Why Do Employees Forget?

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How soon after a training session do employees start forgetting new information? Why does this happen and how can it change?

In a recent LinkedIn discussion, Charles Henderson asked the question, “In 10 words or less, why do you think learners forget what they’ve learned so quickly?” The question has since garnered over 900 responses.

Join Charles and our CEO Carol Leaman as they explore this question and also discuss what the latest in brain science has to offer on the problem of forgetting.

Get the Webinar recording here: www.axonify.com/forgetting

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  • Alice’s research
  • Alice’s research
  • Why Do Employees Forget?

    1. 1. Why Do Employees Forget?
    2. 2. Carol Leaman CEO Axonify Charles Henderson L&D Professional Agenda & Speakers • The question “Why Learners Forget so Quickly?” • The analysis • What the latest in brain science tells us • An example • Q&A
    3. 3. Key Takeaways 1. Insight into what the L&D community thinks about why learners forget 2. The latest in brain science and what it tells us about learning retention Axonify Confidential3
    4. 4. Charles Henderson L&D Professional
    5. 5. Axonify Confidential
    6. 6. Axonify Confidential6 10 words or less turned into 47,379!
    7. 7. Axonify Confidential Maybe it’s the request to keep comments to 10 words or less. Maybe it’s the northern hemisphere summer down-time that gives some LinkedIn members more opportunity to contemplate this kind of question. I think it’s more likely that this is a question that cuts deeply into the psyche of educators and trainers. The Performance Improvement Blog Dr. Stephen Gill Co-Founder of Learning to be Great
    8. 8. Analysis of Reponses from the L&D Community 900+ responses analyzed!
    9. 9. Analysis of Reponses from the L&D Community Occurrence: At what point in the learning process do respondents believe the mistakes and failures which lead to “forgetting” occur?
    10. 10. Poll #1 At what point in the learning process do you believe retention problems occur? A. Pre-Training B. During Training C. Post-Training D. Not Related to Training
    11. 11. Pre-Training 4% Intra-Training 58% Post-Training 32% Not Related to Training 6% At what point do we believe that retention problems occur?
    12. 12. Some Common Themes • Poor facilitation • Boring or lecture-only delivery • Lack of attention- getting stories • Unmotivated learners • Overwhelming amount of material Axonify Confidential12 Intra-Training 58%
    13. 13. Some Common Themes • Lack of immediate application of the skills and knowledge learned • “Use it or Lose it” • Lack of reinforcement Axonify Confidential13 Post-Training 32%
    14. 14. Analysis of Reponses from the L&D Community Responsibility: Which party or parties do the respondents believe are responsible for retention failures?
    15. 15. Poll #2 What do you believe is the main reason for lack of retention? A. The Curriculum B. The Facilitator C. The Learners D. Organizational Leadership
    16. 16. Learners 22% Facilitator 20% Curriculum 34% Leadership/Ac countability 24% What do we believe to be the main reason for lack of retention?
    17. 17. Carol Leaman President & CEO Axonify
    18. 18. Employees aren’t remembering and applying what they need to know to do their jobs and it is expensive. The Fundamental Truth
    19. 19. The Forgetting Curve
    20. 20. Traditional Corporate Learning
    21. 21. 21 Let’s start with the brain.
    22. 22. Scientists know more about the brain and memory than ever before.
    23. 23. Brains Need a Break from Continuous Input Emotional Events Get Our Attention We Process “Gist” before Details We Are Incapable of Multi-Tasking Posner’s Theory of Attention
    24. 24. 24 3Cognitive strategies that can be used to improve memory.
    25. 25. 25 3Cognitive strategies that can be used to improve memory. Repeated Retrieval Spacing Deep Encoding
    26. 26. Repeated Retrieval Repeated retrieval is more effective for long term retention than repeated study.
    27. 27. 0.18 0.38 0 0.05 0.1 0.15 0.2 0.25 0.3 0.35 0.4 Study Repeated Retrieval ProportionRecalledFact: Repeated retrieval leads to better learning
    28. 28. Fact: Retrieval practices produce better learning 0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 Study Repeated Study Concept Mapping Retrieval Practice ProportionCorrect Source: 2011 study by Jeffrey D. Karpicke, Department of Psychological Sciences, Purdue University
    29. 29. Spacing Long-term retention is improved as the spacing between repetitions increases.
    30. 30. Fact: Spaced (vs. crammed) practice leads to better learning 0.55 0.72 0.78 0.62 0.93 0.97 0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 0.9 1 0 4 12 %Recalled Intervening Items Re-Study Condi on Retrieve Condi on ProportionRecalled
    31. 31. Fact: Spaced (vs. crammed) practice leads to better learning 0.55 0.72 0.78 0.62 0.93 0.97 0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 0.9 1 0 4 12 %Recalled Intervening Items Re-Study Condi on Retrieve Condi on ProportionRecalled
    32. 32. Deep Encoding The more deeply and meaningfully you process information, the more likely you are to remember it.
    33. 33. Fact: Deep encoding leads to better retention 0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 Case Rhyme Sentence ProportionRecognized Source: Craik & Tulving, 1975 Level of Processing
    34. 34. Take Home Messages 1. Spacing combined with retrieval leads to better learning 2. Practicing retrieval is particularly beneficial to learning when it: • is followed by feedback • occurs multiple times • requires effort 3. Retention is better when information is processed deeply.
    35. 35. Axonify Confidential35 Incorporating Brain Science into Corporate eLearning: • Retrieval Based Learning • Spaced Repetition • Bite-sized Learning
    36. 36. Retrieval Practices (Questioning Format) Spaced Repetition (Interval Reinforcement) The Next Generation of Corporate eLearning
    37. 37. Add Engagement…. Badges Prizes Constant Feedback Timed Play Surprise Elements Increasing Difficulty Goals Community Recog- nition Peer Visibility Leaderboards – Individual & Team Avatars Game Choice Achievement Levels Question Styles Personalized Social Fun Rewarding …to maximize learning
    38. 38. Results
    39. 39. Bottom-Line Results at Pep Boys LOSS PREVENTION HEALTH & SAFETY
    40. 40. Learning woven into the workday, driving behavioral change, resulting in improved financial performance. Content Reinforcement • Personalized • Gamified • Social Learning Retention Operational Transfer Behavioral Change Cultural Shift Bottom-Line Results • Reduction in Shrink • Reduction in Safety Incidents • Increase in Sales • Improved Service
    41. 41. Thank you Learn more: Axonify.com

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