Personal Information
Organization / Workplace
Sydney, Australia Australia
Occupation
Service Design, Innovation and Customer Experience
Industry
Apparel / Fashion
Website
www.protopartners.com.au
About
Are you in a leadership position and responsible for growing your business? Do you intuitively understand that improving the customer experience of your customers will increase profitability?
Our conversations with business leaders show when thinking about designing customer experience strategy, you are looking to answer three key questions:
✔ How are we doing? How is our customer experience performing in the eyes of our customers?
✔ Where should we focus our customer experience efforts? Where will I get the largest return on investment?
✔ Why should I take action? Is the payback worth the effort?
Getting clear answers to these questions is why we founded Proto Partners, a customer ...
Tags
service design
design
service
obama
customer experience
design thinking
customer
proto partners
service capital
See more
Presentations
(6)Likes
(4)Nuremberg Service Design Drinks #1
Marc Stickdorn
•
8 years ago
Zilver on customer experience design
Erik Roscam Abbing
•
8 years ago
Brand driven innovation 2010
Erik Roscam Abbing
•
13 years ago
Creativity Means Business Presentation
Engine Service Design
•
15 years ago
Personal Information
Organization / Workplace
Sydney, Australia Australia
Occupation
Service Design, Innovation and Customer Experience
Industry
Apparel / Fashion
Website
www.protopartners.com.au
About
Are you in a leadership position and responsible for growing your business? Do you intuitively understand that improving the customer experience of your customers will increase profitability?
Our conversations with business leaders show when thinking about designing customer experience strategy, you are looking to answer three key questions:
✔ How are we doing? How is our customer experience performing in the eyes of our customers?
✔ Where should we focus our customer experience efforts? Where will I get the largest return on investment?
✔ Why should I take action? Is the payback worth the effort?
Getting clear answers to these questions is why we founded Proto Partners, a customer ...
Tags
service design
design
service
obama
customer experience
design thinking
customer
proto partners
service capital
See more