This was a presentation made by BPAP President Benedict Hernandez on 27 March 2012 to the American Chamber of Commerce of the Philippines.

1. TALENT TRANSFORMATION
AMCHAM ICT Community
March 27, 2012

2. 638,000
DIRECT EMPLOYMENT 2011
2.2 Million
DIRECT & INDIRECT EMPLOYMENT 2011
1

3. 1.3 Million
STRETCH TARGET: DIRECT EMPLOYMENT 2016
4.5 Million
STRETCH TARGET: DIRECT & INDIRECT EMPLOYMENT 2016
2

4. 92%-95%
OF JOB APPLICANTS DO NOT MAKE IT
20% 30%
GRADUATING STUDENTS GRADUATING STUDENTS
CAPABLE WILLING
3

5. 1.1 Million
EMPLOYEES TO BE RECRUITED & TRAINED OVER 5 YEARS
580,000
NEEDED IN ADDITION TO CURRENT TALENT SUPPLY OVER 5 YEARS
4

6. 250,000
ITWSP POTENTIAL ADDITIONAL SUPPLY OVER 5 YEARS
7/10
OF ITWSP SCHOLARS GET EMPLOYED
2
ROI IN MONTHS IN SALARY TAXES
5

7. 200,000
HIGHER EDUCATION-BASED INTERVENTIONS TALENT ADD OVER 5 YEARS:
GCAT, SMP, ADEPT, EMERGING SERVICES, E-LEARNING PROGRAMS, OTHERS
20%
PASS RATE ON GCAT AMONGST 45 SCHOOLS
6

8. 125,000
CAREER MARKETING TARGET ADDITIONAL SUPPLY OVER 5 YEARS
50%
TARGET INCREASE IN WILLINGNESS
7

9. 50,000
IT/BPO ASSOCIATE PROGRAM TARGET YIELD OVER 5 YEARS
~800,000
HIGH SCHOOL GRADUATES WHO DO NOT START/COMPLETE COLLEGE
8

10. 1
PHILIPPINES MARKET LEADING POSITION IN CRM
832,000
CRM WORKFORCE OPPORTUNITY IN 5 YEARS
9

11. 222,000
FTE SIZE OF PHILIPPINE IT/BPO NON-VOICE 2011
1.6M
FTE SIZE OF INDIA IT/BPO NON-VOICE 2011 VS. PHILIPPINES;
10

12. 580,000
ADDITIONAL SUPPLY WE ARE SOLVING FOR
13
NUMBER OF BPAP STAFF TODAY
11

13. 612
MEMBER COMPANIES (DIRECT & INDIRECT) COMPRISING BPAP
225
VOLUNTEERS IN VARIOUS TALENT IPPP PROGRAMS
12

14. 27
BPAP, ACPI, CCAP, GDAP, HIMOAP, PSIA STAFF TODAY
55
STAFF BY END 2012
13

15. 25
NEEDED COMPANY STRATEGIC PARTNERS FOR TALENT PROGRAMS
1
UNIFIED & HARMONIZED EFFORT AT TALENT TRANSFORMATION
14

16. 2016: Base Case vs Accelerated Case
increases jobs from 3.1 million to 4.5 million
Vs Base
Philippines IT-BPO industry Recession Case,
US$ billion proof Accelerated
22% Case adds
25% from 2012 to
26% 17%
2016:
 1.3 million
jobs
2008 2009 2010 2011E Low Case Base Case Accelerated  $14B
2016 2016 Case 2016 export
% of revenue
GDP 3.7% 4.4% 4.7% 5.4% 5.2% 6.9% 8.6%  ₱295B
Direct taxes on
jobs 372K 423K 525K 640K 680K 900K 1.3M wages
Indirect
jobs 930K 1,057K 1,312K 1,600K 1,700K 2,250K 3.2M
What’s At Stake?
Export Revenues US$15 billion US$20 billion US$25 billion
Jobs 2.4 million 3.1 million 4.5 million
• Direct: 0.7M •Direct: 0.9M •Direct: 1.3M
• Indirect: 1.7M •Indirect: 2.2M •Indirect: 3.2M
Taxes on Wages ₱820 billion ₱995 billion ₱1,290 billion
• Direct: ₱328B •Direct: ₱398B •Direct: ₱516B
• Indirect: ₱492B •Indirect: ₱597B •Indirect: ₱774B

17. Achieving $25Bn by 2016 will require BPAP to
drive favorable outcomes across multiple areas
Widen & deepen human capital by scaling Strengthen Philippine attractiveness as an
Industry-Public-Private-Partnership (iPPP) investment destination through our
Programs advocacy activities
 Attract & train 1.1Million talents over 5 years  Favorable legislative & regulatory
environment
 includes executive & specialized skills
 Competitive & predictable fiscal
 Scale talent development programs
incentive regime
 Make IT-BP careers aspirational
 Competitive cost structure
Talent Ecosystem
Road
Map
2016
Achieve Roadmap 2016 Goals by Build PH IT-BP brand globally
Marketing
leading cross-sectoral efforts Role of through marketing programs
and
BPAP  CRM: strengthen market
 Harnesses, leads, & harmonizes Branding
cross-sector involvement & leadership, attain leadership
investment in Roadmap 2016 in UK, ANZ markets
programs  HIM, F&A, HR, Multi-lingual:
 Leads the design & program global market leadership
management of iPPPs  IT, CP, Engineering Services:
 Official & credible voice of the industry double market share

18. Road Map 2016 Year 1
Talent Development
Program 2011 Accomplishments Target 2012
(Target 2011)
GCAT 19,500 tested 250,000 college graduating students in 2012
•17,000 students and 2,500 •Assumes with CHED and ICTO funding
(10,000 tested - fit employees •GCAT with other interventions will increase hit
to available •negotiated 50% discount rate from 5-8% to 10-12%.
funding) •intensive and nationwide marketing
and coordination
I-TWSP 65K trained, 47 near hires Additional 65k trained/47k employed in H2
employed by June 2012 2012
(₱350M in •₱400M in government funding for •Equivalent funding targeted for the 2nd half of
government near-hire training and 2012
funding; 60,000 •₱50M for Trainers’ training
trained, 42,000
hired)
Service Approved 21-unit SMP by CHED Pilot SMP with 6 schools. (no funding)
Management •Program created by industry and Pilot SMP to SUCs with 500 teachers (if funded
academe, by SUCs)
(New program •Submitted and approved by CHED
added in 2011) in record time (4 months)
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19. Road Map 2016 Year 1
Talent Development
Program 2011 Target 2012
(Target 2011) Accomplishments
AdEPT Completed 2 T3s run, 3 Revise Curriculum and methodology by April;
new partner schools •Conduct 6 T3 runs with at least 10 new partner
(Continue AdEPT added schools.
program with new •500 teachers in schools indicated in the hub/next
partner schools) wave cities. (SUCs) by Dec (with funding)
Service Technology Initial curriculum developed • Complete program by late 2012
Management by UP-ITTC • Present to CHED for approval
(Introduce new
program)
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20. Road Map 2016 Year 1
Talent Development: New Programs for 2012
Program Target 2012
TESDA Trainers’ Training • Utilize P50M funding from TESDA
• Train 1,800 trainers in various TESDA IT-BPO programs
Emerging Services • Complete program/curriculum for the following: F&A, Healthcare,
ITO (with approval from CHED and TESDA)
Associate Degree • Grade 11 & 12 content in K-12 curriculum
Executive Development • Complete Executive Development program
Industry Standard – • Similar to GCAT, complete study of voice assessment standard
Voice Assessment
Career Marketing • Multi-media campaign
• 4 Career Caravans / Conventions with SUCs (with funding from
SUCs/CHED)
eLearning • Complement teacher-led interventions with eLearning solutions to
achieve better scale, reach and standardized delivery of instruction
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21. Industry Talent Transformation: 3 Phases
Phase 1: Multi-sectoral effort formation & harmonization
Government
IT-BPO
companies BPAP Academe
Associations
20

22. Industry Talent Transformation: 3 Phases
Phase 2: Program/Solution Design & Pilot
Government
Industry
Consortium
BPAP-Led
IT-BPO
Academe
companies
21

23. Industry Talent Transformation: 3 Phases
Phase 3: Full Deployment & Scale
BPAP’s role: Industry
Consortium
• Drives to industry standards BPAP-Led
• Evolves industry standards
• Works with government
agencies
IT-BPO
Companies
• Facilitate deployment
challenges
Community Academe
22

24. IT-BPO Consortium & Partners Growing
Company Name C GCAT Strategic SMP Strategic Partner AdEPT Strategic AP Strategic ED Strategic STM Strategic
o Partner Partner Partner Partner Partner
IBM x x x x x
Accenture x
HP x
Stream x
Sutherland x x
TTSI x
Stellar Philippines x
-
Pointewest Tech. Corp x
WNS Global Services Inc G x
C
Serco (intelenet) Global G x x
C
S i
[24]7 Inc x
TeamAsia S x
Primesoft Philippines Inc G x
C
First Advantage Phils. x x
Access Worldwide G x x x x
C
ABM Global G
C
HSBC S x x x
Deltek Systems (Philippines) S x
Ubiquitous Technologies Phils. T
3
Inc,
(
Sitel Philippines Corp. A x x x x
d
Edulynx Corp A x
d
Microsoft Phils. Inc. G x x x
C
Intelenet Global Services x x
-
HR Mall/ Silkroad x x
-
PWC SDC Manila
ADP Philippines, Inc. x
Convergys Corporation S x
Teledevelopmet G x
C
F&A Hub x
BPO International x
Magellan Solutions x
Phoenix One x
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25. Service Management Support Needed – Industry Professors
Proposed Pilot Project Academic Institutions, SY 2012-13, SY 2013-14
Class
Modality Participating Schools (30 students per No. of Students
class)
HEI Specialization Track 1. Far Eastern University East Asia 1 30
1. Jose Rizal University 4 120
1. MAPUA Institute of Technology 4 120
1. Polytechnic University of the 4 120
Philippines
1. Southern Luzon Technology 2 60
Foundation
Sub-totals 15 450
K to 12 Junior College 1. Asia Pacific College 2 60
1. Manila Times College 2 60
1. Don Bosco College 3 90
Sub-totals 7 210
Total 22 660
IT-BPO Company Support Required
•25 Industry Professors needed initially.
•Each to teach 1 class for 18 weeks (one semester) – 3 hours of class time per week.
•Industry Professors will teach and train teachers in the process.
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26. Thank You
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