This document provides instructions and examples for making telephone calls. It explains how to make calls, answer calls, and includes common vocabulary like "phone number", "extension", and phrases like "call back later" and "she's busy". An example dialogue is given between reception and a caller asking for two people, with reception informing that one person is out and the other is busy, and taking a message for the caller to call back later.

1. Making telephone calls

2. Introduction. Vocabulary and Expressions. Examples.

3. Introduction I’m going to explain : How to make telephone calls. How to answer the telephone.

4. Vocabulary and Expressions Reception Message Phone number Extension Call back later ? I’m agraid She’s busy

5. Examples Reception  Hello, Puig Castellar. Ana  Hello. Could I speak to Antonia Macía, please ? Reception  Sorry, i’m agraid, she’s out. Ana  Then could I speak to Juana, please? Reception  No, she’s busy. Ana Could you take a message ? Reception Yes, of you will call back later. AnaOk, thank you, bye. Reception  Bye.