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Global Services Conference 2012


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Welcome to the next generation of the services economy — where we have technology and business processes enmeshing with each other on a global scale — to unlock business value.

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Global Services Conference 2012

  2. 2. Welcome to the 7th AnnualBUILDING AND SUSTAINING
  3. 3. THEME UNIQUEBUILDING AND SUSTAININGEXCELLENCE IN GLOBAL SERVICES DIFFERENTIATORSWelcome to the next generation of the services economy — where FOCUS ON GLOBAL SOURCINGwe have technology and business processes enmeshing with each GSC has always maintained a sharp focus on theother on a global scale — to unlock business value. Global sourcing of strategy and practice of global sourcing coveringthese services have gone beyond the paradigms of large scale both ITO and BPOoutsourcing, offshoring, distributed global delivery, managedservices, and such other mechanisms. Various models, old and new, FOCUSED ON OUTSOURCING PARTNERSHIPSwill coexist to make this a reality; the scope is inherently global and The primary focus is on nurturing outsourcingthe returns are implicitly valuable. partnerships between buyers and service providers and creating win-win relationships between themBeginning with in-sourcing and often shared services, organizationswent on to outsourcing, co-sourcing, and finally co-creatingcompetencies with service providers. The new rules for the services HIGHLY INTERACTIVE & DISCUSSION BASEDorganization are to consolidate and standardize delivery; to balance Sessions are not canned presentations; they are highlyinternal, external, and virtual capabilities; and to manage services interactive with the audience. The audience RoI islike a portfolio. These are the essential steps to building and enriched through these peer-level discussions of livesustaining excellence in services. situationsGlobal Services Conference 2012 will focus on how to build andsustain excellence in services. This strategy is the key to enterprise PRACTITIONER-DRIVEN CONTENTservices, enterprise transformation, and aligning that transformation All of GSC content is conceived by sourcing practitionersto drive competitive advantage to companies. Companies are looking to be delivered to a peer-level audienceto access data and knowledge in a better way and to leverage thematurity of the services organization that has been in place to drivebetter business value.
  4. 4. AUDIENCE @ GSCThe audience at GSC is unique and represents the best mix of qualifiedbuyers, providers and influencers. Over 150 Over 25 Over 2,000 DELEGATES SPEAKERS ONLINE VIEWERS Over 75 Over 25 Over 30 BUYERS/USERS INFLUENCERS GLOBAL PROVIDERS2011 BY TITLE 2011 BY INDUSTRY 23% 13% 22% 6% 41%11% 17% 25% 28% CEO/CIO/CTO/CFO/CSO More than $5 B President/SVP/EVP/VP/AVP 16% $1 B - $5 B Director - Sourcing/IT/LoB/Corp. $500 M - $1 B GM/Manager - Sourcing/IT/LoB/Corp. $100 M - $500 M Others Allied Less than $100 M2011 BY REVENUE 2011 BY BUDGET 9% 13% 6% 23%35% 12% 3% BFS/Fin. S $100 M and above 9% Business Services 13% 6% $25 M - $100 M Insurance $10 M - $ 25 M 2% Life-sciences 6% $5 M - $10M 14% 9% Hi-Tech/IT/Software/ISVs $1 M - $5M 23% 6% 7% 2% Telecom/Comm. Related $500K - $1 M Govt./Education $250K - $500K  Manufacturing/CPG/Retail $100K - $250K Travel & Transportation Not Disclosed
  5. 5. ROLE OF GSC AUDIENCE● Create Strategy & Set Goals● Authorize Service Provider Partnerships/Signs Contracts● Evaluate, Specify Service Providers/Create Shortlist● Select or Manage Outsourced Enabling Technologies● Selecting/Negotiating with Vendors/Partners/Providers● Manage Contracts/SLAa/Relationships● Determine Needs (Own Business Process)● Establish or Manage Budget● Consultant/AdvisorCOMPANIES AT GSCACE Group Citibank J.P. Morgan Pitney Bowes Inc. ACE Insurance Citigroup J&J PR Newswire Association LLCAetna City of New York Johnson & Johnson Group PrudentialAIG City of Santa Clara JP Morgan Chase PublicisAllianz Life City University of NY KeyBank Purdue PharmaAmeriprise Comverse KeyCorp RPO (Citi Group)Applied Materials Credit Suisse KPMG International SAPARTstor Deutsche Bank Life Masters Schering-PloughAssurant DOW JONES M. Fried Store Fixtures State University of New YorkAstra Zeneca Duetsche Bank Marsh Inc Stevens Institute of TechnologyAT&T Edifice Mass Mutual Financial Group StratosAXA Equitable Elance Merck Synapse Group IncAxis Group Fairmont Capital  MetLife TD Canada TrustBancolombia Group Farmers Insurance MGI The HartfordBank of America Fidelity Microsoft Corporation The HartfordBNY Mellon Flushing Manors Moelis Capital Partners The McGraw-Hill CompaniesBank of Tokyo-Mitsubishi Footstar Morgan Stanley The World BankBiomet Forrester Research MSP Co ThunderbirdBlackRock FTV Capital MTA -NYC Transit Time Inc.BNY Mellon GE Energy Novartis UBSBristol-Myers Squibb GE Money Novartis Biomedical Research UBS Investment BankBurberry General Atlantic LLC NYC Dept of Correction  UPSCA GFI Group NYC Dept of Health Gloria Jeans NYSE WachoviaCheckFree Gomez Enterprises Pace University WACHOVIA BANKCIGNA Guy Carpenter PepsiCo Wells FargoCiti Venture Capital HSBC Pfizer Inc. Wolters Kluwer
  6. 6. CONFERENCE PROGRAM COLOR CODE SESSION TYPE MINUTES PERCENTAGE Conference Sessions 575 Minutes 62% Networking Breaks 220 Minutes 24% Featured Sessions 125 Minutes 14% SCHEDULE PLENARY SESSIONS (AM) 07:30 – 08:00 AM Breakfast & Registration 08:00 – 08:10 Welcome Note 08:15 – 09:00 Keynote: Building & Sustaining Excellence in Global Organization 09:00 – 09:50 C-Panel: Building & Sustaining Excellence in Global Sourcing 09:55 – 10:15 Featured Session – Platinum Sponsor 10:15 – 10:30 Coffee & Networking Break TRACK I BUILDING EXCELLENCE This track deals with best-in-class ideas that are fundamental to building excellence in the services model 10:30 – 11:15 Mastering The Art & Science of Global Sourcing 11:15 – 11:30 Featured Session – Gold Sponsor 11:30 – 12:15 Monitoring & Managing Supplier Risk 12:15 – 12:30 PM Featured Session – Gold Sponsor 12:30 – 01:30 LUNCHEON 01:30 – 02:15 Seeking Value Through New Service Delivery Locations 02:15 – 02:30 Featured Session – Gold Sponsor 02:30 – 03:15 Excellence In Shared Services 03:15 – 03:30 Coffee & Networking Break 03:30 – 04:15 Setting-up A High Performance PMO/Governance TRACK II SUSTAINING EXCELLENCE Next practices in global sourcing of services that differentiate and sustain excellence in services 10:30 – 11:15 Understanding Next Generation Sourcing Models 11:15 – 11:30 Featured Session – Gold Sponsor 11:30 – 12:15 Developing and Retaining Topnotch Talent 12:15 – 12:30 PM Featured Session – Gold Sponsor 12:30 – 01:30 LUNCHEON 01:30 – 02:15 Managing The Global Locations Portfolio 02:15 – 02:30 Featured Session – Gold Sponsor 02:30 – 03:15 Sourcing Platform-Based Services 03:15 – 03:30 Coffee & Networking Break 03:30 – 04:15 Beyond SLAs – Benchmarking & Customer Satisfaction SCHEDULE PLENARY SESSIONS (PM) 04:15 – 05:15 PM Closing Keynote Address 05:15 – 05:30 Closing Remarks 05:30 – 07:30 Cocktail & Reception
  7. 7. SPONSORSHIP OPPORTINITIESThere are various sponsorship options designed to meet marketers objectives that include - ThoughtLeadership, Branding & Awareness, Influential Marketing and Lead/Interest generation:Sponsorship packages designed for: Global Services Providers, Regional Service Providers,Countries, Country Associations, Trade & Investment Promotions Agencies, Solution Providers andothers allied to the outsourcing field.A few standard options are: Platinum Gold Silver Associate Lunch Reception Breakfast & Coffee Breaks Delegate Kit/Bag Lanyard/Badge GSC Webinars Conference Guide Conference e-Book Other Standard and Custom OptionsSPONSORSHIP BENEFITSThere are variety of benefits associated with Global Services Conference 2012. A few sponsorshipbenefits are listed below (Not Limited): ● Allows you to meet face-to-face and address your potential customers currently/considering sourcing ● Builds a platform to position thought leadership ● Creates avenues for branding and awareness - prior to the event, on-site and post-event ● Generates qualified leads through complete registration & attendee list with analysis ● Instills confidence in your clients and contacts by maintaining a strong presence ● GSC is unique as it attracts highly engaged sourcing professional who are subscribers and readers of Global Service Magazine, website and various media vehicles that keeps them connected round the year ● Global Services is the first and only leading outsourcing media house with the largest opt-in subscriber base of over 115,000 - Stand to benefit from the widest outreach program deployed for GSC2012. CONTACT INFORMATION SATISH GUPTA GARY BINDRA HEAD OF SALES & MARKETING MANAGER – INTERNATIONAL SALES E-mail: E-mail: Mobile: +91 987 199 7785 Mobile: +91 991 040 1911
  8. 8. REGISTRATION Outsourcing Services Buyer Outsourcing Service Provider/Other REGULAR FEE: $695.00 REGULAR FEE: $1495.00 For Special Offers Visit Registration Includes: • Full day of conference sessions, track sessions and keynote lectures • On-site and vaulted conference materials • Breakfast, Lunch, Refreshment, Networking breaks & Cocktail Reception For Registration queries please call: 1.516.277.1108 or write to: Dawn Walton Niketa Chauhan