2. Ice Breakers
• Get to know your audience and allow your audience to get to
know you.
– Your favorites
• Participants list favorites, food, sport, movie etc.
– Finest moment at work
• Best moment you have had at work
– Two truths, One lie
• Three things about you, two are true, one is a lie
– 10 things in common
• Everyone lists 10 items which participant may have
with group members
– Five of anything
• Everyone likes lists, pick a category and everyone
lists top five
• For additional ice breakers visit: http://
www.training-games.com/pdf/40FreeIceBreakers.pdf
3. Communication is Key
• Successful communication depends on the
message being received by the receiver intact
and interpreted by the receiver to have the
same meaning as when transmitted.
5. Position your body so that you
face all the participants.
Continually scan the group
with your eyes.
Walk towards the
participants.
Maintain pleasant facial
expressions.
Nod affirmatively.
Circle the room during
activities to assess
participants’ progress and to
be readily available for
questions.
Use an appropriate speaking
voice and tone, along with
natural gestures, in talking
with participants.
Talk to visual aids or rely too
heavily on notes.
Stare at individuals or avoid
making eye contact.
Ignore portions of the group by
scanning too quickly.
Put too much distance between
you and the group.
Shuffle papers or notes.
Stand in the same position or
move around the room too
quickly.
Check your watch or fidget with
items.
Turn your back for any length of
time to a part of the group.
DO DON’T
Creating the Right Learning EnvironmentCreating the Right Learning Environment
6. Types of Training
1. On-the job training and lectures
2. Programmed instruction
3. Computer-Assisted instruction
4. Audiovisual technologies
5. Simulations
6. Business games
* Know your audience, match training with cone of
experience.
7. Art of Persuasion
Monroe’s Motivated Sequence
The 5 Steps
STEP FUNCTION IDEAL AUDIENCE RESPONSE
Attention to get audience to listen "I want to hear what you have to say"
Need to get audience to feel a need or want "I agree. I have that need/want
Satisfaction to tell audience how to fill need or want "I see your solution will work"
Visualization
to get audience to see benefits of
solution
"This is a great idea"
Action to get audience to take action "I want it"
1. Get attention
2. Build the need/want
3. Satisfy the need/want
4. Visualizing the results
5. Call for action
8. Helpful Hints
• Get the attention of your audience – Use an interesting 'hook' or opening
point, like a shocking statistic. Be provocative and stimulating, not boring
or calm.
• Create a need – Convince the audience there's a problem, explain how it
affects them – and persuade them that things need to change.
• Define your solution – Explain what you think needs to be done.
• Describe a detailed picture of success (or failure) – Give the audience a
vision; something they can see, hear, taste, and touch.
• Ask the audience to do something right away – Get the audience involved
right from the start. Then it's usually much easier to keep them engaged
and active in your cause.
9. Conclusion
• Break the ice, make friends.
• Communication is key, listen
more, talk less.
• Know your audience, those your
are training learn more
effectively in different ways.
• Create a learning environment,
comfortable, lots of feedback
from sender and recipient.
• Train too audience as well as
tailor most effective type of
training.
• Get and keep their attention.
• Make it and have fun!
10. Conclusion
• Break the ice, make friends.
• Communication is key, listen
more, talk less.
• Know your audience, those your
are training learn more
effectively in different ways.
• Create a learning environment,
comfortable, lots of feedback
from sender and recipient.
• Train too audience as well as
tailor most effective type of
training.
• Get and keep their attention.
• Make it and have fun!
