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By: Kathleen Danclair
Training Initiatives Inc.
DILEMMA
Grocery Store
 You're buying groceries and the total
  is $20, but after store discounts and
  coupons your total is now $8.
 You hand the cashier a $10 bill, and
  she gives you $12 in change, having
  thought that you gave her a $20.
 Do you tell her, or do you pocket the
  $12?
DILEMMA CONT.
Car Accident
 Driving to work you receive a text, anxiously
  you read it and run into someone, which
  causes a multi car accident.
 You get out of your car -- unhurt -- and see
  that the person you hit is dead.
 Then, someone comes up to you frantically
  and says that she hit someone; in the chaos
  of the crash, she has convinced herself that
  she hit the person you hit.
 Do you let her take the fall for you?
HABIT
                    MORALS            ETIQUETTE
                         SET OF RULES
 TRUTHFULNESS
              STANDARDS          INVOLVEMENT
KNOWLEDGE
                VALUES
                                   MANNERS
 BELIEFS        INTEGRITY       CONSCIENCES
             PROFICIENCY
RESPECT                            BEHAVIOR
               RIGHT AND WRONG
UNDERSTANDING                   SYMPATHETIC
                    DIGNITY
           ETHICS                  HONEST
                     COURTESY
   POLITENESS                        SKILL
EXPERIENCE


         ETHICS
          AND


              ETIQUETTE
WHAT   IF YOU COULD NOT:
          Hear
          See
       Or Speak?
SHOULD   THE DEAF BE TREATED
 ANY DIFFERENT FROM YOU?
It would be unethical if you did.
ADAPT TO
SITUATIONS

                DON’T
             LOOSE YOUR
              INTEGRITY
GOOD MANNERS
It’s practicing Proper Etiquette
 There is no FORMULA for your
  actions
COURTESY

It’s simply showing RESPECT to
 others and yourself

One would need to make people feel
 comfortable by the way you behave
 and how they perceive you
 There is no easy way to tell what the
           right thing to do is
  The right thing is what a virtuous
           person would do
    One who possess INTEGRITY
ETHICAL
BEHAVIOR
MORAL REASONING




CHARACTER


 ETHICAL
BEHAVIOR
Look at a business and those that are in
 authority, they have the power to help or harm
 people.
If the manager of a store paid his cleaning
 employee less than the going rate to clean his
 store, knowing exactly what the going rate is,
The Result: The employee could suffer serious
 financial implications or leave and find
 another position where he/she does not feel
 exploited.
IT   IS LIKELY THAT THE DECISION
     IS AN ETHICAL ONE. IF YOU
      ANSWER      “YES”       TO ALL.
Is my decision a truthful one?

Is my decision fair to everyone affected?

Will it build goodwill for the organization?

Is the decision beneficial to all parties who
 have a vested interest in the outcome?
Think of others and how they perceive you




Etiquette is helping an elderly lady cross the
street, not attacking her in the middle of the
road and stealing her purse.
SURVEY SAYS
          Poor Work Ethics

           2008-2012 statistics
          Cause for termination

 Dishonesty
 Lack of integrity
 Lying on a resume
 Talking too much
 Refusing to follow directions and orders
 Conducting personal business at work
 Inability to get along with other people
FIND
   YOUR
CONSCIENCE!
RESOURCES
APPLAUSE!

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Experiene with ethics and etiquette

  • 2. DILEMMA Grocery Store  You're buying groceries and the total is $20, but after store discounts and coupons your total is now $8.  You hand the cashier a $10 bill, and she gives you $12 in change, having thought that you gave her a $20.  Do you tell her, or do you pocket the $12?
  • 3. DILEMMA CONT. Car Accident  Driving to work you receive a text, anxiously you read it and run into someone, which causes a multi car accident.  You get out of your car -- unhurt -- and see that the person you hit is dead.  Then, someone comes up to you frantically and says that she hit someone; in the chaos of the crash, she has convinced herself that she hit the person you hit.  Do you let her take the fall for you?
  • 4. HABIT MORALS ETIQUETTE SET OF RULES TRUTHFULNESS STANDARDS INVOLVEMENT KNOWLEDGE VALUES MANNERS BELIEFS INTEGRITY CONSCIENCES PROFICIENCY RESPECT BEHAVIOR RIGHT AND WRONG UNDERSTANDING SYMPATHETIC DIGNITY ETHICS HONEST COURTESY POLITENESS SKILL
  • 5. EXPERIENCE ETHICS AND ETIQUETTE
  • 6. WHAT IF YOU COULD NOT: Hear See Or Speak?
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  • 8. SHOULD THE DEAF BE TREATED ANY DIFFERENT FROM YOU? It would be unethical if you did.
  • 9. ADAPT TO SITUATIONS DON’T LOOSE YOUR INTEGRITY
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  • 11. GOOD MANNERS It’s practicing Proper Etiquette  There is no FORMULA for your actions
  • 12. COURTESY It’s simply showing RESPECT to others and yourself One would need to make people feel comfortable by the way you behave and how they perceive you
  • 13.  There is no easy way to tell what the right thing to do is  The right thing is what a virtuous person would do  One who possess INTEGRITY
  • 16. Look at a business and those that are in authority, they have the power to help or harm people. If the manager of a store paid his cleaning employee less than the going rate to clean his store, knowing exactly what the going rate is, The Result: The employee could suffer serious financial implications or leave and find another position where he/she does not feel exploited.
  • 17. IT IS LIKELY THAT THE DECISION IS AN ETHICAL ONE. IF YOU ANSWER “YES” TO ALL. Is my decision a truthful one? Is my decision fair to everyone affected? Will it build goodwill for the organization? Is the decision beneficial to all parties who have a vested interest in the outcome?
  • 18. Think of others and how they perceive you Etiquette is helping an elderly lady cross the street, not attacking her in the middle of the road and stealing her purse.
  • 19. SURVEY SAYS Poor Work Ethics 2008-2012 statistics Cause for termination  Dishonesty  Lack of integrity  Lying on a resume  Talking too much  Refusing to follow directions and orders  Conducting personal business at work  Inability to get along with other people
  • 20. FIND YOUR CONSCIENCE!