This document discusses six keys to unlocking the potential of frontline managers: 1) Identify employees with the capability and interest to be good managers; 2) Help managers understand their team's goals and roles; 3) Help managers understand the people they manage; 4) Help managers understand themselves and how they impact others; 5) Don't assume managers know how or when to coach; 6) Minimize administrative work to give managers more time to develop people. The document is published by Profiles International and provides guidance to organizations on developing effective frontline management.