360 Feedback  Evaluations Created by Jon DeWolfe Boise State University
What will be covered <ul><li>What is 360 Feedback? </li></ul><ul><li>Can 360 Feedback be effective for you? </li></ul><ul>...
What is 360 Feedback? <ul><li>360 feedback/multirater feedback is the assessment of employees by supervisors, subordinates...
Can 360 Degree Feedback Be Effective For You? <ul><li>Do you have the proper foundation for a successful program? </li></u...
How to Create the Correct Survey <ul><li>Define what you want to evaluate </li></ul><ul><li>Be Specific with your question...
Setup, Train, Connect  to Succeed <ul><li>Setup </li></ul><ul><li>Training, Training, Training </li></ul><ul><li>Connectio...
Why we Train, and then Train Again <ul><li>Employees do not know how to give or interpret constructive feedback </li></ul>...
3 Different Ways to Administer <ul><li>Send managers or certain individuals to an outside consultancy firm. </li></ul><ul>...
Implementing Survey <ul><li>Anonymity and Confidentiality </li></ul><ul><li>Constructive Comments vs. Suggestions for Impr...
How it works <ul><li>Likert Scale </li></ul><ul><li>Open-Ended Questions </li></ul><ul><li>Distribution </li></ul><ul><li>...
Problems with Surveys <ul><li>Performance Appraisals </li></ul><ul><li>Individual Appraisals </li></ul><ul><li>Boycott of ...
Nestle North America Real World Example
Nestle North America <ul><li>Kim Jeffery, CEO of Nestle Perrier  </li></ul><ul><li>He was a very demanding type manager on...
Nestle North America <ul><li>Time for a change </li></ul><ul><li>Brought in a consultant to handle surveys and interviews ...
Nestle North America <ul><li>Subordinates were so intimidated by Jeffery that they weren’t coming to him with problems and...
Nestle North America <ul><li>Reaction and Plan of Action </li></ul><ul><li>He says he’s better now-fewer outbursts and mor...
Let’s Give It A Try How Do You Rate?  <ul><li>Let’s take a few minutes and really evaluate how this process can work.  </l...
How Do You Rate? <ul><li>Evaluate person #1 </li></ul><ul><li>Take 2nd Sheet of Paper </li></ul><ul><li>Evaluate person #2...
How Do You Rate, Cont. ? <ul><li>Place all surveys in a pile face down </li></ul><ul><li>Administer surveys to appropriate...
Summary <ul><li>Training and planning is key </li></ul><ul><li>Action plan for dealing with feedback </li></ul><ul><li>Use...
Readings & Websites Of Interest <ul><li>Software </li></ul><ul><li>http://www.360-degreefeedback.com/ </li></ul><ul><li>ht...
Books <ul><li>Maximizing the value of 360-degree Feedback… By Tornow and London </li></ul><ul><li>The Art and Science of 3...
Bibliography <ul><li>Nowack, Kenneth M., Hartley, Jeanne. 1999,  How to Evaluate Your 360 Feedback Efforts.  Training & De...
Bibliography Cont. <ul><li>Frisch, Michael H.  2001, Going Around in Circles  with ‘360’ Tools: Have They Grown Too Popula...
Bibliography Cont.  <ul><li>Rosti Jr, Robert T., Shipper, Frank. 1998, A Study of  the Impact of Training in A Management ...
Bibliography Cont.  <ul><li>Pollack, David M. Pollack, Leslie J. 1996, Using 360  Feedback in Performance Appraisal.  Publ...
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  • 360 Feedback New

    1. 1. 360 Feedback Evaluations Created by Jon DeWolfe Boise State University
    2. 2. What will be covered <ul><li>What is 360 Feedback? </li></ul><ul><li>Can 360 Feedback be effective for you? </li></ul><ul><li>Creating the Survey </li></ul><ul><li>How it works </li></ul><ul><li>Real World Example </li></ul><ul><li>Let’s Give it a Try </li></ul><ul><li>Summary </li></ul><ul><li>Readings List </li></ul>
    3. 3. What is 360 Feedback? <ul><li>360 feedback/multirater feedback is the assessment of employees by supervisors, subordinates, peers, and in some cases customers. </li></ul><ul><li>Used as a developmental tool </li></ul>
    4. 4. Can 360 Degree Feedback Be Effective For You? <ul><li>Do you have the proper foundation for a successful program? </li></ul><ul><li>One Size does not fit all </li></ul><ul><li>What are our objectives of feedback? </li></ul><ul><li>Ask yourself, can you handle the feedback? </li></ul>
    5. 5. How to Create the Correct Survey <ul><li>Define what you want to evaluate </li></ul><ul><li>Be Specific with your questions </li></ul><ul><li>Determine how results will be published </li></ul><ul><li>Test, Revise, Finalize </li></ul>
    6. 6. Setup, Train, Connect to Succeed <ul><li>Setup </li></ul><ul><li>Training, Training, Training </li></ul><ul><li>Connection of the Process </li></ul>
    7. 7. Why we Train, and then Train Again <ul><li>Employees do not know how to give or interpret constructive feedback </li></ul><ul><li>Coaches </li></ul><ul><li>Feelings and Emotions </li></ul>
    8. 8. 3 Different Ways to Administer <ul><li>Send managers or certain individuals to an outside consultancy firm. </li></ul><ul><li>Contract out </li></ul><ul><li>Internet/Intranet Based “In House” </li></ul>
    9. 9. Implementing Survey <ul><li>Anonymity and Confidentiality </li></ul><ul><li>Constructive Comments vs. Suggestions for Improvement </li></ul><ul><li>Voluntary vs. Mandatory </li></ul>
    10. 10. How it works <ul><li>Likert Scale </li></ul><ul><li>Open-Ended Questions </li></ul><ul><li>Distribution </li></ul><ul><li>Collection </li></ul>
    11. 11. Problems with Surveys <ul><li>Performance Appraisals </li></ul><ul><li>Individual Appraisals </li></ul><ul><li>Boycott of Survey </li></ul>
    12. 12. Nestle North America Real World Example
    13. 13. Nestle North America <ul><li>Kim Jeffery, CEO of Nestle Perrier </li></ul><ul><li>He was a very demanding type manager on purpose </li></ul><ul><li>his style had been used in past, by his predecessor </li></ul>
    14. 14. Nestle North America <ul><li>Time for a change </li></ul><ul><li>Brought in a consultant to handle surveys and interviews with senior management </li></ul><ul><li>Revelations of intimidation, temper problems, and firing power </li></ul>
    15. 15. Nestle North America <ul><li>Subordinates were so intimidated by Jeffery that they weren’t coming to him with problems and ideas for fear of his temper. </li></ul><ul><li>Self Reflection. “I was mad at myself when I heard, I know the right way to do things. I thought I was seen as the regular guy. I didn’t realize the impact my words had on people.” </li></ul>
    16. 16. Nestle North America <ul><li>Reaction and Plan of Action </li></ul><ul><li>He says he’s better now-fewer outbursts and more effort to get managers working together. </li></ul><ul><li>He stresses that nobody can be perfect, but can change most problems with help and personal action plans. </li></ul><ul><li>Final verdict: “With one or two lapses, I’m told I’ve done very well.” </li></ul>
    17. 17. Let’s Give It A Try How Do You Rate? <ul><li>Let’s take a few minutes and really evaluate how this process can work. </li></ul><ul><li>Evaluate yourself based on the questions given </li></ul><ul><li>Take a name from pile </li></ul>
    18. 18. How Do You Rate? <ul><li>Evaluate person #1 </li></ul><ul><li>Take 2nd Sheet of Paper </li></ul><ul><li>Evaluate person #2 </li></ul>
    19. 19. How Do You Rate, Cont. ? <ul><li>Place all surveys in a pile face down </li></ul><ul><li>Administer surveys to appropriate people </li></ul><ul><li>Allow 5 minutes for reading and thought </li></ul><ul><li>Discussion </li></ul><ul><li>Surprised from results? </li></ul><ul><li>Are you prepared? </li></ul>
    20. 20. Summary <ul><li>Training and planning is key </li></ul><ul><li>Action plan for dealing with feedback </li></ul><ul><li>Use as a developmental tool </li></ul><ul><li>Focus the survey on core competencies </li></ul><ul><li>Adjust your attitude from the beginning, this process will make you a better manager </li></ul>
    21. 21. Readings & Websites Of Interest <ul><li>Software </li></ul><ul><li>http://www.360-degreefeedback.com/ </li></ul><ul><li>http://www.boothco.com/ </li></ul><ul><li>http://www.3dgroup.org/what_feed.html </li></ul><ul><li>http://www.softscape.com/home.htm </li></ul><ul><li>http://www.panoramicfeedback.com/ </li></ul>
    22. 22. Books <ul><li>Maximizing the value of 360-degree Feedback… By Tornow and London </li></ul><ul><li>The Art and Science of 360 Feedback By Lepsinger and Lucia </li></ul><ul><li>The Thin book of 360 Feedback: A Manager’s Guide By Collins </li></ul>
    23. 23. Bibliography <ul><li>Nowack, Kenneth M., Hartley, Jeanne. 1999, How to Evaluate Your 360 Feedback Efforts. Training & Development . Vol. 53, Issue 4 </li></ul><ul><li>Atwater, Leanne, Waldman, David. 1998, Accountability in 360 Degree Feedback. HR Magazine , Vol. 43, Issue 6. </li></ul>
    24. 24. Bibliography Cont. <ul><li>Frisch, Michael H. 2001, Going Around in Circles with ‘360’ Tools: Have They Grown Too Popular For Their Own Good?. Human Resource Planning. Vol. 24, Issue 2 </li></ul><ul><li>Bracken, David W., Summers, Lynn, Fleenor, John. 1998, High-Tech 360. Training & Development , Vol. 52, Issue 8 </li></ul>
    25. 25. Bibliography Cont. <ul><li>Rosti Jr, Robert T., Shipper, Frank. 1998, A Study of the Impact of Training in A Management Development Program Based on 360 Feedback. Journal of Managerial Psychology . Vol. 13, Issue ½ </li></ul><ul><li>O’Reilly, Brain, Furth, Jane. 1994, 360 Feedback Can Change Your Life. Fortune . Vol. 130, Issue 8 </li></ul>
    26. 26. Bibliography Cont. <ul><li>Pollack, David M. Pollack, Leslie J. 1996, Using 360 Feedback in Performance Appraisal. Public Personnel Management . Vol. 25, Issue 4 </li></ul><ul><li>Bracken, David W., Summers, Lynn, Fleenor, John. 2001, 360 Feedback From Another Angle. Human Resource Management Vol. 40, Issue 1 </li></ul>

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