Basic Steps To Set Up An IVR

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Learn how to set up CallFire's easy-to-use Hosted IVR in a few steps. CallFire's IVR service enables you to create an Automated Attendant service in minutes. You can also have your phones answered with an IVR from CallFire or have it forward and connect calls instantly.

Technology

CallFire’s Best Practices:
Setting up an Interactive Voice
Response (IVR)

Setup IVR for Inbound and
Outbound Usage
• Select Create, then pick IVR Broadcast for an Outbound IVR
• An outbound IVR is designed to reach a large amount of recipients
with a message that has an option for a response
• You can keep track of the voice or touch-tone response, and even
have a call transferred based on the recipient’s answers
• By using CallFire’s APIs, outbound IVR’s can be sent out
automatically to customers based on your specific needs

Build Your IVR Through IVR Designer
• Use CallFire’s XML editor to set up your own IVR
• Easily drag and drop desired icons to create your menu

Build Your IVR Through XML Editor
Advanced users can use CallFireXML

Create Contacts List
• Upload contact list manually
• Copy and paste contacts
• Integrate your list onto our platform by easily uploading an Excel file

Analyze IVR Campaign
• Easy-to-use dashboard for calling and reporting
• Track results by analyzing call details
• View a map of call distribution

IVR Analysis and Reporting
View Call Records to see outcome of each call

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Basic Steps To Set Up An IVR

1. CallFire’s Best Practices: Setting up an Interactive Voice Response (IVR)

2. Setup IVR for Inbound and Outbound Usage • Select Create, then pick IVR Broadcast for an Outbound IVR • An outbound IVR is designed to reach a large amount of recipients with a message that has an option for a response • You can keep track of the voice or touch-tone response, and even have a call transferred based on the recipient’s answers • By using CallFire’s APIs, outbound IVR’s can be sent out automatically to customers based on your specific needs

3. Build Your IVR Through IVR Designer • Use CallFire’s XML editor to set up your own IVR • Easily drag and drop desired icons to create your menu

4. Build Your IVR Through XML Editor Advanced users can use CallFireXML

5. Create Contacts List • Upload contact list manually • Copy and paste contacts • Integrate your list onto our platform by easily uploading an Excel file

6. Analyze IVR Campaign • Easy-to-use dashboard for calling and reporting • Track results by analyzing call details • View a map of call distribution

7. IVR Analysis and Reporting View Call Records to see outcome of each call

Basic Steps To Set Up An IVR

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