About Are you in a leadership position and responsible for growing your business? Do you intuitively understand that improving the service experience of your customers will increase profitability?
Our conversations with business leaders show when thinking about designing customer strategy, you are looking to answer three key questions:
✔ How are we doing? How are we performing in the eyes of our customers?
✔ Where should we focus our efforts? Where will I get the largest return on investment?
✔ Why should I take action? Is the payback worth the effort?
Getting clear answers to these questions is why I founded Proto Partners, a customer insight driven strategy consultancy. We use a ...