More than Just Lines on a Map: Best Practices for U.S Bike Routes
Ict Operations 3.0 Overview Eng 03
1. I chose the name "IT operation 3.0" reading the book "The World Is Flat" by Thomas L. Friedman. In the book, Friedman thinks to Globalization 3.0 as a product of a convergence of 3 main factors: flattening powers, collaboration new technology and offshoring. Globalization 3.0 is different than the previous Globalization periods (1.0 and 2.0) when the main drivers were: countries, companies and governments. In my opinion, Information Technology is a cause and an effect of “ Globalization 3.0 ” , at the same time. I ’ m working on the forecasting of Globalization 3.0 impact on IT service management, especially for IT operations.