How to Define IT Services: The Cornerstone of ITSM

6,875 views
6,602 views

Published on

Managing IT by service and not technology is the message of ITIL v3. Unfortunately, most IT professionals really struggle with defining IT services. In fact, some 30% of ITSM projects are unable to move forward because of this roadblock. IT service definition is the first (and most important step) in all ITIL and ITSM initiatives, from CMDB to Service Desk. If you don't get this fundamental step right, the odds are that your entire IT Service Management (ITSM) initiative will go down in flames.

Published in: Business
0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
6,875
On SlideShare
0
From Embeds
0
Number of Embeds
38
Actions
Shares
0
Downloads
318
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide

How to Define IT Services: The Cornerstone of ITSM

  1. 1. H to D fi IT S i How Define Services: Th Cornerstone of ITSM The C f Hank Marquis Director of ITSM Consulting Sr. Analyst, ITSM Automation Enterprise Management Associates hmarquis@emausa.com April 5, 2008 © 2008 Enterprise Management Associates, Inc.

×