed the need for companies to not
were categorically committed to sustainability: e.g., companies            only seek eco-efficiency, but also to properly think about (or
whose management systems take into account the impact of                   re-think) their relationship with society and the environment,
their processes and products on the economy, society and the               by incorporating practices encompassed within the concept of
environment. Subsequently, sustainable companies began to be               corporate social responsibility (CSR).
defined as those that were capable of reformulating their strategies        Defined by the WBCSD as“the decision of a company to contribute
by including three complementary parameters: economic growth,              to sustainable development by working with its employees, their
creation of social value and environmental conservation.                   families and the local community, as well as with society as a whole,
So it was that in the last five years of the 20th century, this             to improve the quality of life”, it placed the company in a key
new paradigm began to repeat itself throughout the productive              position within the architecture of the new paradigm. Within
sector: Businesses began to talk for the first time ever about              the neo-liberal model, which at the time was enjoying broad
incorporating such concepts as the creation of economic, social            acceptance in much of the world, change toward sustainability
and environmental value for their “stakeholders” (workers,                 required the action of companies, considered, as they were, to
shareholders, customers, civil and government organizations)               be the main driving force behind economic growth.



                                                                      33
Business in the 21st Century


                                                With the dawning of the new millennium, an ever-growing
                                                number of business people joined the debate and began to re-
1. Market Pressure                              think the place that their companies were occupying and the
                                                role they played in society and on Planet Earth. In this way, the
                                                concept of what constituted a sustainable company continued to
2. New Values                                   develop and be enriched, especially in ethical and social terms.
                                                Inwardly, a new corporate culture emerged, one that recognized
3. Transparency                                 the people that made up the company and the know-how that
                                                they generated (e.g., its human capital) as its main asset, since
                                                the competitiveness of the company depended on their capacity
4. Technology
                                                for action and innovation. Outwardly, companies started to
                                                recognize themselves as integral parts of the communities
5. Partnerships                                 where they operated and, as such, as jointly responsible for
                                                both the welfare and the problems of these societies, as well
6. Long-Term Vision                             as being participants in the definition of their values. Out of
                                                this emerged the incorporation of the environmental variable
                                                into corporate strategy, along with the creation of economic
7. TBL                                          and social value — or in other words, the Triple Bottom Line
                                                mentioned earlier.
                                                Information technologies and the development of the Internet
The 7 Revolutíons toward Sustainability,        facilitated both internal changes in companies and their
according to John Elkington                     communications with society. The Web provided a means



                                           34
of boosting the impact on consumers of the change toward              willing to change one of their habitual brand preferences if
sustainability. In many cases, consumers preferred to pay             they were to read a negative comment about it on the Internet,
a little more for “clean” products, that is to say, ones that,        adding that 41% of those surveyed had already done so . As
besides providing the manufacturers with a profit, were made           power brokers, the new electronic media are currently growing
in accordance with standards that protected the environment           by leaps and bounds. According to recent statements by
and created social value.                                             geopolitical expert Ignacio Ramonet, Chairman and Editor of
In this way, brands associated with sustainability began to           Le Monde Diplomatique, the Internet and bloggers are bent on
gain prestige, which in turn began to bolster the value of            becoming the “fifth power”: the citizen’s counterweight against
these companies’ shares. Similarly, investor interest in these        the dominion of major media groups over the news.
firms increased, since sustainability had become an almost             Internet is also a channel for the campaigns of NGOs like
indispensable attribute in convincing those who sought to             ATTAC, Clean Clothes Campaign, Free Burma, Friends of the
expand their capital by investing in a productive enterprise.         Earth and No Sweat!, which exercise the kind of supervision
But it was on the Web too that, with equal swiftness, voices          at which governments have shown themselves to still be
were raised up against the new paradigm, especially through           inefficient. Through this and other media, they demand that
campaigns and protests organized by some earlier-mentioned            the private sector be held accountable for the social, economic
NGOs, as well as through blogs which, now in their tenth              and environmental impact of its activities.
year, number more than 70 million and encompass some 4.2              Many times the results of these campaigns are highly successful
million active bloggers.                                              and achieve changes in the behavior of the productive sector.
Regarding the influence of growing consumer cyber-activism,            Proof of this is the business organization called PETA (People
Zed Digital, a firm specializing in marketing on the Internet,         for the Ethical Treatment of Animals), which managed to get
a few months back published a study in which it claimed that          the world’s two leading soft-drink makers, PepsiCo and The
44.1% of all bloggers in Spain had shown themselves to be             Coca Cola Company (TCCC), to sign a written commitment



                                                                 35
not to use animals in the testing of their products. And then
there is the alliance between Coca Cola and WWF International
(World Wildlife Fund International), by which the company
pledged investment of 20 million dollars in a program aimed
at three freshwater conservation objectives: 1) reduction of the
amount of water used to make their beverages; 2) recycling
of the water used in their manufacturing processes, and 3)
replenishing of water in the communities and in Nature in the
vicinity of its bottling plants.




                 In a survey, 44.1% of Spain’s
                 bloggers said they were willing
                 to change their product preferences
                 based on negative comments
                 on the Internet.




                                                                   36
Greenwashing or Real Change?
The term “greenwash” stems from the word “whitewash” (which means to gloss over or cover up
something) and is used pejoratively to describe certain marketing actions that some companies make
use of in seeking to somehow compensate for other actions that have “soiled” their brand image, due
to the negative impact of these actions on the environment.
A number of environmentalist organizations have concentrated their efforts on exposing and denouncing
“greenwashers”, to the point of actually creating rankings, such as America’s Ten Worst Greenwashers,
which, in 2002, was led by the makers of Kraft’s Post Selects cereals for promoting their product as
“natural” when they were, in fact, packaging “laboratory” cereals.
Actions like those of the companies included in this ranking are easily qualified as “greenwashing”.
Others are not so easy.

Wal-Mart, the world’s largest corporation, with revenues of 315 billion dollars and more than 11 billion in
profits for 2006, is frequently accused of non-sustainable conduct. In reaction to this, the chain recently
launched a line of organic clothing and, in the process, became the world’s largest buyer of organic
cotton. Simultaneously, Wal-Mart kicked off its Sustainability 360 plan, which projects annual
investments of 500 million dollars with the aim of achieving a level of sustainable products equal to
20% of all products offered by its stores in just three years’ time. Whether this is a real change of values
or another case of “greenwashing”, the fact that 100 million people a week are being invited to consume
responsible products, and more than 60,000 suppliers to manufacture them, makes the impact of do-
ing business in this way clearly predictable on a worldwide scale.
New Playing Rules


Within this context, characterized by a market with consumers        sustainable development; and Petrobras, now rated on the Dow
that not only have voice and vote, but also their own                Jones Sustainability Index, the most highly used parameter
communications media —which they use to demand that                  today in the classification of responsible companies, from an
companies change to more sustainable policies— the 100               economic, social and environmental standpoint.
New Global Challengers have flourished. This is a group of a          Running counter to this, the “conversion” or “re-conversion”
hundred companies from developing countries, identified in a          of companies “born and raised” according to the old paradigm
study by a Boston consulting group, which, besides providing         is not always easy. The change implies much more than
jobs to more than 4.6 million people and generating profits of        adopting a new set of values that substantially alter a company’s
more than 715 billion dollars a year, have managed to stand          culture and its way of doing business. It starts with assuming
out as leaders of the sustainable business movement. Major           the fact that the world has changed radically and that, as the
firms among them include: Cemex (Mexico), renowned for                consulting group SustainAbility recently stated, there are new
its work with neglected markets and its firm commitment to            playing rules that companies have to apply in order to achieve
the communities where its plants operate; Natura (Brazil),           sustainability without losing their competitive edge in the new
a cosmetics company whose trademark is strongly linked to            global scenarios.




                                                                38
1. Plan for the unexpected.
Flexibility in the value chain, in technological platforms and in labor policies
constitutes the new efficiency factor.

2. Find the True South.
Don’t underestimate the importance of the emerging economies.
There are regions where development is raging today at a dizzying pace.

3. Don’t wait for “the Big Guys” to take the initiative.
Today even the most powerful companies are exposed to scandal and crisis.
What is decisive is the capacity to create sustainable value.

4. Contribute to strengthening the Earth’s immune system.
Bring intelligence and creativity to the search for solutions to
environmental and social crises.

5.Think in terms of opportunities and innovation.
Change the focus of environmental and social issues: Consider them
major opportunities instead of risks.

6. Surpass yourself day after day.
The challenges are huge and demand a radical change of attitude.
Leaders must go out in search of new allies, models and solutions.

7. Be political.
You have to get involved and take positions in conflicts.



The 7 Rules of the Sustainability Game, according to John Elkington
Sustainability Standards

                                                                          Economic Indicators
The sustainable company is now a fact of life and it looks like
it is here to stay. But how do you go about rating a company’s
level of sustainability? Consultants and managers today apply
economic, social and environmental indicators that respond to
the Triple Bottom Line (TBL) concept. These are specific, usually
quantitative indices that evaluate the impact of each business
move, for the purpose of establishing its level of sustainability.
Although the list and number of the indicators are variable,
many are included in the majority of business platforms.

Usually, these companies will adopt a platform of indicators and
then gradually improve it in accordance with the circumstances            Productivity Ratio.
they must deal with. A good example of this kind of flexibility is         Wage and Benefit Level.
provided by the multinational, Hewlett-Packard (HP), which,
after being investigated in 2006 for secretly spying on its               Product Value/Environmental
executives to try and discover whether any of them had leaked             Impact Ratio (eco-efficiency).
information to the press, adopted privacy policies as one of the
ratios in its Annual Sustainability Report .                              Investment in Research,
                                                                          Development and Innovation.
                                                                          Total taxes or contributions to
                                                                          the Public Administration.


                                                                     40
Social Indicators                                Environmental Indicators




Safety and Hygiene in the Workplace.             Use of Renewable Energy Resources.
No Gender, Ethnic or Age Discrimination.         Use of Recyclable Materials.
Level of Training among Human Capital.           No Water, Air or Soil Pollution.
Satisfaction and Turnover Ratio.                 Auditing of Processes Applied by
Impact on Social Development in the Local        Suppliers and Transporters.
Community.                                       Respect for Biodiversity.
Capacity to Influence Stakeholders in the         Obedience of Environmental Laws.
Adoption of Like Values.


                                            41
Sustainability Report and                                                Business Associations
Social Balance Sheet                                                     Based on Values

The sustainability report is a tool through which companies              The communications revolution and new technologies,
disclose and measure the economic, social and environmental              coupled with constant public complaints being voiced by
impact of processes implemented over the course of a                     citizens and NGOs alike, alerted companies to the urgent
particular year or other period of time. Promoted by the GRI             need to get organized and to form associations, in order to
(Global Reporting Initiative), it reports profits, investment and         face a variety of problems of the new millennium.
other information on the company’s economic and financial                 Below are examples of three successful efforts to create
situation. Its aim is to detail the brand value or soundness             business associations based on sustainability values.
of the company, by explaining the level of risk minimization
achieved thanks to social, political or legal actions, and it may
include —although this is not a priority— aspects linked to
social responsibility.
The social balance sheet, on the other hand, is a goodwill
communication tool that focuses more on social issues
                                                                         The World Business Council for Sustainable Development
and contains data which are certified by only a handful of                (WBCSD) is a coalition of 180 international companies
organizations in the entire world.                                       that are united in their commitment to sustainable
                                                                         development, based on the three pillars of economic
                                                                         growth, ecological balance and social progress. Founded
                                                                         at the Rio de Janeiro worldwide Earth Summit in 1992,
                                                                         today its members represent 35 countries and 20 strategic
                                                                         areas of business. The mission of the WBCSD is to
                                                                         provide business leadership as a catalyst for change
                                                                         toward sustainable development.


                                                                    42
Business Case Studies


The Ethos Institute of Companies and Social                     Appendices 1, 2 and 3 of this book include case studies of com-
Responsibility is a Non-Government Organization                 panies that have begun the change toward sustainability, with
created in Brazil in 1998, whose mission is to mobilize,        detailed information about each of them.
sensitize and help companies manage their businesses
in a more socially responsible way, with the ultimate                        Appendix 1: Pioneer companies
                                                                                     Starbucks
goal being to contribute to the building of a more                                   The Whole Foods Market
sustainable and just society. The Institute’s more than                              Patagonia
1,000 members have combined annual billings equal                                    Natura
to 33% of the Brazilian GDP and they provide about                                   Ben & Jerry’s
one million jobs.
                                                                             Appendix 2: Companies that Changed
                                                                                     Toyota
                                                                                     General Electric
                                                                                     DuPont
                                                                                     Home Depot
Business for Social Responsibility (BSR) is an                                       Interface
                                                                                     Nike
international not for profit business organization with                               Wal-Mart
headquarters in San Francisco and offices in Europe
and China. It offers consulting services to 250 partner                      Appendix 3: Sustainable companies
companies and to another 1,000 businesses around                                     Nau
the world. Its mission is to contribute to the creation                              Grameen Telecom
                                                                                     Guayakí
of a fairer and more sustainable world, by working                                   American Apparel
together with companies to promote more responsible                                  Seventh Generation
practices, as well as innovation and cooperation.                                    Sambazon



                                                           43
The Ones that Made History                                                                                          Chapter 3
Benchmarks, Inspirers and Pioneers



ELKINGTON, The Father
                                                                           among his classmates to donate to the World Wildlife Fund
                                                                           (WWF). And in 1978 he had already joined two colleagues
“As we move into the third millennium, we are embarking                    —one of them Max Nicholson, co-founder of the WWF — in
on a global cultural revolution. Business, much more than                  creating a firm called Environmental Data Services.
governments or NGOs, will be in the driving seat.”
                                                 John Elkington            Dubbed by BusinessWeek magazine as “the dean of CSR (Cor-
                                                                           porate Social Responsibility)” for three decades, John Elking-
The “Father of Sustainable Development”: such is the role                  ton is the author and co-author of 40 papers and 17 books
that the specialized media attribute to John Elkington, the                that have sold millions of copies around the world. Most
British sociologist and social psychologist born in 1949, who              noteworthy among them, due to their status as “required
co-founded the first independent consulting firm devoted to                  reading”, are The Green Consumer Guide (1988) and Canni-
sustainability. Its name: SustainAbility.                                  bals with Forks (1997).
This firm —which Elkington himself presided over from 1995                  The Green Consumer Guide is a catalog of sustainable
to 2005— has offices in London, Zurich, Washington D.C. and                 products that includes information for consumers regarding
San Francisco, and counts such big names as Ford, Microsoft,               the manufacturers and stores that offer them. In this book,
Nike, Shell and Unilever (as well as other major multinationals            Elkington states that: “Every day, whether we are shopping for
worldwide) among its clients.                                              simple necessities or for luxury items, for fish fingers or fur
But Elkington’s link to sustainability dates back to his childhood.        coats, we are making choices that affect the environmental
He was only 11 years old when he collected contributions                   quality of the world we live in.”



                                                                      45
It was in Cannibals with Forks that the author introduced the            issues, imaginative, innovative and entrepreneurial, that’s
revolutionary concept of the Triple Bottom Line (TBL). This              what we’ve got to ignite —or re-ignite where we’ve lost it.”
refers to minimum levels of conduct surrounding three key                John Elkington published his latest book, The Power of
concerns —profitability, planet and people— and to the pos-               Unreasonable People: How Entrepreneurs Create Markets and
sibility of introducing sustainable capitalism. Elkington says           Change the World, in 2008, this time with co-author Pamela
that “in a world where the natural order of things is for corpo-         Hartigan.
rations to devour competing corporations...one emerging form
of ‘cannibalism with a fork’ —sustainable capitalism— would
certainly constitute real progress.” He further explains that the
fork represents the TBL of sustainability and its three prongs,
economic prosperity, environmental quality and social justice.
Despite the fact that he orients his arguments more toward
the environmental issue than toward economic and social con-
cerns, the author makes it clear that uniting these three dimen-
sions in a political agenda constitutes the main challenge to
business in the 21st century.

On his website at www.johnelkington.com, he states that we
are at the beginning of a new era, in which entrepreneurs are at
the head of sustainable development and that this makes them
true agents of social transformation. He adds: “So I think, not
just young people, but the youthful way of thinking about these



                                                                    46
SCHMIDHEINY, The Visionary                                               — some of them mortal.
                                                                         This was toward the end of the 1970s. Schmidheiny was sure
“Today there are 2.8 billion people —nearly half of Mankind—             that his father and predecessor at the head of the Group had
that live on less than 2 dollars a day.                                  been unaware of the noxious effects of asbestos when he
It is these people that we must include in a true and radical            decided to make use of it in the manufacturing of fiber-cement.
development process.”                                                    Far from hiding his head in the sand, however, Schmidheiny
                                            Stephan Schmidheiny          ordered an investigation to establish whether or not the claims
                                                                         were valid and once it was established that they indeed were,
The creation of social value is one of the goals most hard-              he accepted responsibility in the damage suits against the
sought by Stephan Schmidheiny, the Swiss philanthropist and              company and pushed the firm to develop new technology that
former industrialist who is as well known for his commitment             did not make use of asbestos in its processes.
to sustainable development as for his business successes.                Meanwhile, his success as a businessman was on the rise. The
Born in St. Gallen in 1947, he holds a law degree and is a               young Schmidheiny showed avid interest in environmental
member of a veritable industrial dynasty in the construction             issues and attended conferences on the subject. First he went
materials industry.                                                      to Stockholm, where he audited a major conference as an
Shortly after assuming management of his family’s holding                unregistered participant. But at the Rio Earth Summit in 1992,
company, he had to face a conflict directly involving Eternit, the        he established himself as a natural leader by convening other
manufacturer of fiber-cement blocks enriched with asbestos,               business people who actively participated in the event for the
and one of the most important companies in the Group. The                first time in history: Within the framework of the Summit,
conflict stemmed from claims by former employees of the                   he founded the World Business Council for Sustainable
company’s plants to the effect that after inhaling the asbestos          Development (WBCSD), which produced a groundbreaking
fibers, they had developed a wide variety of respiratory illnesses        report called Changing Course, in which the term eco-efficiency



                                                                    47
was mentioned for the first time as an essential element in the         Furthermore, he figures that his role, like that of other
successful development of companies in a world limited by              business people, is decisive in the development process that
dwindling resources.                                                   Mankind requires, and explains: “When I entered the business
Since then, through the management of his businesses,                  world, my intention was to create economic wealth. But at the
Schmidheiny has gradually evolved into what he himself has             same time, I managed to create value for society, especially
defined as a “committed stakeholder”, while developing new              for those who were neediest, and to safeguard the options of
forms of philanthropy. It was with this philosophy in mind             future generations in the best way possible. I don’t see these
that he established the AVINA Foundation in 1994. The                  objectives as incompatible or exclusive.”
organization originally provided support to Latin American
social entrepreneurs so that they could move forward with their
sustainable development-related projects. Currently, AVINA is
devoted to creating networks and alliances among social and
business leaders. It was based on these same premises that
he created the VIVA Trust in 2003, an organization to which
he donated all of his shares in his business conglomerate,
GrupoNueva, with the aim of guaranteeing economic support
to AVINA and other foundations committed to sustainable
development in Latin America.
Schmidheiny defines sustainable development as “not living
beyond our means; not burning down our house to keep warm
or sawing off the limb we’re sitting on; living on the interest
and not on the capital”.



                                                                  48
DRAYTON, The Prophet
                                                                              for the Advancement of Colored People), an organization for
“This is the most radical structural change I’ve ever seen.                   the defense of minority rights in the United States.
Once millions of people enjoy the freedom to generate a change                At Harvard University, where he graduated in 1970, he founded
every time they see a problem, who is going to stop them? If a                the Ashoka Table, a forum for dialog between students and
person is frustrated, there will be hundreds of others looking at that        leaders in government and industry. While studying Law
problem in that community and looking for a solution. One of                  at Yale, he created the Yale Legislative Services, an initiative
them is going to find it”.                                                     to allow university students to collaborate with American
                                                        Bill Drayton          lawmakers in developing legislation. By the time he graduated,
                                                                              he had managed to involve a third of the students at Yale Law
Bill Drayton is credited with coining the term “social                        in this project. Drayton worked for ten years as a consultant
entrepreneur” to describe individuals who combine the                         for McKinsey and Company. Under the Jimmy Carter
pragmatic methods of the business entrepreneur with the                       Administration (1977-1981) he was Assistant Administrator for
goals of the social reformer. Whether he is the author of the                 the Environmental Protection Agency (EPA). He also worked
term or not, no one can question the major role in the field of                for a short time on the White House staff.
sustainability of the founder and chairman of Ashoka, a not                   It was in 1980 that he launched Ashoka, an organization that
for profit association devoted to providing financial support to                he started up with initial capital of 50,000 dollars and that now
entrepreneurs around the world.                                               finances thousands of social entrepreneurs worldwide. In 2007,
Born in New York in 1943, Drayton was already heading up a                    the organization had funds of over 30 million dollars, having
series of social initiatives in his youth. While attending secondary          financed more than 1,600 enterprises in 60 countries. “Within
school, he founded the Asia Society and turned it into one of                 five years,” says this true fanatic of the transforming power
the most powerful student associations ever known. At about                   of entrepreneurs on the road to the sustainability paradigm,
that same time, he joined the NAACP (National Association                     “more than 50 percent of the Ashoka Fellows changed national



                                                                         49
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Sustainability thebook

  • 1.
  • 2. To Gabriel Griffa and Mateo Goretti, for their confidence. To Carlos Lamarca and Fernando van Peborgh, for their friendship.
  • 3. SUSTAINABILITY 2.0 Networking Enterprises and Citizens to Face World Challenges
  • 4. Visit our blog at: www.elviajedeodiseo.com/blog This book is not the work of a single author, but the result of the exhaustive and enthusiastic research, writing and editing carried out by the entire Odiseo Team. The Odiseo Team: María Noel Álvarez María Eugenia Baliño Santiago Craig Andresa Guareschi Lívia Magalhães Alejandra Procupet Gabriela Ramos Contributors: Teresa Buscaglia Luciana Malamud Photographs: Mária Antolini Page 26: The Children At Risk Foundation/ CARF: www.carfweb.net Page 30 and 133: Mark Achbar/ Big Picture Media Corporation Page 111: Álvaro Ibáñez/ Microsiervos Page 193: Mariana Vázquez Drafting and editing of the original Spanish-language text of Sustainability 2.0 was completed in August 2007. This book is the Cover Design: result of exhaustive research, but as in the case of all research, it can Clara Lagos always be improved on and expanded. It is our aim, then, for this work to circulate among citizens, business Interior Design: people, academics, organizations, universities and activists, so that it can Mateos-Davenport design expand and grow through the collaboration of its readers. English-Language Translator/Editor: Because Sustainability 2.0 can only exist where there is interaction with Dan Newland: dan.newland@gmail.com others. You can participate, adding your knowledge to the Wiki version of this book, by visiting www.sostenibilidaddospuntocero.com/wiki/ ©2008, Ernesto van Peborgh, Buenos Aires, Argentina ISBN XXXXXXXXXX
  • 5. A Personal Journey into the Future I feel like a privileged observer of the times. I think I’ve reached this privileged vantage point thanks in large measure to some decisions I made in recent years, which ended up letting me see the world from a different perspective. The year 2004 was a very special year for me. In fact, it was probably the most important one of my life. By then, I had invested 20 years in the finance business. My success rate was clear: I was so regularly churning out a 35% return on institutional investors’ money that this ratio was pretty much the mantra of my professional identity. I started my career in finance at Citibank. I left that job to step up to the post of Financial Director on the founding team of the Exxel Group. When I Ieft Exxel, it was to form a partnership and create my own investment firm called Argentine Venture Partners (AVP). Up to then, the full thrust of my work and commitment was only focused on one thing: creating economic value, with no real thought of the far-reaching social and environmental impact of what I did. But as I say, in 2004, guided only by what might be called my intuition, I decided to leave the world of high finance behind and change course. So much so that it was as if I were driving 7
  • 6. down the highway, turned on my blinker, pulled over into the Glacier National Park to hoist the country’s flag, in honor right lane, and got off at the next exit. I was a 44-year-old father of Francisco P. Moreno, the famed Argentine explorer and of three, with vast experience in private equity, a talent that scientific expert, who had done the same thing 124 years before. had flung open the doors of Harvard’s classrooms and of Wall Like Rocca, Sopeña and Fonrouge on their Patagonian journeys Street’s posh offices to me. My career steeped me in financial before me, the whole adventure of making the same climb and success. But I couldn’t help feeling a need to take a different filming the documentary broadened my horizons. I felt that path, to get involved in something that could bring another the torch that those extraordinary men of such sound values kind of value to my personal life and to society. had held so high was now in my hands, and it was my job to keep its flame from waning. First Wave: The Value Revolution When the film premiered at the Museum of Latin American Art The first adventure on that heady new road —which, looking in Buenos Aires (MALBA), several business people expressed back, bears little comparison to my past life— was the decision a desire to promote a dialog among parents and children on to make a film. I wanted to tell the story of Agostino Rocca, issues emerging from Spirals. That made me stop and think: José Luis Fonrouge and Germán Sopeña, a businessman, a If telling the story of these three men can spark a debate on mountaineer and a journalist, whose common denominator human values, what would happen if we started telling the was their fascination with Patagonia, that legendary and stories of other people who are changing the world? largely unexplored territory that was soon to become my own By then, I had already heard about some social entrepreneurs passion as well. and the initiatives they were heading up. I knew about Spirals of Stone was the result, a film documentary about the work of people like Swiss philanthropist and former an expedition undertaken by a group of family members industrialist Stephan Schmidheiny, founder of the WBCSD and friends in homage to those three men. The trio died in (World Business Council for Sustainable Development) and a plane crash in 2001, when they were flying to Argentina’s the AVINA Foundation, who, through such enterprises, was 8
  • 7. providing support to social leaders and their organizations, children are learning Baroque music and are making their who were working to improve life in their communities. own instruments, thanks to the work of Rubén Darío Suárez It was then that I made the firm commitment to get to know Arana. And I was also able to discover admirable people like and understand those who were spearheading humanity’s Rodrigo Baggio, a young man from Rio de Janeiro who, in value revolution. But most of all, I wanted to know what 1995, founded CDI (Committee for the Democratization of made them tick, what it was that inspired them to attempt Information Sciences), a group that has been responsible for to stimulate this change. setting up 376 computing schools in Brazil, Colombia, Chile, Motivated by the achievements of these people and by the Mexico, Uruguay and Japan, and that in Brazil alone has helped work in this same field carried out by Bill Drayton, creator 600,000 young people breach the “digital gap”. of the Ashoka organization and the figure that I took as I also met Bartolomé Silva, a Chilean social entrepreneur my second reference point among social entrepreneurs, I who uses his World Circus (Circo del Mundo) as a platform for directed my second documentary: Faros, señales de cambio en giving youngsters at risk a new chance. And Inés Sanguinetti, América Latina (Beacons, Signs of Change in Latin America). who invites youngsters with no material resources to learn My aim was to spread the word regarding the work of many to dance and express themselves, motivating them with the individuals who are making a tireless effort in the struggle echoes of applause. against poverty and inequality. Directing Beacons, which premiered at the close of the IDEA Faros gave me a chance to tour Argentina’s most marginal business colloquium in 2005, also allowed me to understand that neighborhoods and to get to know Fabián Ferraro, founder while what prevailed in business was competition, selfishness of a civil association called Defensores del Chaco, which uses and lack of motivation, on the “other side of the tracks”, in sandlot soccer as a method of social inclusion for some 1500 the world of the so-called “excluded” members of society, children and adolescents at risk. The making of this film also there was beauty, motivation, cooperation and recognition of took me to a jungle town in the Bolivian Amazon, where achievements, especially those reached collectively. 9
  • 8. This led me to ask myself, then, which world I wanted to hoped for, I didn’t give up, because several major personalities leave to my children, and to what extent it made sense to from the corporate world did indeed decide to accompany me keep generating economic value without taking care of other, and acted as consultants, providing me with invaluable guidance indispensable aspects of preserving life. Was it possible to in my search. I refer, among others, to Manuel Arango Arias, change the world by transforming the values that motivated businessman and environmentalist, who is chairman and Mankind’s actions? My recent experiences have taught me that founder of the Mexican Foundation for Environmental Education it is, that there are many people out there who are working for and of the Xochitla Foundation; Reese Schonfeld, co-founder and a new and better future. And little by little I began to want to first president of the CNN news chain; Julio Saguier, chairman of join in this collective effort that is taking shape. the media holding company, La Nación S.A. and of the Diario La Nación Foundation; businessman Ricardo Esteves, co-chairman Second Wave: Sustainable Development of the Iberoamérica Forum; and researcher, former Harvard Anxious to tell the stories of social entrepreneurs to an ever- professor and author of the bestseller, Underdevelopment Is a State increasing number of people, I called on media owners to of Mind, Larry Harrison. publish and broadcast the work of this silent movement that At the same time, another unstoppable wave began to carry was growing at two or three times the rate that the private me on its crest like a surfer: awareness about sustainable sector was — in what today we are calling the “the worldwide development. Taking this second exit from my old highway, I associative revolution”. got to know companies like Natura Cosméticos and Patagonia, This obliged me to quickly change my perspective. I suddenly went which were born with sustainability already in their DNA and from the favela shantytowns of Brazil to the luxurious personal were measuring their bottom line in economic, social and museum of Carlos Slim, owner of Telmex and Televisa in Mexico environmental terms. I had the opportunity to talk to Luiz City and to the comfortable offices of Ricardo Salinas Pliego, owner Seabra and Guilherme Leal, Natura’s founders, and thus find, of TV Azteca. Although I wasn’t met with the enthusiasm I had finally, the kind of people I had been looking for in the private 10
  • 9. sector. And as my knowledge of sustainable business practices This conclusion arose, once again, from my own field of action: began to grow, I stopped feeling like Don Quixote jousting My collaborators and I had spent considerable time trying to with windmills and started coming to grips with the idea that figure out where and how to place Spirals of Stone and Beacons, humanity was at the threshold of a change of cultural paradigm as well as other content that we had created on the Internet. This that would make history. research led us to discover YouTube when it was just getting started. And so it was that after a two-year search for a channel Third Wave: Web 2.0 through which to inform and commit individuals, organizations The tipping point came for me in 2006. That was the year when and businesses with regard to sustainable development, something unusual that I had already begun to observe began I concluded that the natural platform for this was the Web. to have an increasing impact on companies, people, citizens My initial enthusiasm with the Web 2.0 application was followed and governments. It was only then that I came to the certainty by a period of exhaustive research on and experimentation that this future for which I was willing to work was a lot closer with the tools it offered. Despite my admiration for the than I had supposed. Perhaps it had even already arrived. fabulous disruptions it was causing, I had to admit that Web At the beginning of that year, Grupo Gerdau and Jorge Paulo 2.0 wasn’t a revolution in itself, but a mere platform for a series Lemann invited me to speak at a forum of 200 business people of revolutions in thinking. Web 2.0 is still in an early stage on education via correspondence. “Participation” was the key and many of its applications remain confusing for the “digital word that I pronounced that day during my presentation in immigrants” of my generation. Nevertheless, in another Salvador, Bahia, Brazil, in referring to the relentless advance of decade, the Net Gen —the generation of young people born the new communications media and particularly of the Internet, into the digital age— will have taken the reins in the world’s which, in its role as a participative, collaborative and creative enterprises and this wave will have enveloped us all. application for communities, has revealed itself as the most Once again, I opted not to just sit by and watch these changes effective catalyst in the transformation of the cultural paradigm. happen. I wouldn’t want to wake up tomorrow and see that 11
  • 10. everything has changed and that I’ve missed out on being part line. If one member of a team drops out, the entire team is of the transition. disqualified. The key is to put the interests of the group as a whole over and above those of the individual contestants, and Prolog Epilog that sometimes means having to sacrifice food or water to revive “The only way to cross the desert is to keep walking.” This someone who has suffered dehydration, or having to cut back the adage may sound a little trite, but I learned its meaning in the pace in order to let a team member recover. And it is as moving most extreme of practices. In another of my “past lives”, I took to receive the solidarity of the rest of the team as it is to give it. part in dozens of grueling races and marathons. The possibility of experiencing extreme perspectives —desert I participated in my first Eco-Challenge in 2001. In eight days, and mountain, individual and group interests, corporate we raced across 350 km of pristine and desolate lands in New empires and massive shantytowns— has permitted me to Zealand. We climbed mountains and navigated raging rivers. incorporate what I have learned in these years and identify When you walk 22 hours a day non-stop except to grab a few some values of my own from the new paradigm: confidence, hours of sleep, you get in touch with the most intimate essence of responsibility, collaboration and transparency. human nature. You don’t feel the cold or the physical fatigue, only The trust that social entrepreneurs and their organizations the overwhelming need to eat, like some powerful animal reflex. place in their projects and in the community as architects of In 2004, my passion for challenges took me to the Atacama a change in values. The responsibility of many consumers Desert. In six days, we ran seven marathons in the most and citizens, who are ever more committed to their times extreme environment on earth. Withstanding temperatures and to the planet. The collaboration applied by the Net Gen of 40°C by day and –6°C by night, we crossed that salt desert in the Web when they collectively create new realities. The through places where no human being had ever tread before. transparency revolution implemented by certain companies These tests seek to underscore the virtues of teamwork. That’s that have pioneered in sustainability, even before society why the prime rule is that everybody has to make it to the finish started to demand it. 12
  • 11. This is, in a nutshell, the story of the personal journey I began i tain my perspective, on one side I see the business world with in 2004, the year that I learned to know the desert, the year my its economic power that draws strength from bottom-line father died, and the year I began to have a new outlook on life. results and growth. And on the other, I see a silent move- That year too, I had another son, an event that moved me to ment, but one that is growing at a dizzying rate, a movement reassess the world I was building for him, and for my other that, incredibly enough, has remained beyond the radar of three children, and their children. In response, I found an un- the media, governments and businesses alike. Its leaders are precedented motivation spreading the word about sustainable entrepreneurs that are concerned about life and about us, the development. In the Net Gen, there is hope. And in Web 2.0, members of the human species, the inhabitants of this single, there is a space from which to start building enterprises, social global village. These are people who, with responsibility and organizations and citizens’ groups, based on this motivation confidence as their powerful motivations, are attempting to and on this hope. change the world and build a better future. In both of these Over time, my vision began to capture the interest of journal- sectors, among companies and social entrepreneurs, there ists and communicators, who, motivated by their own personal are young members of the Net Gen, with the multiple tools journeys, expressed their almost natural empathy. And despite of Web 2.0, the natural platform from which to transmit the their having been brought up in related but still diverse disci- sustainability paradigm. plines —like psychology, history, philosophy and advertising— We are living in the best and in the worst of times. they came together to form the inter-disciplinary team that is The road to a better future promises to be a long and winding now known as Odiseo, a group that has promoted research to one. But it also promises to be full of surprising discoveries, affirm my hypotheses and of which this book is a mere sketch. some of which we will try to share with you in the chapters you As a result of the road undertaken, I feel today, as I stated are about to read. at the beginning of this prolog, like a privileged observer of these times. Standing atop the peak that permits me to main- Ernesto van Peborgh 13
  • 12. ACTIVISM AL_GORE AMAZON AN_INCONVENIENT_TRUTH ANITA_RODDICK AUTHENTICITY BILL_DRAYTON BIODIVERSITY CITIZENS CIVIL_SOCIETY CONSUMER CONSUMPTION DIVERSITY ECO-EFFICIENCY ECOLOGY EDUCATION ENTERPRISE ETHICS ETHOS EXCLUSION FORESTATION GLOBAL_WARMING GRAMEEN_PHONE GREENWASHING HUMAN_RIGHTS INCLUSION INTERFACE JOHN_ELKINGTON KNOWLEDGE LONG_TERM NETWORKS NGO LUIZ_SEABRA MARKETS NATURA NEW_PARADIGM NIKE NO_LOGO ODED_GRAJEW PARTICIPATION PATAGONIA PAUL_HAWKEN POVERTY RAY_ANDERSON RECYCLE RESOURCES RESPONSIBILITY RESPONSIBLE_CONSUMPTION REUSE SOCIETY STAKEHOLDERS STARBUCKS STEPHAN_SCHMIDHEINY SUSTAINABILITY SUSTAINABLE_ DEVELOPMENT TOYOTA TRANSPARENCY TRIPLE_BOTTOM_LINE VALUES VIRTUAL WAL-MART WATER WOMEN YVON_CHOUINARD ACTIVISM AL_GORE AMAZON AN_INCONVENIENT_TRUTH ANITA_RODDICK AUTHENTICITY BILL_DRAYTON BIODIVERSITY CITIZENS CIVIL_SOCIETY CONSUMER CONSUMPTION DIVERSITY ECO-EFFICIENCY ECOLOGY EDUCATION ENTERPRISE ETHICS ETHOS EXCLUSION FORESTATION GLOBAL_WARMING GRAMEEN_PHONE GREENWASHING HUMAN_RIGHTS INCLUSION INTERFACE JOHN_ELKINGTON KNOWLEDGE LONG_TERM NETWORKS NGO LUIZ_SEABRA MARKETS NATURA NEW_PARADIGM NIKE NO_LOGO ODED_GRAJEW PARTICIPATION PATAGONIA PAUL_HAWKEN POVERTY RAY_ANDERSON RECYCLE RESOURCES RESPONSIBILITY RESPONSIBLE_CONSUMPTION REUSE SOCIETY STAKEHOLDERS STARBUCKS STEPHAN_SCHMIDHEINY SUSTAINABILITY SUSTAINABLE_DEVELOPMENT TOYOTA TRANSPARENCY TRIPLE_BOTTOM_LINE VALUES VIRTUAL WAL-MART WATER WOMEN YVON_CHOUINARD ACTIVISM AL_GORE AMAZON AN_INCONVENIENT_TRUTH ANITA_RODDICK AUTHENTICITY BILL_DRAYTON BIODIVERSITY CITIZENS CIVIL_SOCIETY CONSUMER CONSUMPTION DIVERSITY ECO-EFFICIENCY ECOLOGY EDUCATION ENTERPRISE ETHICS ETHOS EXCLUSION FORESTATION GLOBAL_WARMING GRAMEEN_PHONE GREENWASHING HUMAN_RIGHTS INCLUSION INTERFACE JOHN_ELKINGTON KNOWLEDGE LONG_TERM NET- WORKS NGO LUIZ_SEABRA MARKETS NATURA NEW_PARADIGM NIKE NO_LOGO ODED_GRAJEW PARTICIPATION PATAGONIA PAUL_HAWKEN POVERTY RAY_ANDERSON RECYCLE RESOURCES RESPONSIBILITY RESPONSIBLE_
  • 14.
  • 15. A New Paradigm Chapter 1 At the end of 2006, the world premiere of An Inconvenient Meanwhile the number of civil action organizations was Truth established the issue of worldwide climate change as a growing — and continues to grow at an ever-faster rate — due reality —and not just as the obsession or paranoia of a few to the ineffectiveness of government in the face of issues that scientists and activists— by showcasing the fight waged by call for urgent solutions: poverty, environmental protection, former US Vice President and Nobel Peace Prize-winner Al defense of human rights and the preservation of democracy. Gore against global warming. It appears that the tipping point —the moment at which That same year, Wal-Mart announced its commitment to something unique and unusual changes the habitual, according sustainability. It began a plan by which, within a three- the definition by Malcolm Gladwell — is growing nearer all year period, some of its lines would only offer products the time. And that Mankind is converging on a new paradigm. manufactured employing sustainable practices. Today, 60,000 A veritable “ethos” or starting point. And with it will come the companies are modifying their production processes in order sustainable development that urges us not to try to live beyond to satisfy this chain-store giant that welcomes 100 million our means, not to burn down our houses in order to keep warm, shoppers a week. not to saw off the branch that we’re sitting on. The proposal of A survey run by The Synergos Institute in several countries this concept is, actually, pure common sense: the common sense showed that 95% of all consumers believe that companies have that impels us to turn off the lights when we leave home and to an unpaid debt with their workers and their communities. not leave the tap running while we brush our teeth. 17
  • 16. Viability or Sustainability? The terms “viability” and “sustainability” came to the fore in the began to be defined more fully and as we conceive of it today. popular vernacular along with the new electronic information media that became the driving force behind widespread Until the beginning of the 1990s, the notion of “sustainability” awareness of growing worldwide problems including had basically been applied to the environmental field. But over overpopulation, lack of water, famine and environmental the course of that decade, its use began to extend to social, degradation. In the academic world, however, these terms had political and business issues. Little by little, such questions as already been introduced in the book called The Limits of Growth inequality in the distribution of wealth and diversity in terms (Meadows and others, 1972), published by The Club of Rome. of ethnicity, gender, nutrition, health, access to information and security began to be incorporated into the debate. There is no clear consensus regarding the meaning of “viability” Governments, business groups and a growing number of civil or “sustainability”. Nevertheless, one of the first definitions organizations became the driving forces behind a series of of sustainable development was provided by the Brundtland global conferences whose aim was to create a framework of Report put out by the United Nations World Commission for governance, through which to come to grips with a new form Environment and Development, which was originally called of development that would bear in mind the environmental, Our Common Future (1987). Chapter 1 of that Report gives economic, social and institutional needs of both present and the following definition: “Sustainable development seeks to meet future generations. the needs and aspirations of the present without compromising the ability to meet those of the future”. The latest UN Earth Summit on Sustainable Development was held in Johannesburg, South Africa in 2002, where But it was not until the Rio Earth Summit (Rio de Janeiro, discussions surrounded strategies for promoting the principles 1992) that Mankind adopted a global perspective with regard to of sustainability and ensuring their adoption by nations global issues and that the concept of “sustainable development” worldwide and in every region of the planet. 18
  • 17. Conditions for Environmental Sustainability 1 No renewable resource should be 2 No non-renewablearesource used at a faster rate than it can should be used at faster rate 3 Noapollutant shouldthatproduced at rate faster than be at which be generated. than that necessary to replace it can be recycled, neutralized or it with a sustainably renewable absorbed by the environment. resource. 19
  • 18. The Three Waves of Sustainability According to John Elkington It was within the framework of the Cold War, 1961 the hippie movement and the May Revolt in THE FIRST WAVE: France that the first ecological organizations, Amnesty International, the World such as Greenpeace, emerged. It was also Wildlife Fund (WWF) and the The Green Revolution during this period that the first environ- Organization for Economic mentally aware companies –Patagonia and Cooperation and Development Natura– came onto the market. (OECD) are founded. 1983 1984 1986 The Berlin Wall comes down and democratic THE SECOND WAVE: systems take a foothold in Latin America. The UN creates the Bhopal Chernobyl The Exxon Valdez oil tanker spill makes Market Economy people start taking the ecological movement World Environment Disaster Disaster (USSR). and Development (India). Comes to the Forefront seriously. Marketing begins to adopt “green” Commission. messages on a massive scale. Globalization bursts onto the scene, and anti- 1999 2000 THE THIRD WAVE: globalization with it. The Internet grows at a swift pace, bringing the birth of participative Toward Responsible media, and ad agencies begin to study on-line Battle in Seattle First World Social Forum (USA). (Porto Alegre, Brazil). Globalization advertising. Companies like Shell and Nike Publication of No Logo, by face complaints regarding their production Naomi Klein (who denounced processes and must account for their actions Nike’s use of slave labor). before society. 20
  • 19. 1962 1971 1972 1973 1975 Publication of Rachel Greenpeace is born. Publication of The Limits of Growth Seveso Disaster (Italy). The UN declares Carson’s Silent Spring. by The Club of Rome. Watergate Case (USA). International The Stockholm Conference (first Women’s Day. UN Environmental Summit). 1987 1988 1989 1992 1995 1997 The Montreal Protocol John Elkington Exxon Valdez Case First Worldwide UN Earth Shell Scandal (petroleum The Kyoto Protocol is signed. launches his (following the Alaska Summit (Rio de Janeiro, spills in Nigeria). is signed. The Brundtland Report Green Consumer oil spill). Brazil). The Ethos Institute (Brazil) NIKE Scandal. is published. Guide. Fall of the Berlin Wall The World Business Council is created. The “Triple Bottom (unification of for Sustainable Development Line” concept is Germany). (WBCSD) is founded. published. 2002 2003 2004 2005 2006 2007 World Sustainable Third World Social Tsunami (Indian Hurricane Katrina (in the Muhummad Yunus Al Gore receives the Development Summit Forum (Porto Ocean). states of Florida, Louisiana receives the Nobel Nobel Peace Prize (Johannesburg, South Alegre, Brazil). and Mississippi and in the Peace Prize for the for his contribution Africa). Bahamas). founding of the to halting global Grameen Bank. warming. 21
  • 20. “Sustainable development is a dynamic process which enables all people to realize their potential and to improve their quality of life in ways which simultaneously protect and enhance the Earth’s In Search of the life-support systems”. Perfect Definition Forum for the Future - OAS es on and when the light bulb go “Sustainability comes everything is are all involved, that you start to see that we ”. The ideas of most people regarding the meaning of the word ur actions affect others interconnected, that yo Paul Hawken “sustainability” are simple and on target: “Sustainability refers to human survival and the avoidance of ecological disaster.” Be that as it may, the language of sustainability becomes clear- “Sustainable development is a process of change in which the er and more effective when we focus on what is unsustainable exploitation of resources, the direction of investments, the instead of on the positive definition. orientation of technological development, and institutional Farmers and ecologists, for example, would surely be in agree- change are all in harmony and enhance both current and ment that soil erosion due to human activity is unsustainable, even if they were to disagree about how to make soil use sus- future potential to meet human needs and aspirations”. tainable. World Commission on Environment and Development – UN Here are a few diverse, though not contradictory, defini- tions regarding sustainable development and sustainability in general: “In essence sustainable development is about five key principles: quality of life; fairness and equity; participation and partnership; care for our environment and respect for ecological constraints”. Forum for the Future’s Sustainable Wealth London Project “Understanding is 50% of the solution. Every time we are about to make a decision, we should think of the “It requires education people around us and ask ourselves if that decision , more efficient use of of democracy, as we resources, more open is going to cause a problem for any of those people. If ll as society’s particip forms It also requires econo ation in decision-mak mic growth, focused ing. that’s the case, change it or don’t do it”. opportunities”. on generating more equal Bill Drayton, Founder of Ashoka Stephan Schmidhein y 22
  • 21. The New Paradigm The many nuances of the definitions show that many concepts itself is at the center of everything and Man forms part of this, are currently being articulated around sustainable development. as one of its intelligent manifestations. Intellectuals that are pushing a new intercultural philosophy A change of cosmovision also implies a change of focus, in based on an awareness of diversity and interdependency, order to face the problems that 21st century society is suffering. theorists who are for a systemic focus on science, social This has emerged as an inescapable fact following the failure leaders that promote the creation of subsistence communities of States —self-proclaimed as the source of all of the basic and economies, ecological militants and business people necessities of their citizens— to provide solutions to such vital with a long-term view oriented toward responsible resource questions as scarcity of resources, environmental pollution, management, all rally today around this new paradigm, that health care, poverty and lack of quality of life, among many more. is the incarnation of the need to integrate human beings into their environment once more. And so the old Welfare State went out with the 20th century, indeed leaving in its wake very serious conflicts in a variety In the end, it is about producing a change in the cosmovision: of fields, which, in order to find a solution, require the joint from the anthropocentric vision that Mankind began to build interaction of a broad spectrum of interests. As a result, the in the Modern Era —centered exclusively on human and new sustainability paradigm has been enriched by a focus individual interests and conceiving of the Earth as nothing that underscores the value of association, interaction and more than a raw materials warehouse that is at Man’s disposal networking, above and beyond simple exchanges among — to a biocentric cosmovision, which conceives of Nature as individuals, sectors or corporations, which function as closed a combination of interdependent organisms and in which life special interest groups. 23
  • 22. The Direction and Sense of Change Modern There is no real consensus at present with regard to the ANTHROPOCENTRISM direction that the advance of change toward the new Focus: Man paradigm is taking. In his book, Blessed Unrest, ecologist Earth: Raw Materials Warehouse Paul Hawken analyzes this “largest movement on earth Link: (…) that has gone largely ignored by politicians and the media” and that, according to him, is being organized, like Nature, “from the bottom up”. Hawken says that “in every IRRE SPONSI BLE C ONS UMPT I ON city, town and culture, it is emerging to be an extraordinary and creative expression of people’s needs worldwide.” For his part, John Elkington, author of Cannibals with Forks, points out that the driving force behind sustainable Post-Modern development is a qualitative transformation the affects both supply and demand. Ray C. Anderson, Chairman and CEO BIOCENTRISM of Interface, Inc., a pioneer in the trend toward sustainable Focus: Life development, in that same vein goes on to say: “When the Earth: Inter-dependent Organisms marketplace, the people, show their appreciation for these Link: qualities and vote with their pocketbooks for early adopters, the people will be leading. The ‘good guys’ will win in the marketplace and the polling booth and the rest of the SU STA I NA BI LI T Y politicians and business leaders will have to follow”. Regardless of agreement or not about what drives the change toward sustainability and the directions the movement is 24
  • 23. taking, the majority of voices worldwide agree as to the urgent growth ad infinitum, which implies unlimited consumption need to do something about Man’s relationship with Nature of resources and the absence of social equality. They believe, and to the need be successful in this effort, bearing in mind however, in sustainability, and promote it, as anyone can see the magnitude and seriousness of the risks involved. And in by consulting their communications channels on the Web: spite of the multiple definitions, variations and meanings that Indymedia, Nodo 50 and Rebelión.org, among others. simultaneously coexist, there can be no doubt that sustainability has gained almost universal acceptance as a good thing. (Few people indeed could find a defense for non-sustainability). There are those, however, who disagree as to whether development can be considered a possible road to sustainability. Among these are members of the alterglobalist or anti- globalization movements, a school of thought made up of ecological groups, pro-native movements, leftist intellectuals and union leaders throughout the world, who share their rejection of capitalism, the neo-liberal model, multinational companies and the IMF. Gathered at the World Social Forum and congregating around such renowned ideologues as Noam Chomsky, Leonardo Boff, Jaime Petras and the newspaper Le Monde Diplomatique, these groups deny the effectiveness of development in the achievement of a more sustainable and fair world order, since they consider that it is based on the presumption of economic 25
  • 24. Dimensions and Issues of Sustainable Development Science, ecology, civil society, business...each group or individual promoter of sustainable development stimulates construction of the new paradigm from the field of action in which it/he/she operates. This gives rise to the different dimensions of sustainable development, with each of these being characterized by a variety of issues or areas of debate: Environmental Social Pollution Health and quality of life Climate change Education Natural disasters Equality Biodiversity Human rights Waste Equal access to opportunities 26
  • 25. Economic Institutional Science, technology and society Agents/institutions Business and trade Governance and transparency Energy Participation and democracy Efficient resource use Globalization /alterglobalism Sustainability indicators International cooperation 27
  • 26. Agents of Change Within the framework of the new paradigm, which cases in which NGOs have demonstrated their influence: underscores the value of association and cooperation, the work • In 2000, Amnesty International reported the deaths of of civil organizations —NGOs among them— has made a civilians and grave human rights violations committed by considerable impact. Emerging from the urban middle class, guards in production areas managed by Talisman Energy Inc. which burgeoned with the economic expansion of the 1960s, in Sudan. Following two years of protests, several pension these began to operate in the 1980s and acquired a stellar role funds withdrew their participation in the oil company, which in the 1990s, substituting for a State that was reduced to its was obliged to initiate its withdrawal from the country. minimum expression and incapable of providing answers to • After five years of reports regarding child slave labor in the problems relating to health, education, poverty, human rights, harvesting of cacao in the Ivory Coast —children as young as environmental pollution, promotion of women’s development 10 were forced to work 12-hour shifts, were poorly fed and and consumer rights, among other issues. were locked up at night— in 2005, Equal Exchange and other In society, the action of many NGOs involves divulging NGOs managed to get Hershey, M&M, Nestlé and other major information and generating awareness. In their role as a chocolate manufacturers involved in the issue. They ended up forum for citizen interaction combined with lodging demands exercising responsible care practices and agreed to certify their that governments and companies prevent, correct or mitigate products as being “child slave labor-free”. unsustainable conducts, the actions of these organizations • The Canadian mining firm Meridian Gold in 2002 announced transcend geographic and socio-economic boundaries. And plans for open-sky gold-mining operations in the Andes range with the coming of the communications revolution —especially near Esquel, Chubut Province, Argentina. There were fears the Internet— they have become so influential that it is often that the acid drainage from the thousands of tons of rock that enough for an NGO to threaten involvement in an issue for would have to be moved and the use of thousands of liters of government officials or business people to reconsider their cyanide to process the ore would have a pernicious effect on planned actions. The following are details of a few well-known the ageless and pristine Alerces National Park. An NGO called 28
  • 27. Movimiento de Vecinos Autoconvocados por el No a la Mina (Self- • Social Sector s Hopkins Convened Movement of Neighbors against the Mine), managed untries by the John Studies carried out in 22 co r Project revealed that NGOs rep- to get the issue into the domestic and international media and rofit Secto luded Comparative Nonp -earning labor force in countries inc to organize a referendum in which 80% of the population of the wage employment in resent 5% d 1995, at between 1990 an growth rate for the expressed its rejection of the mining project. As a consequence in the study and th es faster than the tim w work of such widespread repudiation, the government of Chubut that sector grew 2.5 Civil society organizations apply ne economy as a whole. with style in accordance s Province was forced to slap a prohibition on open-sky mineral d a management anges ha methodologies an rowths of these ch ore mining and on the use of cyanide in mining processes. e of the outg sector their mission. On organized, private, non-profit l been th e emergence of an s, worldwide, economic, socia world-clas that has become a • The Power of the Intern and po litical force. et Just as printing beca • Networked Organizations me at underlies the Protestant ideas —pro a fundamental tool for the disseminatio d cooperation th vo Roman Catholic Churc king the greatest revolution suffered by n of The value of association an n rise to networks of h in its 2000 years of the nizations has give e is today supporting existence— the Intern ac tion of these orga ns. These in turn network with on e, take advantage of ins the capacity of civil so ciety to interconnect, et humanita rian institutio r in the bu ilding of an activ tant access to a wide grow, plement each othe munity, that is recognized financing and comm range of information another and com m unities, and to create , g international co n’t wait NGOs have given bir th —also through the collectively. self-administratin cle for information and that does at are of as a source and vehi s th that have paralyzed Internet— to campaig take up the issue comp thanks to the Web, the anies that were not operating correctly. ns ditional media to around for the tra ther, takes action. volume of data regard And bers, but ra porations is so huge ing the actions of co interest to its mem that, according to an r- l distances into ever more soph aly isticated use of marke sts, it will soon develop omic and cultura raphic, socio-econ raction within the sector t intelligence. So it is that geog inte vor of synergetic ty. are spanned in fa ther the different sectors of socie ge and of bridging to 29
  • 28. Civil Society versus Business Within the first few pages of her book, No Logo: Taking Aim at Brand Bullies, Canadian journalist Naomi Klein —a renowned figure in the anti-globalization movement— states: “This book is hinged on a simple hypothesis: that as more people discover the brand-name secrets of the global logo web, their outrage will fuel the next big political movement, a vast wave of opposition squarely targeting transnational corporations, particularly those with very high name-brand recognition.” In recent years, the world has witnessed business scandals and citizen boycotts that have swiftly taken shape through the communications media. Their shockwaves have reached the employees of the companies involved, who began to bring pressure for changes toward more sustainable production processes. In order to come to grips with these demands, some firms decided to partially modify their processes, while adopting corporate social responsibility policies, with the aim According to political scientist Rajni Kothari, “sustainable of “cleaning up” their images and repositioning themselves on development demands, above all, an ethical change. It is not a the market as “environmentally friendly” by adopting a “green” matter of a technological fix or a new way of making financial outward appearance (greenwashing). But when these policies investments. It is a change oriented toward valuing Nature for are not the result of the values that the company actually what it is and not simply as a source of resources and to fuel maintains, their positive impact is nil. the motor of economic development”. 30
  • 29. OLD PARADIGM NEW PARADIGM ETHICAL CHANGE DISPENSABILITY OF OTHERS RESPECT FOR DIVERSITY Focus: Man / Sector Focus: Life / Cultures Link: Exchange Link: Interaction Instrument: Individual Project Instrument: Common Strategies Objective: CONSUMPTION Objective: SUSTAINABILITY OLD VALUES NEW VALUES It is Professor Kothari’s belief that the ecological crisis that the world is suffering is due to the fact that we have considered Nature’s diversity dispensable. And by transferring the lack of respect for Nature to Man, we had virtually declared a major portion of the human race dispensable as well, generating one of the fiercest socio-economic crises in history. Thus, in order to halt this crisis, we need an ethical change based on the premise that all life is indispensable. 31
  • 30. 1 Companies start to notice that their customers and the markets are checking out their commitment to economic, social and environmental sustainability. ture is transformed: It is Little by little, corporate cul 2 no longer just a question incorporating ethical issues of making money, but also and social values. of 3 Feeling themselves suddenly in the to assume the fact that even though public eye, companies have they try and control news of their actions, these actions beco me public knowledge anyway. This is the reason why they start ope rating transparently. 4 The companies become aware of the importance of designing new techniques and processes that reduce the economic, social and environmental impact of their products. s among themselves, 5 Companies form strategic alliance or between themselves and org anizations from other itionally considered sectors, even some that were trad enemies. 6 Gradually, the way of conceiving corp frames changes and a need emerges and to plan on a long-term basis. orate time to think more 7 The TBL (Triple Bottom Line) Agenda is incorporated into the companies’ strategic management (to control the economic, social and environmental impact of processes and products).
  • 31. The Sustainable Company Chapter 2 These points summarize the Seven Revolutions that could lead and to process re-designing with a view to the long term. companies to Sustainability as set forth by consultant John At the same time, and by the hand of the World Business Elkington in his book, Cannibals with Forks (1997). In it, he also Council for Sustainable Development (WBCSD), new concepts defined the concept that he coined as Triple Bottom Line (TBL), that were applicable to business sustainability began to take pointed to as the differentiating attribute of companies that shape. These concepts stressed the need for companies to not were categorically committed to sustainability: e.g., companies only seek eco-efficiency, but also to properly think about (or whose management systems take into account the impact of re-think) their relationship with society and the environment, their processes and products on the economy, society and the by incorporating practices encompassed within the concept of environment. Subsequently, sustainable companies began to be corporate social responsibility (CSR). defined as those that were capable of reformulating their strategies Defined by the WBCSD as“the decision of a company to contribute by including three complementary parameters: economic growth, to sustainable development by working with its employees, their creation of social value and environmental conservation. families and the local community, as well as with society as a whole, So it was that in the last five years of the 20th century, this to improve the quality of life”, it placed the company in a key new paradigm began to repeat itself throughout the productive position within the architecture of the new paradigm. Within sector: Businesses began to talk for the first time ever about the neo-liberal model, which at the time was enjoying broad incorporating such concepts as the creation of economic, social acceptance in much of the world, change toward sustainability and environmental value for their “stakeholders” (workers, required the action of companies, considered, as they were, to shareholders, customers, civil and government organizations) be the main driving force behind economic growth. 33
  • 32. Business in the 21st Century With the dawning of the new millennium, an ever-growing number of business people joined the debate and began to re- 1. Market Pressure think the place that their companies were occupying and the role they played in society and on Planet Earth. In this way, the concept of what constituted a sustainable company continued to 2. New Values develop and be enriched, especially in ethical and social terms. Inwardly, a new corporate culture emerged, one that recognized 3. Transparency the people that made up the company and the know-how that they generated (e.g., its human capital) as its main asset, since the competitiveness of the company depended on their capacity 4. Technology for action and innovation. Outwardly, companies started to recognize themselves as integral parts of the communities 5. Partnerships where they operated and, as such, as jointly responsible for both the welfare and the problems of these societies, as well 6. Long-Term Vision as being participants in the definition of their values. Out of this emerged the incorporation of the environmental variable into corporate strategy, along with the creation of economic 7. TBL and social value — or in other words, the Triple Bottom Line mentioned earlier. Information technologies and the development of the Internet The 7 Revolutíons toward Sustainability, facilitated both internal changes in companies and their according to John Elkington communications with society. The Web provided a means 34
  • 33. of boosting the impact on consumers of the change toward willing to change one of their habitual brand preferences if sustainability. In many cases, consumers preferred to pay they were to read a negative comment about it on the Internet, a little more for “clean” products, that is to say, ones that, adding that 41% of those surveyed had already done so . As besides providing the manufacturers with a profit, were made power brokers, the new electronic media are currently growing in accordance with standards that protected the environment by leaps and bounds. According to recent statements by and created social value. geopolitical expert Ignacio Ramonet, Chairman and Editor of In this way, brands associated with sustainability began to Le Monde Diplomatique, the Internet and bloggers are bent on gain prestige, which in turn began to bolster the value of becoming the “fifth power”: the citizen’s counterweight against these companies’ shares. Similarly, investor interest in these the dominion of major media groups over the news. firms increased, since sustainability had become an almost Internet is also a channel for the campaigns of NGOs like indispensable attribute in convincing those who sought to ATTAC, Clean Clothes Campaign, Free Burma, Friends of the expand their capital by investing in a productive enterprise. Earth and No Sweat!, which exercise the kind of supervision But it was on the Web too that, with equal swiftness, voices at which governments have shown themselves to still be were raised up against the new paradigm, especially through inefficient. Through this and other media, they demand that campaigns and protests organized by some earlier-mentioned the private sector be held accountable for the social, economic NGOs, as well as through blogs which, now in their tenth and environmental impact of its activities. year, number more than 70 million and encompass some 4.2 Many times the results of these campaigns are highly successful million active bloggers. and achieve changes in the behavior of the productive sector. Regarding the influence of growing consumer cyber-activism, Proof of this is the business organization called PETA (People Zed Digital, a firm specializing in marketing on the Internet, for the Ethical Treatment of Animals), which managed to get a few months back published a study in which it claimed that the world’s two leading soft-drink makers, PepsiCo and The 44.1% of all bloggers in Spain had shown themselves to be Coca Cola Company (TCCC), to sign a written commitment 35
  • 34. not to use animals in the testing of their products. And then there is the alliance between Coca Cola and WWF International (World Wildlife Fund International), by which the company pledged investment of 20 million dollars in a program aimed at three freshwater conservation objectives: 1) reduction of the amount of water used to make their beverages; 2) recycling of the water used in their manufacturing processes, and 3) replenishing of water in the communities and in Nature in the vicinity of its bottling plants. In a survey, 44.1% of Spain’s bloggers said they were willing to change their product preferences based on negative comments on the Internet. 36
  • 35. Greenwashing or Real Change? The term “greenwash” stems from the word “whitewash” (which means to gloss over or cover up something) and is used pejoratively to describe certain marketing actions that some companies make use of in seeking to somehow compensate for other actions that have “soiled” their brand image, due to the negative impact of these actions on the environment. A number of environmentalist organizations have concentrated their efforts on exposing and denouncing “greenwashers”, to the point of actually creating rankings, such as America’s Ten Worst Greenwashers, which, in 2002, was led by the makers of Kraft’s Post Selects cereals for promoting their product as “natural” when they were, in fact, packaging “laboratory” cereals. Actions like those of the companies included in this ranking are easily qualified as “greenwashing”. Others are not so easy. Wal-Mart, the world’s largest corporation, with revenues of 315 billion dollars and more than 11 billion in profits for 2006, is frequently accused of non-sustainable conduct. In reaction to this, the chain recently launched a line of organic clothing and, in the process, became the world’s largest buyer of organic cotton. Simultaneously, Wal-Mart kicked off its Sustainability 360 plan, which projects annual investments of 500 million dollars with the aim of achieving a level of sustainable products equal to 20% of all products offered by its stores in just three years’ time. Whether this is a real change of values or another case of “greenwashing”, the fact that 100 million people a week are being invited to consume responsible products, and more than 60,000 suppliers to manufacture them, makes the impact of do- ing business in this way clearly predictable on a worldwide scale.
  • 36. New Playing Rules Within this context, characterized by a market with consumers sustainable development; and Petrobras, now rated on the Dow that not only have voice and vote, but also their own Jones Sustainability Index, the most highly used parameter communications media —which they use to demand that today in the classification of responsible companies, from an companies change to more sustainable policies— the 100 economic, social and environmental standpoint. New Global Challengers have flourished. This is a group of a Running counter to this, the “conversion” or “re-conversion” hundred companies from developing countries, identified in a of companies “born and raised” according to the old paradigm study by a Boston consulting group, which, besides providing is not always easy. The change implies much more than jobs to more than 4.6 million people and generating profits of adopting a new set of values that substantially alter a company’s more than 715 billion dollars a year, have managed to stand culture and its way of doing business. It starts with assuming out as leaders of the sustainable business movement. Major the fact that the world has changed radically and that, as the firms among them include: Cemex (Mexico), renowned for consulting group SustainAbility recently stated, there are new its work with neglected markets and its firm commitment to playing rules that companies have to apply in order to achieve the communities where its plants operate; Natura (Brazil), sustainability without losing their competitive edge in the new a cosmetics company whose trademark is strongly linked to global scenarios. 38
  • 37. 1. Plan for the unexpected. Flexibility in the value chain, in technological platforms and in labor policies constitutes the new efficiency factor. 2. Find the True South. Don’t underestimate the importance of the emerging economies. There are regions where development is raging today at a dizzying pace. 3. Don’t wait for “the Big Guys” to take the initiative. Today even the most powerful companies are exposed to scandal and crisis. What is decisive is the capacity to create sustainable value. 4. Contribute to strengthening the Earth’s immune system. Bring intelligence and creativity to the search for solutions to environmental and social crises. 5.Think in terms of opportunities and innovation. Change the focus of environmental and social issues: Consider them major opportunities instead of risks. 6. Surpass yourself day after day. The challenges are huge and demand a radical change of attitude. Leaders must go out in search of new allies, models and solutions. 7. Be political. You have to get involved and take positions in conflicts. The 7 Rules of the Sustainability Game, according to John Elkington
  • 38. Sustainability Standards Economic Indicators The sustainable company is now a fact of life and it looks like it is here to stay. But how do you go about rating a company’s level of sustainability? Consultants and managers today apply economic, social and environmental indicators that respond to the Triple Bottom Line (TBL) concept. These are specific, usually quantitative indices that evaluate the impact of each business move, for the purpose of establishing its level of sustainability. Although the list and number of the indicators are variable, many are included in the majority of business platforms. Usually, these companies will adopt a platform of indicators and then gradually improve it in accordance with the circumstances Productivity Ratio. they must deal with. A good example of this kind of flexibility is Wage and Benefit Level. provided by the multinational, Hewlett-Packard (HP), which, after being investigated in 2006 for secretly spying on its Product Value/Environmental executives to try and discover whether any of them had leaked Impact Ratio (eco-efficiency). information to the press, adopted privacy policies as one of the ratios in its Annual Sustainability Report . Investment in Research, Development and Innovation. Total taxes or contributions to the Public Administration. 40
  • 39. Social Indicators Environmental Indicators Safety and Hygiene in the Workplace. Use of Renewable Energy Resources. No Gender, Ethnic or Age Discrimination. Use of Recyclable Materials. Level of Training among Human Capital. No Water, Air or Soil Pollution. Satisfaction and Turnover Ratio. Auditing of Processes Applied by Impact on Social Development in the Local Suppliers and Transporters. Community. Respect for Biodiversity. Capacity to Influence Stakeholders in the Obedience of Environmental Laws. Adoption of Like Values. 41
  • 40. Sustainability Report and Business Associations Social Balance Sheet Based on Values The sustainability report is a tool through which companies The communications revolution and new technologies, disclose and measure the economic, social and environmental coupled with constant public complaints being voiced by impact of processes implemented over the course of a citizens and NGOs alike, alerted companies to the urgent particular year or other period of time. Promoted by the GRI need to get organized and to form associations, in order to (Global Reporting Initiative), it reports profits, investment and face a variety of problems of the new millennium. other information on the company’s economic and financial Below are examples of three successful efforts to create situation. Its aim is to detail the brand value or soundness business associations based on sustainability values. of the company, by explaining the level of risk minimization achieved thanks to social, political or legal actions, and it may include —although this is not a priority— aspects linked to social responsibility. The social balance sheet, on the other hand, is a goodwill communication tool that focuses more on social issues The World Business Council for Sustainable Development and contains data which are certified by only a handful of (WBCSD) is a coalition of 180 international companies organizations in the entire world. that are united in their commitment to sustainable development, based on the three pillars of economic growth, ecological balance and social progress. Founded at the Rio de Janeiro worldwide Earth Summit in 1992, today its members represent 35 countries and 20 strategic areas of business. The mission of the WBCSD is to provide business leadership as a catalyst for change toward sustainable development. 42
  • 41. Business Case Studies The Ethos Institute of Companies and Social Appendices 1, 2 and 3 of this book include case studies of com- Responsibility is a Non-Government Organization panies that have begun the change toward sustainability, with created in Brazil in 1998, whose mission is to mobilize, detailed information about each of them. sensitize and help companies manage their businesses in a more socially responsible way, with the ultimate Appendix 1: Pioneer companies Starbucks goal being to contribute to the building of a more The Whole Foods Market sustainable and just society. The Institute’s more than Patagonia 1,000 members have combined annual billings equal Natura to 33% of the Brazilian GDP and they provide about Ben & Jerry’s one million jobs. Appendix 2: Companies that Changed Toyota General Electric DuPont Home Depot Business for Social Responsibility (BSR) is an Interface Nike international not for profit business organization with Wal-Mart headquarters in San Francisco and offices in Europe and China. It offers consulting services to 250 partner Appendix 3: Sustainable companies companies and to another 1,000 businesses around Nau the world. Its mission is to contribute to the creation Grameen Telecom Guayakí of a fairer and more sustainable world, by working American Apparel together with companies to promote more responsible Seventh Generation practices, as well as innovation and cooperation. Sambazon 43
  • 42.
  • 43. The Ones that Made History Chapter 3 Benchmarks, Inspirers and Pioneers ELKINGTON, The Father among his classmates to donate to the World Wildlife Fund (WWF). And in 1978 he had already joined two colleagues “As we move into the third millennium, we are embarking —one of them Max Nicholson, co-founder of the WWF — in on a global cultural revolution. Business, much more than creating a firm called Environmental Data Services. governments or NGOs, will be in the driving seat.” John Elkington Dubbed by BusinessWeek magazine as “the dean of CSR (Cor- porate Social Responsibility)” for three decades, John Elking- The “Father of Sustainable Development”: such is the role ton is the author and co-author of 40 papers and 17 books that the specialized media attribute to John Elkington, the that have sold millions of copies around the world. Most British sociologist and social psychologist born in 1949, who noteworthy among them, due to their status as “required co-founded the first independent consulting firm devoted to reading”, are The Green Consumer Guide (1988) and Canni- sustainability. Its name: SustainAbility. bals with Forks (1997). This firm —which Elkington himself presided over from 1995 The Green Consumer Guide is a catalog of sustainable to 2005— has offices in London, Zurich, Washington D.C. and products that includes information for consumers regarding San Francisco, and counts such big names as Ford, Microsoft, the manufacturers and stores that offer them. In this book, Nike, Shell and Unilever (as well as other major multinationals Elkington states that: “Every day, whether we are shopping for worldwide) among its clients. simple necessities or for luxury items, for fish fingers or fur But Elkington’s link to sustainability dates back to his childhood. coats, we are making choices that affect the environmental He was only 11 years old when he collected contributions quality of the world we live in.” 45
  • 44. It was in Cannibals with Forks that the author introduced the issues, imaginative, innovative and entrepreneurial, that’s revolutionary concept of the Triple Bottom Line (TBL). This what we’ve got to ignite —or re-ignite where we’ve lost it.” refers to minimum levels of conduct surrounding three key John Elkington published his latest book, The Power of concerns —profitability, planet and people— and to the pos- Unreasonable People: How Entrepreneurs Create Markets and sibility of introducing sustainable capitalism. Elkington says Change the World, in 2008, this time with co-author Pamela that “in a world where the natural order of things is for corpo- Hartigan. rations to devour competing corporations...one emerging form of ‘cannibalism with a fork’ —sustainable capitalism— would certainly constitute real progress.” He further explains that the fork represents the TBL of sustainability and its three prongs, economic prosperity, environmental quality and social justice. Despite the fact that he orients his arguments more toward the environmental issue than toward economic and social con- cerns, the author makes it clear that uniting these three dimen- sions in a political agenda constitutes the main challenge to business in the 21st century. On his website at www.johnelkington.com, he states that we are at the beginning of a new era, in which entrepreneurs are at the head of sustainable development and that this makes them true agents of social transformation. He adds: “So I think, not just young people, but the youthful way of thinking about these 46
  • 45. SCHMIDHEINY, The Visionary — some of them mortal. This was toward the end of the 1970s. Schmidheiny was sure “Today there are 2.8 billion people —nearly half of Mankind— that his father and predecessor at the head of the Group had that live on less than 2 dollars a day. been unaware of the noxious effects of asbestos when he It is these people that we must include in a true and radical decided to make use of it in the manufacturing of fiber-cement. development process.” Far from hiding his head in the sand, however, Schmidheiny Stephan Schmidheiny ordered an investigation to establish whether or not the claims were valid and once it was established that they indeed were, The creation of social value is one of the goals most hard- he accepted responsibility in the damage suits against the sought by Stephan Schmidheiny, the Swiss philanthropist and company and pushed the firm to develop new technology that former industrialist who is as well known for his commitment did not make use of asbestos in its processes. to sustainable development as for his business successes. Meanwhile, his success as a businessman was on the rise. The Born in St. Gallen in 1947, he holds a law degree and is a young Schmidheiny showed avid interest in environmental member of a veritable industrial dynasty in the construction issues and attended conferences on the subject. First he went materials industry. to Stockholm, where he audited a major conference as an Shortly after assuming management of his family’s holding unregistered participant. But at the Rio Earth Summit in 1992, company, he had to face a conflict directly involving Eternit, the he established himself as a natural leader by convening other manufacturer of fiber-cement blocks enriched with asbestos, business people who actively participated in the event for the and one of the most important companies in the Group. The first time in history: Within the framework of the Summit, conflict stemmed from claims by former employees of the he founded the World Business Council for Sustainable company’s plants to the effect that after inhaling the asbestos Development (WBCSD), which produced a groundbreaking fibers, they had developed a wide variety of respiratory illnesses report called Changing Course, in which the term eco-efficiency 47
  • 46. was mentioned for the first time as an essential element in the Furthermore, he figures that his role, like that of other successful development of companies in a world limited by business people, is decisive in the development process that dwindling resources. Mankind requires, and explains: “When I entered the business Since then, through the management of his businesses, world, my intention was to create economic wealth. But at the Schmidheiny has gradually evolved into what he himself has same time, I managed to create value for society, especially defined as a “committed stakeholder”, while developing new for those who were neediest, and to safeguard the options of forms of philanthropy. It was with this philosophy in mind future generations in the best way possible. I don’t see these that he established the AVINA Foundation in 1994. The objectives as incompatible or exclusive.” organization originally provided support to Latin American social entrepreneurs so that they could move forward with their sustainable development-related projects. Currently, AVINA is devoted to creating networks and alliances among social and business leaders. It was based on these same premises that he created the VIVA Trust in 2003, an organization to which he donated all of his shares in his business conglomerate, GrupoNueva, with the aim of guaranteeing economic support to AVINA and other foundations committed to sustainable development in Latin America. Schmidheiny defines sustainable development as “not living beyond our means; not burning down our house to keep warm or sawing off the limb we’re sitting on; living on the interest and not on the capital”. 48
  • 47. DRAYTON, The Prophet for the Advancement of Colored People), an organization for “This is the most radical structural change I’ve ever seen. the defense of minority rights in the United States. Once millions of people enjoy the freedom to generate a change At Harvard University, where he graduated in 1970, he founded every time they see a problem, who is going to stop them? If a the Ashoka Table, a forum for dialog between students and person is frustrated, there will be hundreds of others looking at that leaders in government and industry. While studying Law problem in that community and looking for a solution. One of at Yale, he created the Yale Legislative Services, an initiative them is going to find it”. to allow university students to collaborate with American Bill Drayton lawmakers in developing legislation. By the time he graduated, he had managed to involve a third of the students at Yale Law Bill Drayton is credited with coining the term “social in this project. Drayton worked for ten years as a consultant entrepreneur” to describe individuals who combine the for McKinsey and Company. Under the Jimmy Carter pragmatic methods of the business entrepreneur with the Administration (1977-1981) he was Assistant Administrator for goals of the social reformer. Whether he is the author of the the Environmental Protection Agency (EPA). He also worked term or not, no one can question the major role in the field of for a short time on the White House staff. sustainability of the founder and chairman of Ashoka, a not It was in 1980 that he launched Ashoka, an organization that for profit association devoted to providing financial support to he started up with initial capital of 50,000 dollars and that now entrepreneurs around the world. finances thousands of social entrepreneurs worldwide. In 2007, Born in New York in 1943, Drayton was already heading up a the organization had funds of over 30 million dollars, having series of social initiatives in his youth. While attending secondary financed more than 1,600 enterprises in 60 countries. “Within school, he founded the Asia Society and turned it into one of five years,” says this true fanatic of the transforming power the most powerful student associations ever known. At about of entrepreneurs on the road to the sustainability paradigm, that same time, he joined the NAACP (National Association “more than 50 percent of the Ashoka Fellows changed national 49