Business day tv talks about the advantages of after sales serviceDocument Transcript
Business Day TV talks about the advantages of after sales serviceThe first step to increasing ones sales is closing a sale, providing positive after sales service, this showsyour customers that you seek to establish a long term relation with them, so as to keep them coming toyour business and earning their loyalty in the long run. Several successful companies or businesses theafter sales service method to strengthen sales, cultivate customer relations and increase their profits. Tokeep your customer coming back to your business and encourage them to spread the word, one shouldimplement an after sales service strategy. In detail the after sales service involves what the businessowner does from the point of sale, customer service techniques as well as following up on the customerand handling customer complaints.Terry Bradshaw of the Business Day TV show on United States Media Television talks about the benefitof after sales to a business owner or company. He focuses on what happens after the sale, he questionswhether the business transactions end at the point of sale or if the needs of the customer arecontinually served?Enhances the company imageA companys image is built by how the customer experiences its products and services. With theexponential growth of social media platforms, a negative image of a company could damage its brand inthe long run. As such after sales is important in that it influences the customers decision to purchase aproduct, therefore a company with a good after sales strategy can benefit from increased sales resultingfrom its positive image towards the company.
Improves customer satisfactionFor companies or businesses that offer repair or warranty services, using after sales service can boostcustomer satisfaction level. This is because the needs for customers are very simple and clear all theyneed is quick and reliable solutions to their problems. As a business after sales techniques such as freedelivery and pick up will go far in showing customers that they are important to the business and greatlyimprove their levels of satisfaction.Provides a competitive edge
In todays competitive business environment every company seeks to come out on top. A companysgood after sales strategy could also be utilized as a marketing tool, this is because a company that seeksto satisfy its customers needs will increase awareness of its products or services thereby improving itsoverall brand.Helps sustain business longetivityInformed business owners know that customer loyalty is the only way to retain business, with a goodafter sales service plan; the customer is completely satisfied even after purchasing a product or service.Because of the warm and positive attention that was shown to them customers will always return to abusiness where they feel comfortable and welcome.Enhances automation in a company’s operations
A company or business with advanced after sales systems enjoys the benefits f automation,rationalization and processing of after sales processes, this assists in integrating the complete value ofteam networking and offers an end to end control generation of the businesss policies.About the Author:Chris is a blogger who writes about verity of different topics that includes business, finance, travelingand more. He also writes about Business day TV Series. Find out more about Business day TV.