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1. STR 581 Capstone Final Examinations, Part One
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STR 581 Capstone Final Examinations, Part One (Latest)
1. Because practical considerationsmake job tryoutsfor all candidates
infeasible, it is necessary to __________ the relative level of job performancefor
each candidateon the basis of available information.
• predict
• accept
• assign
• abandon
2. Some studies indicate the best approach for transformationalchange may
have the chief executiveofficer create an atmosphere for change
• but let others decide how to initiate change
• and begin establishing a vision
• but carefully set limits for the program
• and establish a reward system

2. 3. Which of the followingis a desirable strategy for managersaiming to reduce
the negative consequencesof rumors?
• Initiating disciplinary action against the employeewho started the
rumor
• Encouragingemployeesto communicatetheir concernsand suggestions
• Creating a moreinformalcommunication environmentatthe workplace
• Refusingto commenton issuesthat appear to be controversial and
unfair
4. A project can be segmented into which of the following?
• Work packages
• Success markers
• Sub-jobs
• Events
5. Which of the followingis an element that addresseselimination of waste
under lean production?
• Group plantloadingtechnology
• Minimized run times
• Production ahead of demand
• Kanban production controlsystem
6. The CivilRights Act of 1991 offered whatfor victims of unintentional
discrimination?
• race norming

3. • adverseimpact
• affirmativeaction
• monetary damagesand jury trials
7. Active listening requires:
• summarizingallareas of the performance-interview feedback
discussion.
• verbal communicationsonly
• summarizingonly the areas of agreement
• interruptionsto get your pointacross
8. Which of the followingis ISO 14000 primarilyconcerned with?
• Time management
• Quality management
• Environmentalmanagement
• Continuousimprovementmanagement
9. Training that result in ______ is costly because of the cost of training (which
proved to be useless) and the cost of hampered performance.
• negative transfer of training
• applicability of training
• reinforcementof training
• simulation of training

4. 10. Asa university student, your institution’ssocial principlesand practices
reflect on you, as a stakeholder, in the organization. Therefore, it is your right
to question how these practices should be evaluated in relation to the social
issues that the school is addressing. If your university providesjob-share
programs, buildsa day-care facility, and only usesrecycled paper, it could be
said to be ________.
• fulfillingits social obligation
• socially image conscious
• socially responsive
• socially aware
11. Accordingto the job characteristics model, autonomy isdefined as the
degree to which
• a job requires completion of a whole and identifiable piece of work
• a job has an impact on the lives or work of other people
• a job generates direct and clear information about performance
• a job providesthe worker freedom, independence, and discretion
12. Which of the followingis considered a major process flow structure?
• Lean Manufacturing
• Project
• Lead Time
• Fabrication
13. An exampleof control criteria that can be used in any situation is ________.

5. • employeesatisfaction
• average time to processpaperwork
• client requests completed per hour
• number of calls taken per day
14. What can affirmativeaction assist organizationsin achieving that diversity
initiatives cannot?
• Maximizingcreativity
• Maximizingworkforcecommitment
• Correctingspecific problems of the past
• Increased productivity
15. Adoration of a charismatic leader by followerscan lead to
• greater understandingof the company mission
• difficulty in developinga successor
• a competitive work environment
• limiting suggestions of fixes and improvements
16. Which of the followingis considered an organizationalblueprint, which
prescribes the quantity and time frame for when each end productwill be
assembled?
• WBS(Work Breakdown Structure)
• MRP (Material RequirementsPlan)
• ERP (EnterpriseResourcePlanning)

6. • MPS(Master Production Schedule)
17. In performingaSWOT analysis, which of the followingwould be
considered as a threat?
• Lack of a strategic plan
• Competitors
• Recognized brand
• Increased productdemand
18. When an employeevolunteersto run a canned food drive, this is an
exampleof
• employeehappiness
• employeeproductivity
• organizationalcitizenship behavior
• job satisfaction
19. Conflictscan be resolved by withdrawingfrom them or suppressingthem.
This conflict-managementtechnique is known as________.
• compromising
• forcing
• accommodating
• avoiding

7. 20. Sam Meyersmanagesa telemarketing call center. He has 20 employees
workingfor him who are displeased with the way he yells and threatens to
terminate them for what they see as small issues. Which kind of power is Sam
usingto get the job done?
• Reward power
• Referentpower
• Coercivepower
• Legitimate power
21. In _____, workershave been fired for refusingto quit smoking, for living
with someone withoutbeing married, drinkingacompetitor’s product,
motorcycling, and other legal activities outsideof work.
• invasion of privacy
• lifestyle discrimination
• defamation
• constructivedischarge
22. Mary arrivesat her new job. Beforeshe can begin actually doingthe work,
she mustcomplete a series of activities includingrole playingand virtual
reality interactions. What typeof training method doesMary’snew employer
use?
• Simulation
• Information presentation
• On-the-job training
• Organizational development

8. 23. Which of the following is oneof Dr. Eli Goldratt'srulesof production
schedulingfor optimized production technology?
• Utilization and activation of a resourceare not the same.
• If you lose an hour at a bottleneck it is better than making scrap.
• An hour saved at a bottleneck operation does not increase the process
flow.
• Do not allow bottlenecks to govern the flow of the line.
24. Deming’sPDCA (plan, do, check, and act) cycle underlieswhat inherentSix
Sigma principle?
• Standard deviation
• Project management
• Controlcharting
• Continuousimprovement
25.________ refersto an individual’sbelief that he or she is capable of
performingatask.
• Emotionalcontagion
• Self-determination
• Self-efficacy
• Affect intensity
26.____________ isthe biggest hurdleto overcomein a pay-for-performanceplan.
• Inflation

9. • Merit-pay increases
• Salary cap performancelevel
• Compensation equation
27. In order to maketheir firm a learning organization, managersshould
• avoid the use of cross-functionalteams
• penalizemistakes
• reinforceinterdependenceand reduceboundaries
• increase the degree of departmentalization
28. Duringthe implementation of a project, which of the followingshould be
the primary focusof a consultingfirm?
• Peoplemanagementskills
• Application of the learningcurvetheory
• The correct project software
• Tools and materials availability
29. The concept that some leadership attributes will work in somesituations
but not in others can be described by the
• leadership effectivenesstheory
• behavioral theory
• contingency theory
• tactical theory

10. 30. Which of the followingstatements is true with regard to the effectiveness
of tactics?
• All tactics are equally effective with regard to upward influence.
• Individualsfrom collectivist culturesare typically more likely to usesoft
tactics that reflect personal power.
• Soft tactics are less effective than hard tactics when used individually
• The combination of a soft tactic with reasonable persuasion is more
effective than a combination of two hard tactics.
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