Unit 1


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Introduction to the Security Industry

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Unit 1

  1. 1. Section 1: Introduction To The Security Industry Section Overview Words to Know Who needs a security licence? General Duties and Responsibilities Etc.
  2. 2. Introduction to the Security Industry Section Overview The Private Security and Investigative Services Act, 2005 (PSISA) regulates the private Security industry. The PSISA was proclaimed into force on August 23, 2007 to help professionalize the security industry, increase public safety and ensure practitioners receive proper training and are qualified to provide protective services. The PSISA and its regulations govern the way the private security industry operates in Ontario. The Training and Testing Regulation made under the PSISA came into force on April 15, 2010. All security guards must fulfill the mandatory requirements of the Training and Testing regulation in order to be eligible to apply for a license.
  3. 3. Words to Know access routesthe ways in and out of a building or site clientthe owner or landlord at the place where you are working confidentialprivate datafacts or information to detectto notice, to become aware of to deterto prevent or discourage to enforceto make sure that a rule or regulation is followed to evacuateto empty, to get people to leave an area evidenceanything that proves something or gives a reason for believing something guidanceadvice or information for solving a problem or difficulty hazarddanger illegalagainst the law to inspectto look at carefully intrudersomeone who has entered an area where they are not supposed to be procedureway of doing things responsibilitysomething that you must do, watch over or take care of responsiblein charge and likely to take the blame if anything goes wrong restrictedlimited to only certain people, not for the general public sitethe place where you are guarding
  4. 4. Who needs a security guard licence? Individuals are required to have a security guard licence if they perform work, for remuneration, that consists primarily of protecting persons or property. This includes but is not limited to bodyguards, bouncers and loss prevention personnel, and more generally speaking, individuals who patrol premises.
  5. 5. General Duties & Responsibilities Observing and reporting Deterring and detecting crime Keeping good public relations Responding to emergencies Controlling access and using alarm systems Patrolling Controlling traffic Finding and reporting safety hazards
  6. 6. Essential Skills Conflict resolution Knowledge of telecommunications (ie. two-way radios, cell phone, pager) Radio and emergency telephone procedures Site safety and emergency procedures Alarm response Bomb threat detection Theft and vandalism prevention Report writing Effective oral communication skills Ability to problem solve and make decisions Critical thinking Job task planning and organization Significant use of memory Computer skills Continuous learning and training Powers of arrest Use of force principals
  7. 7. Confidentiality Keeping secret things secret is called confidentiality. Part of your job is to protect information, so you don’t want to be the cause of an “information leak.” As a security guard you are placed in a position of trust and must always act in ways that keep that trust. Guards often carry keys and have access to areas that other people cannot enter. Because of your duties you will see and hear many things that you must keep secret or share only with certain members of the company or with others in the security department. It is very important that you do not talk about these things with other people.
  8. 8. Standard Operating Procedures Standard operating procedures cover company policies and ways of doing things. These relate to all sites in the company. These may include expectations such as dressing neatly, being honest and treating the public politely. They may also tell about company rules as well as health and safety issues for the workplace.
  9. 9. Post Orders Post orders are sometimes called standing orders. They are the procedures and rules for a specific area or post. They may vary from area to area within the company. Each post has its own post orders. Post orders are your most important reference. They tell in detail what is involved in your job. Here are some things that post orders may include: contact numbers for emergency personnel where the post is what hours the shifts are how and when to do patrols when to lock and unlock doors how to report problems, etc. specific instructions about what to do in an emergency such as a bomb threat, a fire, intruders, injured employees what to do if there is a power failure, flood, or equipment breakdown, etc. special duties, such as deliveries, and when to perform them rules about who you should let into your area and how you should control the entrance
  10. 10. Post Orders continued Be sure to carefully read all updates or changes in your post orders. Sometimes you may see that something is missing from your post orders or that something needs to be changed. You should report these things to your supervisor or manager. You will also receive memos or notices with special instructions that are not included in your post orders. These may be for a specific event or a situation that will only last for a short time, such as an open house. Your post orders will also outline the way in which you are expected to do your duties. You may be given a fixed post where you stand or sit in one place or you may be expected to do patrols where you check a certain area on foot or in a vehicle.
  11. 11. Security Contracts A licensed firm sells security services on a contract basis. The client who hires for service will issue a contract outlining security roles and responsibilities to be followed. The security staff works for the security agency and not directly for the property owners.
  12. 12. Take Care of Yourself Three very important things that can help you to learn better are: Get a good night’s sleep – it’s hard to learn when you’re tired. Eat healthy foods – the healthier you are, the better everything works…including your brain. Exercise – even a walk around the block can help to clear your head and prepare you for studying, or give you a break while studying.
  13. 13. Remember, a security guards hours can be long and at times you can expect to work up to 84hrs a week. You work as a team, succeed as a team and fail as a team. Communication and common sense is the key to being successful in this industry.
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