2. Compuware Application Performance Management
We help organizations optimize the
performance of their business-critical
applications
• Web, non-Web, mobile, streaming, cloud-based applications
• Across all customers, users, browsers, devices, infrastructure, and geographies
• Rapid issue notification with actionable diagnostics
• Insight into how these issues affect your business (revenue, brand, cost)
SaaS, 4,000+ Global Reach Recognized as
Cloud-Based Customers • Over 80 offices in Industry
and Worldwide 29 countries Leader
On-Premise • 2,500+ enterprise worldwide • Gartner:
Offerings customers • Strategic service Leader in APM
• 1,500+ SMB delivery magic quadrant
• Rapid startup and
payback customers • Forrester:
• 12 of top 20 “The leader in
US sites Web Experience
Management”
• Ovum:
“Game-changing”
3. Compuware APM Solution – Gomez SaaS Overview
Browser based
Cross-Browser Synthetic
Web Load Testing Real-User
Testing Monitoring
Monitoring
Understand if your Ensure websites and Identify, diagnose & Measure performance
website and m-site applications perform resolve website, m- directly from your
renders as expected optimally for your site, application & end-user’s browser &
across 500+ end-users under peak SMS issues across mobile device to
browsers/OS and traffic conditions devices, networks & evaluate EUE and its
5,000+ mobile device geographies impact on business
profiles results
4. The Application Performance Challenge:
The Cloud Has Arrived
The Application Delivery Chain
Cloud Customers
Private Public Browsers
Local
Data Center ISP
3rd Party/
Virtual/Physical Environment Cloud Services
DB App Web Load
Mainframe Servers Servers Servers Balancers Major
ISP
Storage
Network Content
Delivery
Networks
Web Mobile WAN
Services Components Optimization Mobile
Carrier
Devices
Employees Employees
5. The Answer: Adopt a Customer/User Point of View
The Application Delivery Chain
Test/monitor your app the way your users access it:
• What they do (key transactions)
• Where they do it (geographic locations)
• How they do it (browsers and mobile devices)
Prioritize and resolve issues Cloud Customers
Private Public
• Measure the business impact (users) Browsers
Local
Data Center • Isolate root causes ISP
3rd Party/
Virtual/Physical Environment Cloud Services
DB App Web Load
Mainframe Servers Servers Servers Balancers Major
ISP
Customer/user point of view
Storage
Network Content
Delivery
Networks
Web Mobile WAN
Services Components Optimization Mobile
Carrier
Devices
Employees Employees
6. Pinpointing Problems and Optimising Performance
The Application Delivery Chain
3rd Party/ Browsers
Load Cloud Services Local ISP and devices Users
Balancers
Web
Servers
Is it my
Mobile
Components Is it an Is it a Is it a
App
Servers
data ISP or the 3rd party
Internet
browser or
DB center? Internet?
Major provider? device?
Servers ISP
Storage
Mainframe
Network Content Delivery Mobile
Networks Carrier
7. Gomez Network: The World’s Most Comprehensive
Performance and Testing Network
Backbone Last Mile Cloud Virtual Test Bed Your Actual Users
Web Performance Web Performance High Volume Load Cross-Browser Testing Real User Monitoring
Management Management and Generation 500+ browser/ Worldwide, wherever
150+ locations Load Testing 6 locations OS combo’s your users are
150,000+ locations 5,000+ supported devices
8. What Makes Gomez Unique?
Only Unified View Across Entire Application Delivery Chain
Eliminate blind spots Optimize application performance Measure business impact
From the First Mile… …to the Last Mile
Cloud Custome
Browsers rs
Private Public Local
Data Center 3rd Party/ ISP
Virtual/Physical Cloud Services
DB Environment Web
App Load
Mainframe Servers Servers Servers Balancers Major
ISP
Storage Content
Network
Delivery
Networks
Web Mobile WAN
Service Component Optimization Mobile
s s Carrier
Employee Device
s Employees
s
Broadest Application, Most Actionable Fastest Time
Browser and Device Deep-Dive Diagnostics to Value
Support Reduce time Quick results for
Optimize performance
to resolution all stakeholders
and functionality
Business IT Ops
App Dev/QA
10. Who Uses Compuware’s End User Experience Monitoring in ANZ?
Media and Education Financial Government Health Travel Other
Entertainment Services
Tele-
communications
Utilities
Cloud Provider
Retail
11. Compuware APM Service and Support: Helping
You Progress to Higher Levels of APM Maturity
Your Success
YOUR NEEDS:
Issue
Implementation Skills Best Practices Resources Resolution
“How do we “How do we “How do we “Do we have “How do we
get value operate do things the people fix this
ASAP?” the tools?” the best way?” to do the job?” problem?”
How Compuware can help
Implementation Training & Expert Expert
Services Certification Guidance Personnel Support
• Install & • Online, • Evaluation • Managed • Service Desk
configure self-paced • Assistance services • Premium
• Workshops • Webinars • Knowledge • Role-based support (inc.
• Jumpstarts • On site transfer experts 24 x 7)
Editor's Notes
Last updated or created: April ‘11Key themes:You need to “sit where your customers sit” and view your application from their perspective.You need to adopt an outside-in viewYou need to do this regardless of what company or tool you useTalk trackThe answer to understanding and controlling the application delivery chain is to take a new view on your application: you need to adopt an outside-in, customer/user point of view. You need to “look back” at your application and infrastructure the same way your customers and users do: by operating and running it “from the outside in”What does this mean?<click to animate>It means you need to test and regularly monitor your application the same way your customers/user use it. So, you need to test and monitor: WHAT your users do – run the key transactions that are critical to your business WHERE they do it from – operate your application from the geographic locations that are important to your business. This will ensure that your users get a quality experience regardless of where they are located HOW they do it – if your users are accessing your app through a variety of browser and devices, and you need to do that, too. You need to test and monitor from all the browsers, operating systems, and mobile devices that you users are using.Once you detect a problem, you need to do two things: -- first, measure the business impact of the problem so you can prioritize it. How many users are affected by this? Is it a critical transaction or a less important one? Are my most important users affected or a second tier of users? Armed with this info you can prioritize the problem.-- second, isolate the root cause. Remember, the problem can be anywhere along the ADC. You need to find the root cause and fix it ASAPHow does Compuware help you do this?
Last updated or created: Sept ‘10Key themes:When a problem occurs in the Wed App Delivery Chain you need to be able to figure out where the root cause is.Talk trackYou need to be able to detect issues at any point in the WADC and resolve themThese issues come in four major areas:The browser or device – your application may be incompatible with a version of a browser or a mobile phone. You need to know this so you can resolve it.A third party provider – issues regularly occur with third parties who service your web application, such as CDNs, third party content providers, third party browser tags (such as Web analytic vendors), ad providers, cloud providers, etc. If these issues occur it will have a negative impact on your Web app and your brand.An ISP or the Internet – it’s very common for something to go wrong with an ISP or the Internet in general. If your Web app slows down you need to know if the problem is due to the Internet or something under your direct controlYour data center – Of course, many performance issues can occur directly in your own data center. You want to isolate and diagnose these as fast as possible.
Last updated or created: April ‘11Key themes:Four main things differentiate Gomez from other APM solutionsWe cover the entire application delivery chain – from the first mile to the last mile – We provide the broadest application browser and device supportWe offer the most actionable deep-dive diagnosticsThe fastest time to value for a broad set of usersTalk trackFour main things make Gomez unique.1 The only unified view across the entire application delivery chain – from the First Mile to the Last Mile. We eliminate blind spots all the way from the First Mile – your data center – to the Last Mile – your end user. We drive APM from an end user experience perspective, because that is the most important part of APM. This allows you to ensure your applications run optimally and measure the business impact of any issues so you can prioritize them properly.2. Support for the broadest set of applications, browsers, and devices. The Gomez solution works for literally every application, browser, and mobile device. This allows you to optimize performance and functionality for all your applications and users. This optimizes your total user experience and lets you satisfy the largest number of customers and users.3. Most actionable deep-dive diagnostics. When problems occur, Compuware provides the richest set of deep-dive diagnostics so you can isolate the root cause of any problems and resolve them rapidly. This reduces the time to resolution4. Fastest time to value for all stakeholders.Gomez provides value for three audiences – Line of Business, IT operations, and App Dev/QA – and it does so with implementation models that are quick. This provides rapid startup and payback
Last updated or created: April ‘11Key themes:Compuware is focused on your successCompuware has a range of service offerings to match your key needs for optimizing your website performance and qualityTalk trackYour success depends on five major areas, and Compuware has service offerings that match each one. Our overall focus is to help you progress to higher levels of APM maturity.Implementation – “How do we get value ASAP?” Compuware services start with implementation services to help you get the most value out of the product in the least amount of time. We can help you install and configure the solution, if you want. Compuware Workshops and Jumpstart programs can also get you up and running quickly.Skills – “How do we operate the tools?” Your people need to have the basic skills to know how to operate the Gomez platform. The Gomez platform is designed to be self-service, so it’s easy to learn and operate. To help you develop the skills you need, Compuware provides Training and Certification to ensure your team can get maximum value from your investment. Training and Certification includes:Online, self-paced training that is built into the Gomez platform and is provided as part of your subscription feeRegularly scheduled webinars that allow you to interact with experts. These are also included in your subscription fee.On-site training for your team. Compuware Trainers can deliver classroom-based training to large groups of your experts.Best practices – “How do we do things the best way?” Knowing how to operate the tools is essential, but it doesn’t ensure you know how to properly apply the tools in the optimal way. To do that, Compuware provides expert guidance that can evaluate your situation, assist you in mastering best practices, and transfer knowledge to your team. Resources– “Do we have the people to do the job properly?” Sometimes, an organization doesn’t have the people or time to properly optimize application performance. Other times, an organization may want to tap into the Compuware Consulting team’s expertise to deliver a high-profile or urgent project. For all of these situations, Compuware has both role-based experts to augment your team and managed services to perform a guardian, ongoing, watchdog type function.Issue resolution – “how do I fix this problem?” During the course of any day, you might experience a problem or an issue with Gomez. If you do, you can call our service desk for quick resolution. You can also buy our premium support, which gives you an even higher level of service, including 24x7Notes to the SpeakerPlease note that some of the items on this slide are included with a license or subscription, but not all. Some are optional services that require additional fees.
