1) The document discusses the concept of organizational excellence and provides attributes that excellent organizations possess. It emphasizes developing a bias for action, proximity to customers, autonomy, and treating employees well. 2) The document argues that excellence is achieved through constant improvement and committing to excellence in all aspects of work. It also notes that excellence is a divine attribute that Muslims should strive for. 3) Examples of excellent organizations and leaders are provided to show attributes like sticking to the core business, having a loose-tight structure, and empowering employees. The document encourages learning from others to achieve excellence.

1. In
the
Name
of
Allah
Most
Beneficent
Most
Merciful

2. A
Search
for
Organizational
Excellence
W
E
L
C
O
M
E
t o

3. ExcellencExcellenc
eesuperiority: great merit, eminence,the quality or state of being
outstanding and superior an award for excellence in photography
outstanding feature: a feature or respect in which somebody or
something is superior and outstanding
Excel: to be superior to, exceed, to have better status, to be
superior to [From LATIN: ex:up; celes: high]

4. Before
Achieving Excellence
We must develop the ability
to see things differently

5. Perceived differently the world appears different
This earth and sky appear different

6. ParadigParadig
mmA paradigm is the way you see the world,
the way you see the universe, the way
you see your role in the world.
A conceptual framework within which a theory
or view is constructed

7. Excellent Load Management
10 Times the length of vehicle
Main Abdullah Haroon Road

8. Excellent Parking at Empress Mkt.
(Oh, Vicky, What a Mess)

9. Excellent Medicine
(Complete Vigour in Just One Dose)

10. Excellent Police Kiosk?
Sidewalk Encroachment near Governor House
Main Abdullah Haroon Road

11. Less than
Excellent
Workmanship
“Chata Hai
Mindset”

12. To learn to
Do
Things
Differently
(Naturally, for the better)

13. The formula is the same
Know 1 edge
S kill s
a++i+ude

14. ImprovementImprovement
1. getting or making better: the process of making
something better or of becoming better
• an improvement on her past performance
2. change or addition: a change or addition that makes
something better
Microsoft® Encarta® Reference Library 2003. © 1993-2002 Microsoft Corporation.

15. Where
does
constant
improvement
lead
to?

16. ExcellencExcellenc
eeis
getting the job
done well.

17. ExcellencExcellenc
ee
really amounts to
AN INCREDIBLE COMMITMENT
A SENSE OF URGENCY
A LOVE FOR THE PRODUCT, THE CUSTOMER
AND THE PEOPLE YOU WORK WITH EVERYDAY

18. Excellenc
Excellence is not achieved by moderation.
It is achieved by radical action,
a sense of continuous urgency
to solve the problem,
and then afterward
to see that it remains solved

19. Why Practice Excellence?
Because it is a Divine Attribute1.
We created man
in an excellent mould
(Al-Qur’an 95:4)

20. Why Practice Excellence?
Because the Holy Prophet encouraged it
2. ALLAH has DECREED
That for everything there is
A BETTER WAY
So when you kill in battle,
DO IT IN THE BEST WAY
And when you slaughter (an animal) in sacrifice
DO IT IN THE BEST WAY,
So everyone of you should sharpen his knife
And let the slaughtered animal die comfortably
(Sahih Muslim, Sunan Abu Dawood, al-Tirmidhi, ibn Majah, al-Nasai)

21. Why Practice Excellence?
3. Because it is the Wisdom of Ages
Achieve Excellence
For it endears us
to the world

22. Why Practice Excellence?
4. Because the poet-philosopher said so:
How sad your poverty, of borrowed thoughts and actions
Have you not access to your own self- excellence

23. Why Practice Excellence?
5. Because it differentiates man from other animals
MAN IMPROVES,
animals do not
MAN PROGRESSES,
animals do not
MAN INVENTS EVER MORE COMPLICATED TOOLS,
animals do not
MAN CREATES MATERIAL AND SPIRITUAL WEALTH,
animals do not
MAN BUILDS CIVILIZATIONS
animals do not

24. REFLECTION
BY Lin Yutang, The Importance of Things
There are perhaps finer animals with better forms
and nobler structures:
Like the horse, with finer muscles;
Like the lion, with a finer sense of smell;
Or a greater sense of loyalty like the dog;
Or better vision like the owl;
Or a better sense of direction like the homing pigeon;
With greater thrift, discipline and capacity for hard work, like
the ant;
With a sweeter temper like the dove or the deer or dolphin
More patience and contentment like the cow
Better singers like the lark
And better dressed beings like the peacock

25. BUT, GRANTED THAT
The ants are more rational and better disciplined beings than
us, they still do not have a library or a museum
Any time, the elephants can invent a giant telescope, or
discover a variable star, or predict a solar eclipse, or seals can
discover the science of calculus, or beavers can cut the
Panama Canal. I will hand them the championship as masters of
the world.
Beavers build houses, but in no way differently or better now
than they did 5000 years ago. Ants and honey bees provide
food for winter, but in the same way as they did in the time of
Solomon who referred the sluggard to them as patterns of
patience.

26. Man is not the only animal
who labors, but he is the only one
who improves his workmanship

27. How doesHow does ExcellenceExcellence
come into our organizationcome into our organization
SIMPLY
By being better than the others are
By surpassing them
By being distinct, meritorious, eminent
And as perfect as possible

28. PEOPLE
ConstantINNOVATION
CareofCUSTOM
ERS
LEADERSHIP
MBWA
Excellence
The
Simple
Scheme

29. JUST ONE DAY
OF “MBWA”*
Management By Wandering
Around
Tom Peters, author of “In Search of Excellence”

30. The 8 Attributes of Excellence
1. A bias for action
2. Proximity to the customer
3. Autonomy & entrepreneurship
4. Productivity through people
5. Hands-on; value-driven
6. Sticking to the core
7. Simple form, lean staff
8. Simultaneous loose-tight properties

31. 1.A Bias for Action:
“Do it, fix it, try it.”
When there is a problem,
put people together in a room
Don’t let them come out
Until there is a solution.
And then implement it.

32. 2. Proximity to the Customer
Excellent organizations learn
from the customers they serve
They listen intently, regularly
and then implement what they learn.
They provide unparalleled
quality, service and reliability

33. 3. Autonomy & Entrepreneurship
Foster many leaders and innovators
throughout the organization
and develop loose networks.
“No short reins – lots of creativity.”
Encourage practical risk-taking
and support good tries: “make sure you
generate a reasonable number of mistakes.”

34. 4. Productivity Through People
Treat the rank and file as the source of quality
and productivity: No we vs. them attitudes
Walk the talk: when you say “our people are our
Most important resource, mean it.”
RESPECT THE INDIVIDUALS
REGARD EVERYONE AS A SOURCE OF IDEAS
Do not regard capital investment as the
basic source of efficiency improvement.

35. 5. Hands-on; Value-driven
“The basic philosophy and values of
an organization have far more to do with
its achievements than do technological
or economic resources, organizational
structure, innovation and timing.”
Thomas Watson, CEO, IBM

36. 6. Sticking to the Core
Never acquire a new business
You don’t know how to run.
Odds for excellence favor those
Who stay close to the work they know

37. 7. Simple Form, Lean Staff
The structural forms
of excellent organizations
are elegantly simple
Lean top-levels
Happy lower levels

38. 8. Simultaneous loose-tight properties
Both centralized and decentralized
… autonomy down to the basic level
And yet fanatic centralism
around core values

39. We must look at the leadersWe must look at the leaders
(those who are ahead of us)(those who are ahead of us)
And ask 3 questionsAnd ask 3 questions
But Before we startBut Before we start
TO SURPASS OTHERSTO SURPASS OTHERS

40. 1.Why are they where they are?
2.What are they doing that
we should also be doing?
3. How can we do those things?

41. The Fact of the Matter
THERE
IS
A
BETTER
WAY
I t
Fin
d
I s
Do
To
Hav
e

42. Was there anything
really new
in today’s
presentation?
Or was it just a repetition of the obvious?

43. The Last Question?
How Would You
Like to be
Remembered
in History?

44. As one who did things badly
or
As one who did
Things excellently?

45. Thank
You