SugarCRM Corporate Overview July 2013

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How does SugarCRM help make every user a customer expert, creating personalized one- to-one connections between users and customers every time they engage? It’s simple: Sugar gives users the relevant customer information they need, so they know what matters to their customers, when it matters. This insight provides users with the means to know and understand their customers—and to make the most of every interaction, whether in person,
on the phone, via chat or email, or through social media channels.

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SugarCRM Corporate Overview July 2013

  1. 1. Overview Creating Customer Experts Every Customer. Every User. Every Time. SugarCRM
  2. 2. SugarCRM: Creating Customer Experts 2 SugarCRM - Overview How does SugarCRM help make every user a customer expert, creating personalized one- to-one connections between users and customers every time they engage? It’s simple: Sugar gives users the relevant customer information they need, so they know what matters to their customers, when it matters. This insight provides users with the means to know and understand their customers—and to make the most of every interaction, whether in person, on the phone, via chat or email, or through social media channels. Every Customer. Every User. Every Time. Every Customer. Sugar enables users across an organization to understand each customer as an individual, obtain all relevant customer information in a single view, and access that information when it matters. Teams can understand their accounts inside and out with personalized 360-degree business, online, and social customer intelligence, can identify what matters, and can know when to engage. Every User. Sugar helps all users do their jobs better. Our user-first philosophy reflects our obsession with how people use CRM in actual business situations. Through Sugar’s enhanced user experience, integrated mobile access, and embedded customer intelligence on every screen, all users can be more productive and focus on what matters most: their customers. Every Time. Sugar helps employees sell and provide support with the power of collective expertise. Marketing, sales, and support professionals can connect in real time with experts across the extended organization, understand each point of contact the customer has made with the business, and collaborate and share winning practices to drive higher customer lifetime value. The Most Flexible Platform Future Proof. From the beginning, we’ve built Sugar with an open software architecture. Sugar leverages only open industry-standard technologies including HTML5, REST, JavaScript, and PHP, delivering improved agility, lower total cost of ownership, and long term peace of mind. Developers have complete access to our software platform and have responded by creating nearly 200 commercial integrations with leading business applications. As businesses grow, and as business and social networks evolve, Sugar can easily be modified, extended, and integrated quickly and effectively. This flexibility makes Sugar a long-term, future proof solution that continues to add value after other CRM applications have become obsolete. Deploy Anywhere. Sugar’s versatility makes it the most agile CRM solution. The Sugar platform can be deployed through Sugar’s On-Demand multi-tenant service, on-premise behind a firewall, or through Sugar’s private cloud offering. Sugar customers are not locked into only one delivery model, and can easily move their Sugar installation between the different delivery models based on their changing requirements. With Sugar, users are never locked-in by inflexible deployments that, over time, become too expensive and too cumbersome to meet business needs. Your Business, Your CRM. Unlike traditional monolithic CRM systems only IT controls, Sugar’s best-of-breed platform enables anyone to rapidly build and deploy powerful personalized mobile solutions, social applications and business processes in the cloud or on premise. Sugar has the flexibility, agility, and simplicity required to enable customers to quickly and easily make Sugar their own. Customers can easily adapt Sugar to fit their customer processes, for their teams, their business, in their words. Sugar’s open solution provides market leading flexibility in personalization, configuration, and customization so it can integrate into any business with minimal disruption and reduced implementation costs. With Sugar, user adoption is faster, and return on investment occurs sooner.
  3. 3. 3SugarCRM - Overview Lowest Total Cost of Ownership Complete Value. SugarCRM is a complete CRM system for one price. That means we provide an integrated, enterprise- class marketing and lead management, sales management, service management, and customer management system with every edition, with no unexpected add- ons or hidden costs. Even better, Sugar’s managed as a single system, across all devices, which reduces complexity and IT overhead. Sugar is designed to deliver the lowest total cost of ownership in the market today, and designed to keep it that way. From our open, industry-standard architecture, to our cross-device integrated CRM suite, to our numerous deployment options, Sugar provides a higher value over a longer service life. With our millions of complicated records, Sugar Professional offered an ease-of-use that was unmatched. The flexibility it provides allows us to manage our data into campaigns that continue to exceed our expectations year- on-year.” Lorena Clavijo, Aftermarket Analyst, GM Colombia Open Culture Open Ecosystem. The more our customers use Sugar, the more they want to put it to work on additional business challenges. That’s when they discover the benefits of Sugar’s ecosystem, which brings together leading solutions, solution providers, and experienced partners. Building on Sugar’s open platform, innovative applications can be developed faster and at a lower cost than on proprietary platforms. Open Community. Sugar’s active community includes more than 30,000 registered developers on six continents. Our community helps us drive innovation through continuous idea creation, usage, and feedback on Sugar’s platform, extensions, and complementary applications. Between our developer community and certified partners, virtually any business integration, extension, or plug-in can be easily created or already exists. Pure-play CRM. At SugarCRM, all we do is CRM. We don’t build CRM as a sideline or cross-sell and we don’t make our customers invest in an array of products or technology to build out their customer relationship management strategy. Instead, we focus on one thing: a CRM platform that creates customer experts. Innovative, open, best-in-class CRM solutions Exceptional value and return on investment Unparalleled flexibility in deployment and integration An intensive focus on the success of each of our customers Our switch to SugarCRM means that we are now even better equipped to deliver excellence in customer service.” Donal Keane, UK Marketing Manager, Loomis UK Sugar is available in four subscriptions to meet the needs of any business, from small, single team firms through the largest enterprises. Each Sugar version is based on the same software code which allows for easy migration as businesses grow or needs change. Sugar Professional A full-featured CRM suite including sales, marketing, and customer support, designed for single customer-facing teams. Sugar Corporate A full-featured CRM suite including sales, marketing, and customer support, designed for multiple customer-facing teams and channels. Sugar Enterprise A full-featured CRM suite including sales, marketing, and customer support, designed for complex organizations and channels. Adds support for advanced forecasting, self-service customer portal, advanced reporting, private cloud hosting, development sandboxes, and a higher level of customer support. Sugar Ultimate Sugar’s most advanced features with the highest level of support.
  4. 4. SugarCRM Customer relationship management CRM software for business. In the cloud, online,on demand,onsite – the best sales,email and mobile CRM integration. CRMWorks ASIA www.crmworks.asia Australia: 12/F Douglas R. George Centre, 37 Bligh Street, Sydney NSW 2000, Australia Phone: +61 2 8070 8044 Cebu: Head Quarters 2/F Crown 7 Building, Juan Luna Avenue, Mabolo, Cebu City 6000, Philippines Phone: +63 32 238 9268 +63 32 412 0247 Tacloban: Production & Support Division Brgy 58 Sagkahan, Gaspay Compound, Tacloban City, Leyte 6500, Philippines Phone: +63 53 520 4755 Luzon: 14/F Net Cube Center 3rd Ave. cor. 30th St. E-square Zone, Bonifacio Global City, Taguig City, Metro Manila 1634, Philippines Phone: +63 2 217 3709 Mindanao: FRM Commercial Building, Door 3 Circumferencial Road, Marfori Subdivision, Davao City 8000, Philippines Phone: +63 8 233 07968

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