The Furniture Bank saw significant improvements across key performance indicators after implementing changes. They increased the number of clients served each month from less than 100 to 200, and the amount of recycled furniture per month grew from 35 to 60.5 metric tonnes. Appointments moved from a 6-8 week wait to being available the same week. Efficiencies like computerized inventory management and electronic record keeping led to standard working hours and better storage. Developing supply sources and reducing product handling further streamlined operations.

1. Furniture Bank Operations