VIPdesk

contact center call center virtual call center home-based workforce virtual team home-based customer contact center home-based call centers customer experience crm integration customer feedback aht reduction twitter social media facebook virtual training retention brand ambassadors performance virtual agents off-shoring csrs linkedin social media plan twitter sentiment social media analytics social media strategy social media monitoring customer service brand advocates sales conversion virtual customer care virtual contact center social customer care retail virtual workforce customer experience management loyalty home-based customer care retailers increase customer loyalty holidays social commerce holiday contact center best practices best practices customer care telework home-based customer service workforce management work-at-home agents telecommute home based workforce home based call center cem bem brands brand experience management customer loyalty b2c business to consumer reduce cost of turnover increase customer spend going green reduced costsabsenteeism continuity greater efficiency increased productivity lower turnover employee retention reduce turnover environmental impact expanded talent pool