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Making Meaning,
                           Money and Magic
                           In The Business of
                               Software

     Dharmesh Shah
Co-founder/CTO, HubSpot
 Blogger, OnStartups.com
@dharmesh
* I have strong opinions on things I don’t
             fully understand.
HubSpot
provides the
 toolbelt to
   make
 marketing
superheros
 p.s. Kathy Sierra changed
  my life. Thanks, Kathy!
Growth
                                              HubSpot
                                              Customer




          -
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                                                       6,000




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Your
  company
 should be
coming from
  a place of
     love.
Zynga’s motto is “do evil”.
It is one of the most evil places
I’ve run into from a culture
perspective and in its business
approach.
Before you gamify
  your product,
   you should
   decrapify it.
Go big great
or go home.
Attention is finite,
problems are infinite.
Build companies
that solve problems.
Work on a problem you care
enough about that you’d be
happy even if someone else
solved it.
                 @dharmesh
From: Software Equity Group, LLC
=
Revenue?
What about
 profits?!
From: Software Equity Group, LLC
Great!
     So, how do I
increase the revenue
      multiple?
From: Software Equity Group, LLC
1

2

3

4

5
1

2

3
A better
engine lets
  you go
  faster.
Visibility: The further you can see,
       the faster you can go.
The better your
brakes, the faster you
       can go.
Build a moat around your castle.
        ~Warren Buffet
You don’t just want
customers. You want crazy
loyal fans.
Technical switching costs should be low.
Emotional switching costs should be high.
Porter’s Five Forces
            Threat of                Framework
            Entrants




Supplier                 Buyer
 Power     Rivalry       Power




           Substitutes
Pick markets
   where the
barrier to exit is
      low.
Really?
I can build
my business
on your
platform?
Platform
partnerships
are awesome.
Until they’re
     not.
How important is culture?
Your early
culture sets
your future
destiny
How do I scale my team
without losing my culture?
Take
 the
mask
 off
Strive not just to build a great
startup.
Strive to build great
entrepreneurs.
                    @dharmesh
Daddy’s been stressed out
about this.
Hopefully he did OK.
Love,
Sohan




                            42
I love open
discussion
and debate
tweet: @dharmesh
OnStartups.com
Bos2012 dharmesh-shah

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Bos2012 dharmesh-shah