2 acitivities to support the Service Experience Transformation at AIA Thailand

1. Learning and Development to
Support SET Programme”
AIA.COM
AIA confidential and proprietary information. Not for distribution.

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Programme Details
SPECIAL TALK: SERVICE BEYOND EXPECTATION
January 24, 2013
At the Staff Training Center
Target Audience All Staff
No. of Participants 220 persons
No. of Returned Evaluation 197 persons
Facilitator: Werasak Choonhajak
Director Samed Resorts Group
(Ex-DHR The Oriental Hotel Bangkok)
AIA confidential and proprietary information. Not for distribution. 2

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AIA confidential and proprietary information. Not for distribution. 3

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Overall Learning Experience
AIA confidential and proprietary information. Not for distribution. 4

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Programme Details
PROFESSIONAL PERSONALITY & IMAGE
February 16, 2013
At the Staff Training Center
Target Audience All CSC Staff
No. of Participants 24 persons
No. of Returned Evaluation 24 persons
Facilitator: Kanokenath Suthasiri
DHR Royal Orchid Sheraton & Tower
AIA confidential and proprietary information. Not for distribution. 5

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AIA confidential and proprietary information. Not for distribution. 6

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AIA confidential and proprietary information. Not for distribution. 7

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Overall Learning Experience
AIA confidential and proprietary information. Not for distribution. 8

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Facilitator
AIA confidential and proprietary information. Not for distribution. 9

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Facilitator
AIA confidential and proprietary information. Not for distribution. 9