A guide to the Top 20 Most Popular Field Service Management Software Solutions by Capterra

1. Top Field Service
Management (FSM)
Software

2. The Top 20
1
2
3
4
5
6
7
8
9
10

3. The Top 20
11
12
13
14
15
16
17
18
19
20

4. Social
-Facebook: 519
-LinkedIn: 127
-Twitter: 206
-Google+: 0
-Klout Score: 23
Users:
61,500
Customers:
8,250
Vendor
Size:
200+
employees
Capterra
Ra8ng:
★★★★★
Installed
Star8ng
Price:
$1995
From Capterra review:
“The
ease
of
use
coupled
with
its
breadth
of
features
provides
our
plumbing
and
hea8ng
service
company
with
all
that
we
need
to
effec8vely
run
all
facets
of
our
opera8on.
We
can't
recommend
it
highly
enough.”

5. Social
-Facebook: 692
-LinkedIn: 7,230
-Twitter: 3,545
-Google+: 146
-Klout Score: 53
Users:
500,000
Customers:
250
Vendor
Size:
51-­‐200
employees
Capterra
Ra8ng:
★★★★★
Web
based
Star8ng
Price:
$500
per
user
From Capterra review:
“Our
sales
team
closing
ra8on
went
up
10-­‐15%
immediately.
We
contribute
this
to
transparency
that
creates
accountability,
and
simply
to
the
tools
that
enable
all
of
us
to
work
more
efficiently.”

6. Vendor
Size:
51-­‐200
employees
Capterra
Ra8ng:
★★★★
Web
based,
Installed,
Mobile
Star8ng
Price:
$2895
per
user
From Capterra review:
“Desco
has
figured
out
how
to
make
a
stable,
well
integrated
soJware
for
a
fair
price
and
work
very
hard
to
keep
improving
it.”
Social
-Facebook: 195
-LinkedIn: 133
-Twitter: 126
-Google+: 4
-Klout Score: 19
Users:
45,950
Customers:
6,615

7. Vendor
Size:
51-­‐200
employees
Capterra
Ra8ng:
★★★★★
Web
based,
Mobile
From
Capterra
review:
“The
RoutePoint
soJware
is
the
perfect
way
for
our
company
to
retrieve
any
informa8on
with
a
click
of
a
buMon.
Any
service
industry
would
be
able
to
adapt
this
soJware
to
fit
their
business.”
Social
-Facebook: 235
-LinkedIn: 174
-Twitter: 505
-Google+: 0
-Klout Score: 28
Users:
23,945
Customers:
5,633

8. Vendor
Size:
51-­‐200
employees
Capterra
Ra8ng:
★★★★★
Web
based,
Mobile
Star8ng
Price:
$2000/mo
From
Capterra
review:
“My
staff…
look
forward
to
FieldOne
updates
as
they
bring
easier
ways
to
do
the
work.
Everyone's
on
the
same
team.
Thanks
FieldOne
you
have
been
instrumental
in
increasing
my
business
and
lifestyle.”
Social
-Facebook: 54
-LinkedIn: 321
-Twitter: 273
-Google+: 21
-Klout Score: 22
Users:
172,235
Customers:
2,165

9. Vendor
Size:
51-­‐200
employees
Web
based,
Installed
Star8ng
Price:
$1000
per
user
Social
-Facebook: 111
-LinkedIn: 1,019
-Twitter: 242
-Google+: 266
-Klout Score: 31
Users:
355,955
Customers:
600

10. Vendor
Size:
1-­‐50
employees
Capterra
Ra8ng:
★★★★★
Web
based
Star8ng
Price:
$25/mo
per
user
From
Capterra
review:
“We
were
using
another
company
for
the
same
price
and
it
had
poten8al,
but
just
wasn't
as
established,
nor
was
the
soJware
itself
nearly
as
current
as
Mhelpdesk.
One
of
the
best
"pro's"
is
that
it
has
so
much
structure
already
set
up
and
ready
to
jump
into,
but
it’s
s8ll
so
customizable!”
Social
-Facebook: 2,866
-LinkedIn: 172
-Twitter: 1,531
-Google+: 3
-Klout Score: 52
Users:
15,259
Customers:
3,429

11. Vendor
Size:
51-­‐200
employees
Web
based
Social
-Facebook: 116
-LinkedIn: 686
-Twitter: 876
-Google+: 33
-Klout Score: 41
Users:
414,508
Customers:
125

12. Vendor
Size:
200+
employees
Web
based,
Installed
Star8ng
Price:
$65/mo
per
user
Social
-Facebook: 6,956
-LinkedIn: 9,566
-Twitter: 5,605
-Google+: 77
-Klout Score: 51
Users:
90,000
Customers:
200

13. Vendor
Size:
1-­‐50
employees
Capterra
Ra8ng:
★★★★★
Web
based,
Installed
Star8ng
Price:
$139/mo
From
Capterra
review:
“I
can
highly
recommend
this
soJware
to
any
mobile
service
business
or
any
business
that
has
to
schedule
work
orders.
The
service
from
Ayanova
is
also
outstanding.
“
Social
-Facebook: 0
-LinkedIn: 0
-Twitter: 0
-Google+: 0
-Klout Score: 0
Users:
18,265
Customers:
2,583

14. Vendor
Size:
51-­‐200
employees
Web
based
Social
-Facebook: 85
-LinkedIn: 423
-Twitter: 153
-Google+: 0
-Klout Score: 25
Users:
13,000
Customers:
2,500

15. Vendor
Size:
1-­‐50
employees
Capterra
Ra8ng:
★★★★★
Web
based,
Installed
From Capterra review:
“I
have
no
idea
how
we
got
by
before
H5SW,
no
more
losing
orders,
trying
to
organize
services
orders,
dispatching
white
boards
on
our
walls.
This
soJware
takes
care
of
everything
I
need
and
more.”
Social
-Facebook: 28
-LinkedIn: 34
-Twitter: 100
-Google+: 3
-Klout Score: 37
Users:
12,400
Customers:
2,420

16. Vendor
Size:
200+
employees
Web
based
Social
-Facebook: 417
-LinkedIn: 5,931
-Twitter: 1,335
-Google+: 33
-Klout Score: 49
Users:
85,000
Customers:
773

17. Vendor
Size:
51-­‐200
employees
Capterra
Ra8ng:
★★★★★
Web
based,
Mobile
Star8ng
Price:
$70/mo
per
user
From Capterra review:
“We
have
been
using
Field
Aware
for
8
months
and
are
very
pleased
with
the
soJware.
It
is
very
user
friendly
and
perfect
for
the
field
service
environment.
Constant
upgrades/updates
are
a
major
plus.”
Social
-Facebook: 1,871
-LinkedIn: 1,241
-Twitter: 2,494
-Google+: 49
-Klout Score: 51
Users:
7,952
Customers:
773

18. Vendor
Size:
1-­‐50
employees
Capterra
Ra8ng:
★★★★★
Web
based,
Mobile
Star8ng
Price:
$49/mo
From Capterra review:
“We
have
used
several
different
scheduling
programs
and
Kickserv
offers
the
easiest,
fastest,
and
most
updated
program
on
the
market.”
Social
-Facebook: 393
-LinkedIn: 44
-Twitter: 406
-Google+: 13
-Klout Score: 28
Users:
9,000
Customers:
850

19. Vendor
Size:
1-­‐50
employees
Installed
Social
-Facebook: 188
-LinkedIn: 55
-Twitter: 73
-Google+: 0
-Klout Score: 22
Users:
12,000
Customers:
1,200

20. Vendor
Size:
1-­‐50
employees
Web
based
Star8ng
Price:
$47/mo
Social
-Facebook: 404
-LinkedIn: 21
-Twitter: 127
-Google+: 7
-Klout Score: 18
Users:
6,000
Customers:
1,341

21. Vendor
Size:
1-­‐50
employees
Capterra
Ra8ng:
★★★★★
Installed
Star8ng
Price:
$9999
From Capterra review:
“It
is
extremely
complete
in
the
func8onality
we
needed
and
it
is
less
than
half
the
cost
of
its
compe8tors.”
Social
-Facebook: 1,259
-LinkedIn: 62
-Twitter: 151
-Google+: 50
-Klout Score: 18
Users:
7,800
Customers:
780

22. Vendor
Size:
51-­‐200
employees
Installed
Star8ng
Price:
$10,000
Social
-Facebook: 62
-LinkedIn: 218
-Twitter: 101
-Google+: 0
-Klout Score: 19
Users:
3,000
Customers:
1,383

23. Vendor
Size:
51-­‐200
employees
Web
based
Star8ng
Price:
$15,000
Social
-Facebook: 154
-LinkedIn: 708
-Twitter: 1,004
-Google+: 50
-Klout Score: 19
Users:
7,376
Customers:
546

24. THE TOP 5
By Total Customers
Wintac
dESCO
Marathon Data Systems
Mhelpdesk
Greenway
8.25 k
6.62
k
5.63
k
3.43
k
2.58
k
THE TOP 5
By Total Users
ClickSoftware
ServicePower
Astea International
FieldOne
IFS
500 k
415 k
356
k
172
k
90
k

25. THE TOP 5
By Social Media Followers
IFS ClickSoftware FieldAware Mhelpdesk TOA
5.61
k
3.55
k
2.49
k
1.53
k
1.34
k
Technologies
IFS Mhelpdesk FieldAware Aptora ClickSoftware
6.96
k
2.87
k
1.87
k
1.26
k
0.69
k
IFS ClickSoftware TOA Technologies FieldAware Astea
9.57
k
7.23k
5.93
k
1.24
k
1.02
k
Interna8onal