Talent Transformation in ICT
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Talent Transformation in ICT

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This was a presentation made by BPAP President Benedict Hernandez on 27 March 2012 to the American Chamber of Commerce of the Philippines.

This was a presentation made by BPAP President Benedict Hernandez on 27 March 2012 to the American Chamber of Commerce of the Philippines.

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Talent Transformation in ICT Talent Transformation in ICT Presentation Transcript

  • TALENT TRANSFORMATIONAMCHAM ICT CommunityMarch 27, 2012
  • 638,000DIRECT EMPLOYMENT 20112.2 MillionDIRECT & INDIRECT EMPLOYMENT 2011 1
  • 1.3 MillionSTRETCH TARGET: DIRECT EMPLOYMENT 20164.5 MillionSTRETCH TARGET: DIRECT & INDIRECT EMPLOYMENT 2016 2 View slide
  • 92%-95%OF JOB APPLICANTS DO NOT MAKE IT20% 30%GRADUATING STUDENTS GRADUATING STUDENTSCAPABLE WILLING 3 View slide
  • 1.1 MillionEMPLOYEES TO BE RECRUITED & TRAINED OVER 5 YEARS580,000NEEDED IN ADDITION TO CURRENT TALENT SUPPLY OVER 5 YEARS 4
  • 250,000ITWSP POTENTIAL ADDITIONAL SUPPLY OVER 5 YEARS7/10OF ITWSP SCHOLARS GET EMPLOYED 2 ROI IN MONTHS IN SALARY TAXES 5
  • 200,000HIGHER EDUCATION-BASED INTERVENTIONS TALENT ADD OVER 5 YEARS:GCAT, SMP, ADEPT, EMERGING SERVICES, E-LEARNING PROGRAMS, OTHERS20%PASS RATE ON GCAT AMONGST 45 SCHOOLS 6
  • 125,000CAREER MARKETING TARGET ADDITIONAL SUPPLY OVER 5 YEARS50%TARGET INCREASE IN WILLINGNESS 7
  • 50,000IT/BPO ASSOCIATE PROGRAM TARGET YIELD OVER 5 YEARS~800,000HIGH SCHOOL GRADUATES WHO DO NOT START/COMPLETE COLLEGE 8
  • 1PHILIPPINES MARKET LEADING POSITION IN CRM832,000CRM WORKFORCE OPPORTUNITY IN 5 YEARS 9
  • 222,000FTE SIZE OF PHILIPPINE IT/BPO NON-VOICE 20111.6MFTE SIZE OF INDIA IT/BPO NON-VOICE 2011 VS. PHILIPPINES; 10
  • 580,000ADDITIONAL SUPPLY WE ARE SOLVING FOR13NUMBER OF BPAP STAFF TODAY 11
  • 612MEMBER COMPANIES (DIRECT & INDIRECT) COMPRISING BPAP225VOLUNTEERS IN VARIOUS TALENT IPPP PROGRAMS 12
  • 27BPAP, ACPI, CCAP, GDAP, HIMOAP, PSIA STAFF TODAY55STAFF BY END 2012 13
  • 25NEEDED COMPANY STRATEGIC PARTNERS FOR TALENT PROGRAMS1UNIFIED & HARMONIZED EFFORT AT TALENT TRANSFORMATION 14
  • 2016: Base Case vs Accelerated Case increases jobs from 3.1 million to 4.5 million Vs Base Philippines IT-BPO industry Recession Case, US$ billion proof Accelerated 22% Case adds 25% from 2012 to 26% 17% 2016:  1.3 million jobs 2008 2009 2010 2011E Low Case Base Case Accelerated  $14B 2016 2016 Case 2016 export % of revenue GDP 3.7% 4.4% 4.7% 5.4% 5.2% 6.9% 8.6%  ₱295B Direct taxes on jobs 372K 423K 525K 640K 680K 900K 1.3M wagesIndirect jobs 930K 1,057K 1,312K 1,600K 1,700K 2,250K 3.2M What’s At Stake? Export Revenues US$15 billion US$20 billion US$25 billion Jobs 2.4 million 3.1 million 4.5 million • Direct: 0.7M •Direct: 0.9M •Direct: 1.3M • Indirect: 1.7M •Indirect: 2.2M •Indirect: 3.2M Taxes on Wages ₱820 billion ₱995 billion ₱1,290 billion • Direct: ₱328B •Direct: ₱398B •Direct: ₱516B • Indirect: ₱492B •Indirect: ₱597B •Indirect: ₱774B
  • Achieving $25Bn by 2016 will require BPAP todrive favorable outcomes across multiple areas Widen & deepen human capital by scaling Strengthen Philippine attractiveness as an Industry-Public-Private-Partnership (iPPP) investment destination through our Programs advocacy activities  Attract & train 1.1Million talents over 5 years  Favorable legislative & regulatory environment  includes executive & specialized skills  Competitive & predictable fiscal  Scale talent development programs incentive regime  Make IT-BP careers aspirational  Competitive cost structure Talent Ecosystem Road Map 2016 Achieve Roadmap 2016 Goals by Build PH IT-BP brand globally Marketing leading cross-sectoral efforts Role of through marketing programs and BPAP  CRM: strengthen market  Harnesses, leads, & harmonizes Branding cross-sector involvement & leadership, attain leadership investment in Roadmap 2016 in UK, ANZ markets programs  HIM, F&A, HR, Multi-lingual:  Leads the design & program global market leadership management of iPPPs  IT, CP, Engineering Services:  Official & credible voice of the industry double market share
  • Road Map 2016 Year 1Talent DevelopmentProgram 2011 Accomplishments Target 2012(Target 2011)GCAT 19,500 tested 250,000 college graduating students in 2012 •17,000 students and 2,500 •Assumes with CHED and ICTO funding(10,000 tested - fit employees •GCAT with other interventions will increase hitto available •negotiated 50% discount rate from 5-8% to 10-12%.funding) •intensive and nationwide marketing and coordinationI-TWSP 65K trained, 47 near hires Additional 65k trained/47k employed in H2 employed by June 2012 2012(₱350M in •₱400M in government funding for •Equivalent funding targeted for the 2nd half ofgovernment near-hire training and 2012funding; 60,000 •₱50M for Trainers’ trainingtrained, 42,000hired)Service Approved 21-unit SMP by CHED Pilot SMP with 6 schools. (no funding)Management •Program created by industry and Pilot SMP to SUCs with 500 teachers (if funded academe, by SUCs)(New program •Submitted and approved by CHEDadded in 2011) in record time (4 months) 17
  • Road Map 2016 Year 1Talent Development Program 2011 Target 2012 (Target 2011) Accomplishments AdEPT Completed 2 T3s run, 3 Revise Curriculum and methodology by April; new partner schools •Conduct 6 T3 runs with at least 10 new partner (Continue AdEPT added schools. program with new •500 teachers in schools indicated in the hub/next partner schools) wave cities. (SUCs) by Dec (with funding) Service Technology Initial curriculum developed • Complete program by late 2012 Management by UP-ITTC • Present to CHED for approval (Introduce new program) 18
  • Road Map 2016 Year 1Talent Development: New Programs for 2012Program Target 2012TESDA Trainers’ Training • Utilize P50M funding from TESDA • Train 1,800 trainers in various TESDA IT-BPO programsEmerging Services • Complete program/curriculum for the following: F&A, Healthcare, ITO (with approval from CHED and TESDA)Associate Degree • Grade 11 & 12 content in K-12 curriculumExecutive Development • Complete Executive Development programIndustry Standard – • Similar to GCAT, complete study of voice assessment standardVoice AssessmentCareer Marketing • Multi-media campaign • 4 Career Caravans / Conventions with SUCs (with funding from SUCs/CHED)eLearning • Complement teacher-led interventions with eLearning solutions to achieve better scale, reach and standardized delivery of instruction 19
  • Industry Talent Transformation: 3 Phases Phase 1: Multi-sectoral effort formation & harmonization Government IT-BPO companies BPAP Academe Associations 20
  • Industry Talent Transformation: 3 Phases Phase 2: Program/Solution Design & Pilot Government Industry Consortium BPAP-Led IT-BPO Academe companies 21
  • Industry Talent Transformation: 3 Phases Phase 3: Full Deployment & Scale BPAP’s role: Industry Consortium • Drives to industry standards BPAP-Led • Evolves industry standards • Works with government agencies IT-BPO Companies • Facilitate deployment challenges Community Academe 22
  • IT-BPO Consortium & Partners Growing Company Name C GCAT Strategic SMP Strategic Partner AdEPT Strategic AP Strategic ED Strategic STM Strategic o Partner Partner Partner Partner PartnerIBM x x x x xAccenture xHP xStream xSutherland x xTTSI xStellar Philippines x -Pointewest Tech. Corp xWNS Global Services Inc G x CSerco (intelenet) Global G x x CS i[24]7 Inc xTeamAsia S xPrimesoft Philippines Inc G x CFirst Advantage Phils. x xAccess Worldwide G x x x x CABM Global G CHSBC S x x xDeltek Systems (Philippines) S xUbiquitous Technologies Phils. T 3Inc, (Sitel Philippines Corp. A x x x x dEdulynx Corp A x dMicrosoft Phils. Inc. G x x x CIntelenet Global Services x x -HR Mall/ Silkroad x x -PWC SDC ManilaADP Philippines, Inc. xConvergys Corporation S xTeledevelopmet G x CF&A Hub xBPO International xMagellan Solutions xPhoenix One x 23
  • Service Management Support Needed – Industry Professors Proposed Pilot Project Academic Institutions, SY 2012-13, SY 2013-14 Class Modality Participating Schools (30 students per No. of Students class) HEI Specialization Track 1. Far Eastern University East Asia 1 30 1. Jose Rizal University 4 120 1. MAPUA Institute of Technology 4 120 1. Polytechnic University of the 4 120 Philippines 1. Southern Luzon Technology 2 60 Foundation Sub-totals 15 450 K to 12 Junior College 1. Asia Pacific College 2 60 1. Manila Times College 2 60 1. Don Bosco College 3 90 Sub-totals 7 210 Total 22 660 IT-BPO Company Support Required •25 Industry Professors needed initially. •Each to teach 1 class for 18 weeks (one semester) – 3 hours of class time per week. •Industry Professors will teach and train teachers in the process. 24
  • Thank You 25