This IDG research study explores the strategic importance of giving employees access to enterprise-grade productivity applications anywhere, anytime on any device, and the progress made toward making this a reality. More specifically, we examine the pain points that could potentially be eased by leveraging enterprise-grade mobile productivity applications, the level of challenge IT associates with deploying these applications, and the criteria deemed most important when evaluating an outsourced, cloud-based enterprise-grade productivity solution.

1. MAKING
MOBILE
PRODUCTIVITY
A REALITY

2. MARKETING
RESEARCH
EMPLOYEE
ENGAGEMENT
A WORLD OF INSIGHTS
Research Services
Presented April 2013 on behalf of
MAKING
MOBILE
PRODUCTIVITY
A REALITY

3. Critically
30%
Very
51%
Somewhat
13%
Not very
4%
Not at all
2%
How strategically important is it to provide employees
with enterprise-grade productivity apps that allow them
to work anywhere, anytime, on any device?
3MAKING MOBILIE PRODUCTIVITY A REALITY A WORLD OF INSIGHTS
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The majority of respondents
place a high level of strategic
importance on the ability to
provide relevant employees
with anywhere/anytime
mobile access to enterprise-
grade productivity
applications.

4. 21%
25%
12%
6%
25%
12%
Have cloud-based solution in place
Have non-cloud solution in place
Have plans to deploy cloud-based solution
Have plans to deploy non-cloud solution
No plans but researching/considering solutions
No plans and not researching/considering
solutions at this time
Has your organization adopted a solution that provides
employees access to enterprise-grade productivity
applications anywhere, anytime, on any device?
Those planning to provide
employees with anywhere/
anytime mobile access to
enterprise-grade
productivity apps are
twice as likely to evaluate
a cloud-based versus a
non-cloud solution.
4MAKING MOBILIE PRODUCTIVITY A REALITY A WORLD OF INSIGHTS
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5. 2%
34%
26%
38%
0%
1-24%
25-49%
50% or more
Most respondents indicate at
least a portion of workers
would benefit from the use of
enterprise-grade productivity
applications
anywhere, anytime on any
device.
What percent of your workforce would benefit from the
ability to utilize enterprise-grade productivity applications
anywhere, anytime, and on any device?
5MAKING MOBILIE PRODUCTIVITY A REALITY A WORLD OF INSIGHTS
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6. 55%
45%
42%
32%
12%
5%
16%
Burdened with too many
manual/time intensive tasks
Skill set and human capital scarcity
Overworked employees
Challenges dealing with
environment complexity
High turnover
Other
None of the above
Other mentions
Technically illiterate users
No IT department
Available funds
Business users lack process discipline
Which of the following general pain points does your
IT department currently experience with regularity?
The burden of
manual tasks
is a top pain point for
IT currently, as are
skill sets and human
capital scarcity and
overworked
employees.
6MAKING MOBILIE PRODUCTIVITY A REALITY A WORLD OF INSIGHTS
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7. Extremely
8%
Very
19%
Somewhat
59%
Not very
10%
Not at all
4%
How challenging would be for your IT department to deploy
and support enterprise-grade productivity apps for
employees anytime, anywhere, and from any device?
Most respondents would be
somewhat challenged to
deploy and support a solution
that enables anywhere/anytime
mobile access to enterprise-
grade productivity apps.
7MAKING MOBILIE PRODUCTIVITY A REALITY A WORLD OF INSIGHTS
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8. 82%
58%
55%
55%
54%
50%
44%
5%
4%
Wholly-owned data
Financially guaranteed reliability
Data location and access transparency
Baked in best-of-breed security
Demonstrated experience as enterprise
application leader
Automated updates
Independently audited for compliance
Other
None of the above
Other mentions
Less expensive than on device software
Ease of use and single sign on
High confidence in HA and DR
Rich, business-oriented feature set
Remote file server access
How challenging would be for your IT department to deploy
and support enterprise-grade productivity apps for
employees anytime, anywhere, and from any device?
Control over data
ownership is considered
most critical in anywhere/
anytime mobile access to
enterprise-grade
productivity applications.
8MAKING MOBILIE PRODUCTIVITY A REALITY A WORLD OF INSIGHTS
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9. Methodology and Research Objectives
Sample
Field Work March 22, 2013 –
April 5, 2013
Total Respondents 105
Qualifiers Employment at a company with
between 50-499 employees;
Involved in IT purchases (beyond
determining requirements)
Audience IDGE Research Panels
Collection Online Questionnaire
Number of
Questions
6 (excluding screeners and
demographics)
Method
Survey Goals
9MAKING MOBILIE PRODUCTIVITY A REALITY A WORLD OF INSIGHTS
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To explore the strategic importance of giving employees access to enterprise-grade productivity
applications anywhere, anytime on any device, and the progress made toward making this a reality.
More specifically, we examine the pain points that could potentially be eased by leveraging enterprise-
grade mobile productivity applications, the level of challenge IT associates with deploying these
applications, and the criteria deemed most important when evaluating an outsourced, cloud-based
enterprise-grade productivity solution.

10. Total Respondents Organization Size
Job Title Breakdown Involvement in IT Purchase Decisions
10PRODUCTIVITY IN THE CLOUD A WORLD OF INSIGHTS
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Respondent Profile
105
Executive IT Management0 16%
IT Management 31%
IT Professionals 7%
Business Management 39%
Other 7%
250-499 employees 30%
50-249 employees 70%
67%
71%
81%
76%
34%
50%
Determine the business need
Determine requirements
Evaluate solutions
Recommend and select
vendors
Sell internally
Approve/authorize
expenditures

11. IDG Research Services specializes in marketing and media-related research
for technology marketers. As a division of International Data Group (IDG), the
world's leading technology media, research, and event company, IDG Research
Services brings the resources and experience of a large, global company to its
clients in the form of a small, customer-focused business. For more information
please visit our website.
Janet King
GM/Vice President
Office: 207-847-9377
Fax: 207-847-9373
Email: janet_king@idgresearch.com
11PRODUCTIVITY IN THE CLOUD A WORLD OF INSIGHTS
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