Microsoft Live Communications Server: Is This Your Next PBX?

  • 206 views
Uploaded on

 

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
206
On Slideshare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
2
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. © Copyri Video-Enabling Presence ght Portals 2006 September 21, 2006 Nemer Irwin Lazar Principal Analyst, Nemertes Research tes http://www.nemertes.com/ Resea rch © Copyright 2006 Nemertes Research
  • 2. Agenda © Copyri • The Virtual Workplace • Presence as an Enabler ght • The Presence Portal 2006 • IP Video Conferencing Nemer • Standards tes • Beyond the Corporate Boundary Resea • Recommendations rch 2
  • 3. The Virtual Workplace is © Here Copyri • ght 58% of IT Executives considers their company to be a virtual workplace. • More than 75% of them report using real-time 2006 communications technologies today. • 90% of employees work in locations other than headquarters. Nemer • Between 40% and 70% of employees work in tes different locations from their supervisors. • Resea The number of virtual workers has increased by a whopping 800% over the past five years. rch 3
  • 4. What Real-Time Applications do you use? 120% 97% © 100% 80% 80% 76% Copyri 60% 54% ght 40% 16% 2006 20% 0% Nemer7% tes D IM ce g ng g in TC in en ci nc nc R n es re re re Pr fe fe fe on on on Resea C C C eb io o de ud W Vi A rch 4
  • 5. Convergence Timeline: © Copyri Advanced UM integration Collaborative Applications; Contact Centers ght Videoconferencing, wireless Additional VOIP Deployments 2006 Add Unified Communications Network optimization, management, security Nemer Troubleshoot Initial VOIP deployment or pilot tes Upgrade WAN infrastructure (length of time depends on complexity) Corporate buy-in Resea Decide on additional applications Planning 12 rch 24 36 48 Months 5
  • 6. Presence As The Killer App© • Presence Drives Copyri Real-Time ght Communications… • And Bridges the 2006 Virtual Workplace Nemer Gap tes • But the Value is Hard to Quantify; Resea rch 6
  • 7. Presence Functional Model© learning, location tracking, physical security) Industry-specific (imaging, distance Web Conferencing Audio conferencing Copyri Unified Messaging ght Real-time Communications Instant Messaging Dashboard Desktop Video 2006 Presence Nemer IP Enabling Contact Centers Wireless Voice Over IP/Mobility tes Room-to-Room Video Over IP Resea Network optimization, management, security rch 7
  • 8. Real-Time Communications Dashboard © • Unifies Copyri – IM ght – Conferencing (audio, video, Web) 2006 – Voice (point-to-point Nemer calling & related features) tes – Unified Messaging – Presence Resea rch 8
  • 9. RTCD Value © • Low current Copyri implementation, but ght growing interest • Average price 2006 customers willing to Nemer pay increased from $291 to $437 per tes seat. Resea rch 9
  • 10. Video Conferencing Evolution © • Video Conferencing Then: Copyri – Room-based – Dedicated circuits or on-demand services such as ISDN ght – High bandwidth 768 kbps (128 kbps for single ISDN BRI) 2006 • Drawbacks – Separate high-cost network Nemer – Limited flexibility (what if you aren’t near a room?) tes – No ability to tie into other applications (e.g. presence/web conferencing Resea rch 10
  • 11. Video Conferencing Trends© Copyri • Video over IP (Trunking) • Desktop video conferencing ght 2006 – Allows workers to participate regardless of location Nemer – Integration with web conferencing systems and room-based systems tes – Cheap - all you need is a USB camera, Resea speakers, and microphone rch 11
  • 12. IP Video Provides Cost, Productivity Benefits © • The next application Copyri organizations consider after VOIP. ght Videoconferencing Costs • Drivers: 2006 Average Hours/Month Average Per-Hour Rate 80 $250.000 Total Monthly Cost – Cost savings (travel) $20,000 – Improved employee Nemer Average IP Video bridges Operational Startup $162,189 $68,000 productivity Payback/months (ALL calls) 11.51 – Project tes Payback/months (50% of calls) Payback/months (30% of calls) 16.33 38.36 collaboration/branch- office workers Resea • Benefits (room-to-room) rch 12
  • 13. Video Plans on the Rise © Copyri • 30% are using video over IP today • 25% have plans to use room-to room ght video over IP 2006 • Nemer 37% plan to use desktop video over IP • By 2007-2008, a growing number of tes organizations will use both room-to- room and desktop video conferencingResea over IP rch 13
  • 14. Vertical Breakdown © Room-to-Room Videoconferencing, by Industry Copyri Pr of So Fi es na ftw si nc on M Tr ght ar an ia an al e/ H l H H u Ed sp Se Se ea fa os ig o uc rv rv ct lth h pi rt R u ic ic Te at at ta ca et rin es es io io lit ch re ai g n n y l 2006 25.0% 22% 20.0% 17% 17% 17% Nemer Percent 15.0% 10.0% 9% tes 5.0% 4% 4% 4% 4% Resea 0.0% Currently using Currently using Currently using Currently using Currently using Room-to-Room Video Currently using Currently using Currently using Currently using rch 14
  • 15. Desktop vs. Room-to-Room© IP Videoconferencing, Desktop vs. Room-to-Room 40.00% Copyri ght 37.20% 35.00% 30.00% 25.00% 29.50% 2006 29.49% 20.00% 21.79% Nemer 17.95% Desktop Room-to-room 15.00% 10.00% tes 11.54% 11.54% 12.80% Resea 9.00% 7.70% 5.00% 6.41% 3.80% 1.28% 0.00% 0.00% Using rch Evaluating Planned for Planned for Planned for 2006 2007 2008 No Plans Unsure 15
  • 16. Next Generation Video Conferencing © Copyri • High Definition - Telepresence – “Next best thing to being there” clarity ght – Examples: 2006 • HP HALO • LifeSize Nemer • TANDBERG, Polycom tes Resea rch 16
  • 17. HiDef Video Conferencing © • System Limitations Copyri – Bandwidth (1Mbps up to 54 Mbps) ght – Costs 2006 • HALO - $550k initial cost, $30k recurring cost (per month, per room) Nemer • PolyCom / LifeSize initial offerings at $12,000 for a room-based system, plus monitor tes – Scalability • HALO is only point-to-point Resea rch • Scalability of other systems limited by available bandwidth 17
  • 18. Network Impact © Copyri • Video is bandwidth intensive – Minimum of 128 kbps ght – Codecs matter 2006 • Newer codecs such as H.264 and H.264 SVC reduce bandwidth requirements Nemer – But at the expense of increased computational requirements tes – Troubleshooting is difficult Resea • CPU issues, not just the network rch 18
  • 19. Typical Pitfalls © Insufficient No baseline assessment Copyri Rushing through ROI project ght Narrow 2006Poor design, vendor assessment Failure! Nemer engineering tes Low-quality products Poor Resea Lack of training management tools rch 19
  • 20. When do Standards Matter?© • SIP/SIMPLE are the Copyri clear winners in the ght standards battle… • …but IT executives 2006 don’t really care Nemer • What they want are tes open products that play well with others Resea rch 20
  • 21. Architectural Issues: Today and Tomorrow © Copyri • Hosted vs. In-House • Network Architecture ght • Security: Top Priority 2006 • Beyond the Enterprise Boundary Nemer tes Resea rch 21
  • 22. Network Impact © • Re-architecting the Copyri network to support high-bandwidth, ght any-to-any traffic flows 2006 • No guarantees for Nemer home users tes Resea rch 22
  • 23. Beyond Network Boundaries © Copyri • How to extend video conferencing to partners, customers, suppliers? ght – Direct peering model 2006 – Third-party peering services Nemer – Public services (SightSpeed/Skype) • Likely a mix-and-match moving forward tes • Video is entering the mobile world Resea rch 23
  • 24. Are You Ready for IP Videoconferencing? © • Your staff is increasingly dispersed. Copyri • You find value in visual meetings with ght partners, customers. 2006 • You have converged your network Nemer infrastructure to IP, QOS is in place, and you’re already running voice over IP. tes • You already use ISDN videoconferencing on a limited basis. Resea • rch Staff is asking for desktop videoconferencing 24
  • 25. Recommendations © • Copyri Like voice, it is inevitable that room- based video will move to IP ght • Determine ROI for desktop video 2006 conferencing • Plan for extending video beyond Nemer enterprise boundaries tes • Integrate communications & Resea collaboration planning rch 25
  • 26. Thank You © Copyri ght 2006 Nemer Irwin Lazar tes Irwin.lazar@nemertes.com 703-468-4361 Resea IM (AIM, Yahoo, Skype, Google): imlazar SightSpeed: irwin.lazar@nemertes.com rch 26
  • 27. Introductions © • About Nemertes Copyri – Founded October 2002 – Research data comes from ght network of 2,500 IT executives 2006 willing to discuss their issues Nemer and concerns at length – Focused on analyzing the tes business value of emerging Resea technologies rch 27