Learn why replacing an-house IT department with a Managed IT Services Provider is always the way to go.

2. Definition of Managed
Services Provider (MSP)
 MSPs manage the networks of other businesses,
generally for a flat fee.
 Carceron defines network management as:
Accountability for all elements of the data network as
if we were an the on site IT manager.
 Note: Businesses can choose to manage only
certain segments of their business, for example:
workstations and not servers.

3. Services Every MSP Should
Offer
 Unlimited Support (generally priced by
the asset or by the user)
 Monitoring with Proactive Response
 Inventory & Asset Control
 Helpdesk System
 Fluent English Speaking Support
Technicians

4. Benefits of Using
Carceron
 Unlimited Helpdesk Support. We can support any user, anywhere with our
special remote control software. We can even control Windows-based
PocketPC phones!
 Maximize Productivity by Maximizing System Uptime with intelligent
systems monitoring and self-healing automation
 Simplify & Understand The State of Your Network with robust reporting on
everything from overall network health to total systems inventories
 FREE Anti-Virus Software powered by AVG (no more annual renewal fees)
 FREE Anti-Spyware Software powered by AVG (enterprise class anti-
spyware defense)

5. MSPs vs. One Man Shops
The Issues MSPs 1-Man
Shop
Faster Response Time
Faster Resolution Time
Proactive Network Management
Incentivized to Fix Problems as Fast as Possible
Can Address Several Issues at Once
Comes w/ Helpdesk System
Comes w/ Network Management Software
Comes w/ Anti-Virus Software
Comes w/ Anti-Spyware Software

6. MSPs vs. In House IT Staff
The Issues MSPs In-House
IT Staff
Takes Vacations & Sick Days
Can Charge for Over Time
Can Leave your Business for a Better Paying Job
Broader Range of Skill Sets
Saves Money on Employee Benefits Expenses
Saves Money on Technician Equipment
Incentivized to Fix Problems as Fast as Possible
Can Address Several Issues at Once
Cost 100-200% more than the other

7. Why Carceron?
 Most customer recommended IT firm in Atlanta on Linkedin.
 First company in Metro Atlanta to earn CompTIA’s MSP
Trustmark
 Ranked by CRN magazine as a Next-Gen 250 company 2
years in a row.
 Nationally Ranked in the MSP Top 501 numerous times.
(www.mspmentor.net)
 CEO, Chad Massaker ranked in the top 250 most influential
MSP executives in the world. Was also a top 5 finalist for
Metro Atlanta Small Business Person of the Year in 2010.
 Two time winner of the Cobb County Chamber of Commerce
Top 25 Small Business Award.

8. Don’t Take My Word For
It!
“… Chad and his team at Carceron were heads above their competitors.
Our IT service got better and our costs went down. Carceron's service
has been fantastic…” ~ Phil Anderson, General Manager Georgian
Terrace Hotel
“We have had great response and service from Carceron. They are a
tremendous service provider for us.” ~ Tim von Gal, Urban Expositions

9. More Bragging from Happy
Clients
“Chad is very responsive in servicing our IT needs and is a community leader. I would
recommend Chad and Carceron to a business who is need of outsourcing it's IT
services.” ~ Eric Stein, HR Outsourcing
“Chad and Carceron Systems are business partners of Arke Systems. Whenever a client
of ours needs outsourced or managed IT services, Carceron is our fist choice.
They're professional, helpful, and they understand the importance of business of
having reliable computing systems” ~ Wayne Walton, Arke Systems