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Session 10 Case Study: BBVA TúCuentas Online Banking Experience
Case study: BBVA TúCuentas A Context B PFM application C e-Commerce D Channels E Decisions
A Context Strong focus on innovation 1 Need for differentiation 2 The next generation of customers 3
B Personal Finance Manager Agregación de información. Clasificaciónautomática de dicha información Análisisde finanzas personales Comparación con grupos de referencia Recomendaciónpersonalizada 4
B Aggregation
B Categorization
B Analysis
B Comparison
B Recommendations
C e-Commerce
C e-commerce
12 C Online banking
13 D E-Mailing
D Postal mailing 14
E Decision Marketing DirectorRahul Online banking manager Carlton New business models mgr. Leo Mobile banking manager Eduardo E-mail marketing manager Filipe Direct marketing manager Borislav 15
E Decision Initiative In favor Against Decision Personal Finance Manager Carlton Anne Rahul E-commerce Leo Gonzalo Sussane Mobile version Eduardo E-mail reports Filipe Elena Printed reports Borislav Paul 16

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Assignment Session 10