Brennan & Clark defines “Collection Triage” as follows: The evaluation and classification of collection accounts for purposes of recovery. It consists of the immediate sorting of accounts to establish an action plan that assures our customers the greatest possible recovery on their delinquent accounts.

1. Brennan & Clark
The Triage of Collecting

2. Definition
• Brennan & Clark defines
“Collection Triage” as follows: The evaluation
and classification of collection accounts for
purposes of recovery. It consists of the
immediate sorting of accounts to establish an
action plan that assures our customers the
greatest possible recovery on their delinquent
accounts.

3. Collection Triage
DOA Delayed
Immediate

4. Collection Categories
• Immediate - used to describe those
collection accounts that are in business
with valid phone numbers.
• Delayed - used to describe those
accounts where further skip tracing is
required to find an alternate phone
number or point of contact for the
debtor/debtor company.
• DOA - used to describe those accounts
that have no working phone number and
are out of business.

5. Immediate Collections
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6. Delayed Collections
Claims received
locate phone # locate fax # confirm legal entity
obtain match for address or obtain through batch process to SOS to
name through batch internal system obtain officer info
system
personal
verification
follow up on of info
potential leads
to collection
cycle
asset search judgment professional
search skip
to collector for
follow-up

7. DOA Collections
• Once an account has gone through the skip tracing
cycle and there is still no valid contact information it is
determined to be uncollectable.
• This decision is made only after we verify that there is no
address or phone number for the debtor/debtor
company.

8. Br e nna n & Clar k , Ltd
721 E. Madison St.
Villa Park, IL 60181
800-858-7600
www.brennanclark.com
Our mission is to rise Beyond Collections by providing customized receivable support solutions that eliminate credit losses.