Basic Steps To Set Up An IVR

751 views

Published on

Learn how to set up CallFire's easy-to-use Hosted IVR in a few steps. CallFire's IVR service enables you to create an Automated Attendant service in minutes. You can also have your phones answered with an IVR from CallFire or have it forward and connect calls instantly.

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
751
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
13
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Basic Steps To Set Up An IVR

  1. 1. CallFire’s Best Practices:Setting up an Interactive VoiceResponse (IVR)
  2. 2. Setup IVR for Inbound andOutbound Usage• Select Create, then pick IVR Broadcast for an Outbound IVR• An outbound IVR is designed to reach a large amount of recipientswith a message that has an option for a response• You can keep track of the voice or touch-tone response, and evenhave a call transferred based on the recipient’s answers• By using CallFire’s APIs, outbound IVR’s can be sent outautomatically to customers based on your specific needs
  3. 3. Build Your IVR Through IVR Designer• Use CallFire’s XML editor to set up your own IVR• Easily drag and drop desired icons to create your menu
  4. 4. Build Your IVR Through XML EditorAdvanced users can use CallFireXML
  5. 5. Create Contacts List• Upload contact list manually• Copy and paste contacts• Integrate your list onto our platform by easily uploading an Excel file
  6. 6. Analyze IVR Campaign• Easy-to-use dashboard for calling and reporting• Track results by analyzing call details• View a map of call distribution
  7. 7. IVR Analysis and ReportingView Call Records to see outcome of each call

×