CCNG overview slides for recent CCNG member event.

1. www.CCNG.com
CCNG is a network of industry
professionals sharing and creating
unique content based on peer
experience and perspectives in
Contact Center and Customer Care…

2.  CCNG LinkedIn Group (5,000+ industry connections)
 TX Contact Center Group (local peers)
 DFW and Houston Groups
 OK Contact Center Group
 Industry Networking
▪ Geo Business Groups
▪ Vertical Industry Groups
▪ Interest Groups (training, staffing, technology, etc.)
 How are you connected to peers?
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Access to Members and Industry Peers

3.  Contact Center and Customer Care
 Learn from Partner knowledge & expertise
 Member best practice presentations with
interactive Q&A
 Connect with member presenters using
LinkedIn
 10 times more webcast presentations vs.
member presentations @ events each year
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Member Perspective and Partner Experience

4.  Presentation AND Interaction
 CCNG event series
▪ CCOF 2008, 2009, 2010, 2011
▪ Other Partner event series
▪ New series (2011 Remote Workforce)
 CCNG member events
▪ DFW area over 18 yrs
▪ Over 25 major markets
▪ OKC, Houston, SAT, Tulsa
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Face-to-Face Peer Interaction

5. www.CCNG.com
 Join the Network
 Use Give – Get Approach
 Leverage Business Social Media
 Webcasts & Events - Offer Your Perspectives & Experience

6. www.CCNG.com
So tell us what is on your mind?
What are you hoping to learn and discuss today?
Any hot issues or pain points in your call center?
Questions?

7. www.CCNG.com
Thanks for Participating Today…