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1. uc Use Case Helpdesk
Sistem
Helpdesk Team
Manager
Technical Support
Create Ticket
Assign Ticket
Resolve TIcket
Change Status
Ticket
Read All Ticket
View Report
Use Case HelpDesk andComplainHandling System

2. class ERD HELPDESK
customers
i dcustomer
al amat
T el p
emai l
PIC
sel esperson
customerproduct
ti me
i p
l og_emai l s
i demai l
i dti cket
emai l to
emai l cc
emai l bcc
emai l subj ect
message
emai l status
senddate
l og_ti ckets
i d
sl a
reporteddate
reportedby
tel p
emai l
probl emsummary
probl emdetai l
ti cketstatus
assi gnee
assi dnedate
pendi ngby
pendi ngdate
resol uti on
resol vedby
resol veddate
cl osedby
cl oseddate
changes
changeby
changedate
l og_users
i duser
ti me
i p
browser
l og
news
i d
newsdate
ti tl e
detai l
createdby
createdon
expi red
proj ects
proj ecti d
proj ectname
i dcustomer
del i verybegi n
del i veryend
i nstal l begi n
uatbegi n
uatend
bi l l startdate
bi l l duedate
warrantyperi od
contractstartdate
contractperi od
sl a
sl ai d
namasl a
responseti me
resol uti onti me
sl awarni ng
ti ckets
i d
ti cketnumber
sl a
i dcustomer
reporteddate
reportedby
tel p
emai l
probl emsummary
probl emdetai l
ti cketstatus
assi gnee
assi dnedate
pendi ngby
pendi ngdate
resol uti on
resol vedby
resol veddate
cl osedby
cl oseddate
documentedby
documenteddate
users
i d
username
password
l evel
ful l name
emai l
tel p
emai l _code
ti me
confi rmed
i p
Memi l i ki
i dcustomer
i dcustomer
i dcustomer
i dcustomer
i d
i d sl a
sl a
resol vedby
username
i d
i dti kect
Memi l i ki
Memi l i ki
Memi l i ki
i d
i duser
EntityRelationsShipDiagram(ERD) HelpDesk andComplainHandlingSystem

3. act ActivityDiagram Assign Ticket
SistemManager/Admin
Tampil Form Assign Ticket
Inputan Dikosongkan
Data Inputan Sudah Benar
Mengakses
Sistem
Menu Assign Ticket
Input Data Assign Ticket
Petugas Menekan Tombol
Submit
Data Disimpan Kedalam
Tabel Ticket
Jika Inputan Terjadi
Kesalahan Sebelum di
Simpan
Menekan Tombol Reset
Pilih Data Ticket
Selesai
ActivityDiagramAssignTicket

4. act ActivityDiagram Change Status Ticket
SistemManager/Admin
Tampil Form Change
Status Ticket
Inputan Dikosongkan
Data Inputan Sudah Benar
Mengakses
Sistem
Menu Change Status
Ticket
Input Data Change Status
Ticket
Petugas Menekan Tombol
Submit
Data Disimpan Kedalam
Tabel Ticket
Jika Inputan Terjadi
Kesalahan Sebelum di
Simpan
Menekan Tombol Reset
Pilih Data Ticket
Selesai
ActivityDiagramChange Status Ticket

5. actActivityDiagram Create Ticket
SistemManager/Admin
Mengakses
Sistem
Menu Create Ticket
Tampil Form CreatTicket
InputData CreatTicket
Petugas Menekan Tombol
Submit
Data Disimpan Kedalam
Tabel Ticket
Jika Inputan Terjadi
Kesalahan Sebelum di
Simpan
Menekan Tombol Reset
Inputan Dikosongkan
Data Inputan Sudah Benar
Selesai
ActivityDiagramCreate Ticket

6. act ActivityDiagram Read All Ticket
SistemManager/Admin
Mengakses
Sistem
Menu Admin
Tampil Form Admin
Pilih Sub Menu
Pilih List All TIcket Menampilkan Data
Seluruh Ticket
Selesai
ActivityDiagramReadAll Ticket

7. act ActivityDiagram Resolve TIcket
SistemManager/Admin
Tampil Form Resolve
TIcket
Inputan Dikosongkan
Data Inputan Sudah Benar
Mengakses
Sistem
Menu Resolve TIcket
Input Data Resolve TIcket
Petugas Menekan Tombol
Submit
Data Disimpan Kedalam
Tabel Ticket
Jika Inputan Terjadi
Kesalahan Sebelum di
Simpan
Menekan Tombol Reset
Pilih Data Ticket
Selesai
ActivityDiagramResolve Ticket

8. act ActivityDiagram View Report
SistemManager/Admin
Mengakses
Sistem
Menu Home
Tampil Form Home
Pilih Sub Menu
Pilih Pivot Tabel Menampilkan Data
Seluruh Laporan
Selesai
ActivityDiagramViewReport

9. sdSequence Diagram AssignTicket
Manager/Admin Form Assign Ticket Proses Tbl Ticket
Tampil form myassignment()
Pilih data yg akan di assign()
Data dipilih()
Input data assign()
Input data assign()
Validasi()
Submit data assign()
Submit data assign()
Validasi()
Update data assign pada tbl ticket()
Reset data assign()
Reset data assign()
Kosongkan data inputan()
Sequence DiagramAssignTicket

10. sd Sequence Diagram Change Status TIcket
Manager/Admin Form My Request Proses Tbl Ticket
Tampil form my request()
Pilih data yang akan di request()
Data dipilih()
Input data request()
Input data request()
Validasi()
Submit data request()
Submit data request()
Validasi()
Update data request ke tbl ticket()
Reset data request()
Reset data request()
Validasi()
Sequence DiagramChange StatusTicket

11. sd Sequence Diagram Create Ticket
Manager/Admin Form Create Ticket Proses Tbl Ticket
Tampil form create ticket()
Input data create ticket()
Input data create ticket()
Validasi()
Submit data ticket()
Submit data ticket()
Validasi()
Data disimpan dalam
tabel ticket()
Reset()
Reset()
Kosongkan data
inputan()
Sequence Diagram Create Ticket

12. Sequence DiagramReadAll Ticket
sdSequence Diagram ReadAll TIcket
Manager/Admin Form List All Ticket Proses Tbl Ticket
Tampil form list all ticket()
Tampil form list all ticket()
Menampilkan data yang
ada pada tbl ticket()
Tampilkan
seluruh data()

13. sdSequence Diagram Resolve Ticket
Manager/Admin Form My Resolution Proses Tbl Ticket
Tampilkan form my resolution()
Pilih data yang akan di resolved()
Data dipilih()
Input data resolved()
Input data resolved()
Validasi()
Submit data resolved()
Submit data resolved()
Validasi()
Update data resolved
kedalam tbl ticket()
Reset data resolved()
Reset data resolved()
Kosongkan data inputan()
Sequence DiagramResolveTicket

14. sd Sequence Diagram View Report
Manager/Admin Form Pivot Tabel Proses Tbl Ticket
Mengaksesmenu home()
Pilih pivot tabel()
Tampil form pivot tabel()
Tampilkan data pada tbl ticket()
Tampilkan seluruh data()
Sequence DiagramView Report