The question is: “What will be hot in L&D in 2017?” On this webinar, learning industry veteran Don Taylor will be joined by Axonify’s CEO Carol Leaman to discuss three big corporate learning trends for the upcoming year.

1. 3 Corporate Learning
Trends to Watch in 2017
January 23, 2017

2. Housekeeping
#LearningTrends
@DonaldHTaylor
@CarolLeaman
@Axonify
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3. Featured Speakers:
Donald H Taylor
Chairman
Learning and
Performance Institute
DonaldHTaylor
Carol Leaman
CEO
Axonify
CarolLeaman

4. Today
1. Results for 2017
2. Micro learning’s continued success
3. Winners and losers
4. An emerging trend
5. What to expect in 2017
6. Three case studies

5. 1. Results for 2017

6. “What will be hot in L&D in 2017?”
• Fourth year
• Choose 1-3 options from 15
• 885 voters, 2,364 votes
• 60 countries
• 5 regions = 93% vote
• 7 countries = 74% vote
– UK
– US
– Australia
– New Zealand
– India
– The Netherlands
– Germany
21% 15%
33%
15%
8%

7. What do you think will be hot
in workplace L&D in 2017?
Question

8. What will be hot in workplace L&D in 2017?
• Artificial intelligence
• Collaborative/social learning
• Consulting more deeply with the business
• Curation
• Developing the L&D function
• Games/gamification
• Micro learning
• Mobile delivery
• MOOCs
• Neuroscience/cognitive science
• Personal knowledge mastery (PKM)
• Personalization/adaptive delivery
• Showing value
• Video
• Virtual and augmented reality
• Other
Fuel your people + Power your organizations | 8
Items in italics: new in 2017

9. Results 2017
(n) Figures in brackets = rank in 2016

10. Results 2017
(n) Figures in brackets = rank in 2016
69%
31%

11. Results 2017
(n) Figures in brackets = rank in 2016
Key points
• Personalization now #1
• #2 in 2015, 2016
• Increased votes from Aus&NZ (+9%), India (+6%)
• Big fall in votes for Collaborative – esp. in NA

12. Results 2017
(n) Figures in brackets = rank in 2016
Key points
• Personalization now #1
• Micro learning stays hot

13. Results 2017
(n) Figures in brackets = rank in 2016
Key points
• Personalization now #1
• Micro learning stays hot
• Technology stays hot
• Micro learning
• Virtual and augmented reality
• Mobile delivery
• Artificial intelligence

14. Results 2017
(n) Figures in brackets = rank in 2016
Key points
• Personalization now #1
• Micro learning stays hot
• Technology stays hot
• L&D is apparently interested in the business
• Consulting more deeply with the business
• Showing value

15. Results 2017
(n) Figures in brackets = rank in 2016
Key points
• Personalization now #1
• Micro learning stays hot
• Technology stays hot
• L&D is apparently interested in the business
• Consulting more deeply with the business
• Showing value
• Developing the L&D function

16. 2. Micro learning’s continued success

17. What do you understand by
micro learning
and how would you use it?
Question

18. Focus on micro learning
• What is micro learning?
– Beyond bite-sized and nuggets / Learning Objects
– Spaced learning
– Structured delivery
– Relevant to the learner (15% overlap between micro learning and personalization)
• Why now?
– More effective for organization: Faster time to competency
– More efficient for learner: Deal with knowledge decay
– It’s convenient: Delivery via mobile

19. 2016: when the world fell for micro learning
Year
AUS&NZ
EU
IND
NA
UK
2017
14.0%
10.0%
8.8%
11.2%
8.9%
2016
8.1%
6.4%
7.2%
12.6%
5.7%

20. 2016: when the world fell for micro learning
Year
AUS&NZ
EU
IND
NA
UK
2017
14.0%
10.0%
8.8%
11.2%
8.9%
2016
8.1%
6.4%
7.2%
12.6%
5.7%
Change
5.9%
3.6%
1.5%
-­‐1.4%
3.2%
In 2016, 12.6% of North American votes went to micro learning, far more than in other regions.
In 2017, every region showed a marked uptick in votes for micro learning apart from North America, where voting fell

21. Who voted for “Micro learning”?
UK
24%
NA
34%
AUS &
NZ
10%
IND
7%
EU
26%
Share of the overall
vote for micro learning
from each region
2016
North America 34%
Europe 26%
UK 24%
Australia & NZ 10%
India 7%

22. Who voted for “Micro learning”?
UK
24%
NA
34%
AUS &
NZ
10%
IND
7%
EU
26%
Share of the overall
vote for micro learning
from each region
UK
19%
NA
17%
AUS
& NZ
21%
IND
7%
EU
33%
2017
North America 17%
Europe 33%
UK 19%
Australia & NZ 21%
India 7%
2016
North America 34%
Europe 26%
UK 24%
Australia & NZ 10%
India 7%

23. 3. Winners and losers

24. Results 2015 – 2017

25. Results 2015 – 2017 personalization

26. 8.0%
9.0%
10.0%
11.0%
12.0%
13.0%
14.0%
15.0%
2017 2016 2015
Shares of Collaborative Learning and Personalized Delivery over Time
Collaborative/social learning
Personalization/adaptive delivery

27. 8.0%
9.0%
10.0%
11.0%
12.0%
13.0%
14.0%
15.0%
2017 2016 2015
Shares of Collaborative Learning and Personalized Delivery over Time
Collaborative/social learning
Personalization/adaptive delivery

28. 2017: The personal trumps the collective?
With the exception of Europe, the major regions showed a decided move away from collaborative/social learning
and towards personalization/adaptive delivery

29. 2017: The personal trumps the collective?
With the exception of Europe, the major regions showed a decided move away from collaborative/social learning
and towards personalization/adaptive delivery

30. 2017: The personal trumps the collective?
With the exception of Europe, the major regions showed a decided move away from collaborative/social learning
and towards personalization/adaptive delivery

31. Results 2015 – 2017: Winners

32. Results 2015 – 2017: 2 Winners
Micro learning and showing value are definite winners

33. Results 2015 – 2017: 2 Holding fast
Curation and video are unchanged since last year
Some increased interest in video in NA and AUZ&NZ

34. Results 2015 – 2017: 3 ½ Losers
Mobile delivery – from ‘hot’ to business-as-usual
Neuroscience/cognitive science, MOOCs
and
Developing the L&D function –
from
‘hot’
to
‘too
complex
to
use’

35. 4. An emerging trend

36. What trends would you
add to this list?
Question

37. “Other” word cloud

38. The ‘other’ option
enterprise
learning
strategy
work with the business to remove
organisational issues that inhibit
performance.
linking L&D strategy
to biz strategy
work-integrated
learning
learning integrated discretely into
daily work activities
business impact/
performance

39. Business impact: aspiration or ambition?
(n) Figures in brackets = rank in 2016

40. Business impact: aspiration or ambition?
(n) Figures in brackets = rank in 2016
16%
16% of those voting for showing value
also voted for
consulting more deeply with the business

41. Business impact: aspiration or ambition?
(n) Figures in brackets = rank in 2016
16%
16% of those voting for showing value
also voted for
consulting more deeply with the business
... but …
5%
Only 5% of those voting for showing value
also voted for
developing the L&D function

42. 5. What to expect in 2017

43. Hot technologies in 2017
Virtual reality (VR) #5
Augmented reality (AR) #5
Artificial intelligence (AI) #8
What is it?
Providing a compellingly
realistic alternative
environment (eg via a
headset)
Superimposing information on
the real environment (typically
through a hand held device)
Software that uses algorithms to
interpret data and make
apparently intelligent choices.
Use cases
Immersive language training
Flight simulation
Machine operation (eg
pharma)
Airline repair crews
Pre-RL life military training
Performance support
Choice of learning content
Choice of learning methods
Choice of timing of delivery
Current blockers
Cost of head sets
Cost of development
Skills to develop content
Development skills and smarts
Outlook for 2017
Too early for mass adoption
Take up in niche areas
Wider adoption than VR but
still not mass adoption
Some likely success driven by
software specialists, not L&D

44. Three trends for 2017
1) Personalization is #1
– … and collaboration is accepted as a ‘must have’
2) Technology is hot
– Micro learning – hot, but ….
– VR, AR, Artificial intelligence – which will deliver, and when?
– Mobile delivery – moving to business-as-usual
3) L&D courts the business (again)
– But commitment to upskilling?

45. 6. Three Case Studies

46. Introducing Axonify’s
Employee Knowledge Platform.
First time there is an end-
to-end solution that
focuses on employee
knowledge and ties it to
behavior and business
outcomes.

47. Employee Knowledge is More than Learning
Delivered through the interconnected and interdependent modules within
the Axonify Employee Knowledge Platform.
Growing Sustaining Sharing Applying Measuring

48. Sales Technique &
Product Promotion
- learning and
reinforcement
modules
Did they
demonstrate
knowledge on
upsell techniques?
Grow Sales of 2
Specific Products
by 30%
How it Works
1. Asking if
customer would
like to add X
2. Highlight
promotions

49. “We like this app. Our
consultants do too and
we believe that it not
only helps their product
knowledge, but their
confidence as well,
leading to better
performance.
- Ryan Garner, GSM Checkered
Flag Toyota, Virginia Beach, VA
“What I love about Axonify is that we’re using it to focus on
knowledge. Knowledge is the result of great learning practices and
Axonify is a great tool for that.”
Mia Phillips
National Manager of Dealer Education Strategy & Digital Solutions
25,000 5%
2
Application Results
Vehicles/Month
Increase in Sales
Increase in their
Sales
Satisfaction
Index (SSI)
US Dealer Reps
at 1500
Dealerships
Fuel your people + Power your organization | 49

50. “I know that Axonify has
positively impacted our
safety performance. It’s
a quick, simple way to
keep safety top of
mind.”
- DC Manager
“Feedback about the Axonify platform has been phenomenal and we
believe that it has been a significant contributing factor in our
improved performance and engaged associate base.”
Ken Woodlin, VP of Compliance, Safety & Asset Protection
Walmart Logistics
120 54%
75,000+ 72%
Distribution Centers
Employees Using
Axonify
Reduction in Safety
Incidents
Of Associates
stated that Axonify
helps them feel
safer on the job
Application Results
Based on 1600 responses
Fuel your people + Power your organization | 50

51. “Since I have been using
Axonify, I have felt more and
more comfortable
discussing the anatomy
with surgeons. It even
helped me prepare for a
vendor fair. It’s the best
application for continuous
learning.”
Ainsley Schroeder
Hernia Sales, Ethicon
“Axonify drives strategy execution through daily learning, resulting in
ore confident and successful sales reps.”
John Knoble
Worldwide Director of Learning, Ethicon
95% >50%
82%
Prefer Axonify
Learning Method
to Any Other
Feedback Increased Sales
Increased
Confidence &
Product
Knowledge
Voluntary
Participation
Fuel your people + Power your organization | 51

52. 3 Corporate Learning Trends to Watch in 2017: Q&A
Donald H Taylor
Chairman
Learning and
Performance Institute
DonaldHTaylor
Carol Leaman
CEO
Axonify
CarolLeaman
www.axonify.comhttp://donaldhtaylor.co.uk/

53. Thank you!